Trimble UK Ltd

Manhattan IWMS and CAFM Real Estate Management Systems

Manhattan is a fully integrated suite of real estate modules, designed to support all aspects of the real estate lifecycle. Including leasing & accounting, planned & reactive maintenance, space management & scheduling, sustainability and project management. Manhattan offers strategic and tactical solutions to help you understand Total Cost of Ownership/Operation/Occupancy.

Features

  • Real-time Reporting Analytics & Dashboards
  • Business Process Automation
  • Remote Access/Browser Based
  • Project, Transactions, Aquisitions & Disposals Management
  • Property Management / Estate Management
  • Planned and Reactive Facilities Management and Maintenance
  • Document Managaement
  • GIS Integration
  • Energy Management & Sustainability
  • FASB & IASB compliance accounting

Benefits

  • Reduce Duplication & Errors associated with Real Estate Data
  • Increase Efficiency of Real Estate Processes
  • Improve Decision Making
  • Faster Access to Reports & Underlying Data
  • Improve Collaboration Between Stakeholderes
  • Reduce Operating Costs
  • Improve Real Estate Performace
  • Increase Real Estate Returns & Profitability
  • Enhance Accountability and Transparancy
  • Make Better Use of Real Estate & Human Resources

Pricing

£20000 per instance per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 2 6 0 3 5 0 4 6 5 1 0 6 6 3

Contact

Trimble UK Ltd

Zoe Stanton

07464518882

zoe_stanton@trimble.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Modern Web Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
An initial response logging the call will be instant. Further responses will be in line with our Service Level Agreement
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Trimble provide Standard and Premium Support Levels for clients. Further details in relation to Support can be found within the Service Definition Document and our SLA's can be requested.
Support available to third parties
No

Onboarding and offboarding

Getting started
Manhattan is a comprehensive solution and we would not expect any customer to just get on with it. We would arrange a series of training workshops where we would walk through the customer's requirements and ensure that the Manhattan configuration meet those requirements. We would then arrange further training to ensure that client achieved their stated objectives.
Onsite training and comprehensive user documentation are available.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The creation of an export in an agreed format can be included as part of the contract for when the contract ends. Alternatively, any of the system reports and Grids can be run to transfer the data to for example to Excel.
End-of-contract process
At the end of the contract typically all that is required is for the data to be transferred. This can be included in the price of the contract or can be agreed at the point of termination if this were to occur.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Manhattan includes a number of purpose-built tools that are designed for mobile use, these include Mobile Works Orders, Mobile Room and Desk Booking, SpaceWalker a mobile office space utilisation survey tool.
Manhattan can also be configured so that it fits on a mobile tablet screen and not just a PC or laptop
Service interface
No
API
Yes
What users can and can't do using the API
The Manhattan API test harness provides a structured environment for the setup and utilisation of the available APIs. These includes a wide range of options for use throughout the application. In addition, Manhattan provides a configurable API platform, any of the Manhattan Grid Reports, either system or user-defined, can be used as an API framework for extracting or inserting data for the system in a controlled and structured way.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Manhattan has the capability, if required, of being highly configured so each user only needs to see and access what is important for their role.
• The menu system is fully and individually configurable for each user or group of users, including the structure and content of the tree, the drop-downs and the user favourites.
• Each users Dashboard or Home screen is fully configurable.
• The way each user access their relevant options is configurable, be that via the tree, via tabs, via hyperlinks from the dashboard.
• All of the text, including menu options, screen headings, field labels are fully configurable to the language and terminology of the client.
• Fields may be turned on or off, may have their behaviour adjusted, may be made into look-ups, drill downs or made mandatory etc.
• The screen layout may be adjusted user the screen editor.
• New screens may be created.
• Cross-form and in-form calculations may be defined.
• The central hierarchical structure and where data is located in it is fully configurable.
The configuration work would be undertaken by the user's system admin or super user team – not IT professionals or the software supplier.

Scaling

Independence of resources
The application is fully horizontality scaleable. Each client is allocated an agreed set of resources based upon the number of users they are licensed for. The Service is automatically monitored to ensure the performance levels are maintained and steps taken in the event of a degradation. Additional resources could be provided if after examination Trimble thought this was required.

Analytics

Service usage metrics
Yes
Metrics types
Usage metrics are available to be reported on via the audit capability which records all activity in the application. any of the below options are possible.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The Manhattan Reports although for the data to be exported to Excel & CSV, HTML pages and PDF.
The Open APIs although for data to be selected and then exported.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • HTML
Data import formats
  • CSV
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
This is not currently available.

Availability and resilience

Guaranteed availability
In the event that Service availability does not meet the Uptime Standard in any given calendar month, Trimble will issue a credit against fees payable by Client for the Service for the following calendar year term. Such credit will be equal to ten percent (10%) of the pro rata Service subscription fees for the month at issue (excluding additional surcharges, taxes, separate support fees, or any other fees charged to Client for additional services, if any), prorated for any month in which Services did not begin on the first day of the month or terminated before the last day of the month.
Approach to resilience
The solution is run on a multi-component architecture where there is no single point of failure. The SaaS offering is run in Amazon Web Services. Further details are available on request
Outage reporting
The Service is automatically monitored 24 by 7 by a specialist monitoring tools. This will generate a range of warnings and alerts which will be emailed to the constantly manned support desk. In the event of an incident that may affect performance or availability, the nominated contacts at each client will be contacted.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
SSO SAML2.0 supported

This requires IdP from the client
Access restrictions in management interfaces and support channels
VPN access for specific Trimble staff is available
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Trimble Client VPN

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
18/7/16
What the ISO/IEC 27001 doesn’t cover
The Trimble RE&WS ISO 27001 certification covers all control domains except Secure Development Policy and Outsourced Development.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Trimble have ISO27001 2013 certification and provide a dedicated security office to monitor, maintain and enhance all security policies and procedures.

All policies and procedures are available for all staff to review and consult and a yearly refresher and re-validation process is in place for all staff.

Trimble have also achieved SOC 1 Type 1 & 2.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Elements of our ISO27001 certification cover configuration and change management processes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Trimble follow ISO27001 standard and implement appropriate controls
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
SIEM system is being implemented to detect and analyse compromises and an incident management response procedure is also being implemented by Trimble. The response will be risk based when a potential compromise is found.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The process will be defined during SIEM implementation. Users will report incidents through the Helpdesk management system.

Reports will be provided through the Helpdesk.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£20000 per instance per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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