Software Box Limited (SBL)

SBL-Zepko Managed Security Service – Qradar, Logrhythm, Splunk

A protective monitoring and incident management, threat monitoring and prevention service from our UK SOC. The following technologies will be provided:
LogSecure SIEM – provides correlated security log monitoring/alerting/reporting
I3 security incident management portal
Global Threat Intelligence Network subscription (Zepko Malware labs)
Security operating procedures - “run-books"
12x5/24x7 service options


  • Security platform management and health and capacity monitoring
  • Real-time threat monitoring and analysis
  • Ongoing tuning of alert rule sets
  • Advanced incident analytics, includes zero-day malware reversal
  • Collaboration and assistance to contain and resolve discovered intrusions/malware
  • Ongoing analysis (monitored internet, dark/deep-web and hacker forums)
  • Ongoing analysis for indicators of compromise or targeted campaigns
  • Production of weekly/monthly Key Risk Indicator reports


  • Minimise risk of loss, corruption or disclosure of sensitive information
  • Helps overcome the security skills gap
  • Protection of critical information from evolving cyber threats
  • High calibre security team and strong process model
  • Direct access to SOC staff for rapid response
  • Integrated technology custom-built for a SOC operation
  • Continuous service improvements via analyst, customer and Advisory Board feedback
  • Staff vetted to Police NPPV3 and SC clearances; ISO-27001 accredited
  • Diamond model, kill chain analysis, cyber intelligence analysis
  • Zero-day malware reversal, digital forensics, birth-to-death incident management


£15000.00 per instance per year

Service documents

G-Cloud 10


Software Box Limited (SBL)

Danielle Connor

01347 812100


Planning service Yes
How the planning service works Stakeholder session
Planning service works with specific services Yes
Hosting or software services the planning service works with Managed security services


Training service provided Yes
How the training service works I3 incident and case management
Training is tied to specific services Yes
Services the training service works with I3 incident and case management

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Stakeholder session
Setup or migration service is for specific cloud services Yes
List of supported services
  • Microsoft
  • Amazon
  • Hybrid services

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works To internationally recognsied standard (ISO27001) plus industry best practice

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Managed security services
  • IDS/IPS Management
  • Vulnerability Management
Certified security testers Yes
Security testing certifications
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works 24x7 support is available via a number of mediums – phone support, I3 portal and email.

Service scope

Service scope
Service constraints As per service definition, alongside agreed retention, EPS and storage capacities.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Based on defined H-M-L severity levels 15m-60m
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Via the I3 incident management portal
Web chat accessibility testing N/A
Support levels High-Medium-Low prioritised alerts within the 12x5 and 24x7 coverage periods. KRI reporting in 24x7 option.


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Zepko

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)


Price £15000.00 per instance per year
Discount for educational organisations No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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