Softstream Solutions Limited

Managed Print Services UniPrint Infinity Cloud

As more and more organisations utilise the benefits of a cloud methodology, Softstream Solutions allows the print process to remain future proof as cloud and digital transformation of workflows are adopted. A Managed Print Service will enable cost saving, workflow optimisation and enhanced security for any organisation.

Features

  • Eliminate print servers to optimise and manage print.
  • Enables printing from any device to any networked printer
  • Manages Print Drivers and Print Mappings
  • Optimises Digital Workflow Management
  • Automatically installs and updates print drivers and queues.
  • Supports multi-vendor network Printer/MFD devices without print specific software

Benefits

  • Reduce overall IT spent management and helpdesk calls by 75%.
  • Achieving business outcomes using cloud technology
  • Reduces print configuration and overhead for legacy systems.
  • Edit print jobs on location to the relevant printer.
  • Highly scalable, user friendly, minimises any administration overhead
  • Provides a print management environment specifically designed for the Cloud
  • Controls, monitors and optimises printing and the printer fleet.

Pricing

£1.65 to £1.90 a unit a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at polly@softstream.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 2 4 5 3 6 6 6 0 6 6 0 3 5 4

Contact

Softstream Solutions Limited Polly Purewall
Telephone: 01249 408409
Email: polly@softstream.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Any constraints are due to the willingness of the incumbent MPS provider to work with third parties.
System requirements
  • User and printer to have internet access for SaaS
  • On prem provision minimum 2 servers
  • MS SQL for statistics

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support contract is 9am to 5.30pm weekdays (not Bank Holidays)
Extended support is available as an extra cost by negotiation.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via website www.Processfusion.com
Web chat accessibility testing
Processfusion.com, and previously uniprint.net, service has been in existence for over 9 years. This is proven and successful customer communication method for support issues.
Onsite support
Yes, at extra cost
Support levels
We strive to support our customers in line with their needs and have Standard and Extended Support contracts available.Pricing is available upon request and dependent on client environment and needs. We allocate an Account Manager to all our clients who is available to deal with any issues where an immediate response is required.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All new customer opportunities are run as a project, as part of this there is a discovery and transition phase which help identify the customer requirements and bring them into the service. Transition, Project and Service Delivery Managers are also assigned to assist customer into the service. Once the project is scoped the customer has 2 options moving forward; they can handle the installation , with assistance from us via documentation or utilise Professional Services. Our SaaS model is fully hosted (pre-installed) , only console management is required.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Statistics package would be delivered to the users along with proof of full decommissioning of service, which involves scrubbing of all data.
End-of-contract process
At end of contract, or following a termination notice, UniPrint will agree an End of contract process with the client. This process will include Statistics package to be delivered to the users along with proof of full decommissioning of service, which involves scrubbing of all data.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
UniPrint has developed a mobile application for Android, IOS and Windows phones. All mobile OS have access to UniPrint Vault app which is a mobile release.
Desktop app is common across the Windows estate and the Windows phone app.
Service interface
No
API
Yes
What users can and can't do using the API
Via JavaScript for Super users.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
As part of onboarding UniPrint.net ePrintit service is sold as white label logos and imagery can be used for the customer

Scaling

Independence of resources
Scaling is provided via MS Azure elastic cloud. Currently UniPrint.net ePrintit supports over 14M mobile users and 25M desktop users

Analytics

Service usage metrics
Yes
Metrics types
Every print job into the UniPrint is recorded in our secure SQL database. Printer usage, user quantities, costs per page per printer are recorded and available.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
UniPrint

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
UniPrint.net user information is securely stored in our SQL database. A database export can be made readily available
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Encryption of data in transit as using HC-256
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Encryption of data in transit as using HC -256

Availability and resilience

Guaranteed availability
Service comes with a 99.998% uptime provided for scalable failover services should any point of failure occur. Also this is built in to the user context meaning user experience and services are available individually
Approach to resilience
36 Cloud Hosted servers in 23 Groups utilizing automated load balancing and sizing solutions hosted within the Microsoft Azure Cloud.
Meets a broad set of international and industry-specific compliance standards, such as ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2.
Rigorous third-party audits, conforms to British Standards Institute
Outage reporting
Reports of outages will be given through the management console. Other alert processes will be agreed at time of POC/Purchase

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Management console can be used to restrict or permit access, create user profiles with set rules and access rights to certain hardware endpoints. The management of this is fully controlled. Users can request permission to any rules set , but won't activate until approved by admin.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
HIPAA, FedRAMP, SOC 1 and SOC 2, IRAP, UK G-Cloud, MTCS
Information security policies and processes
All our security policies are aligned to Azure and Country specific standards. Throughout testing in the customers controlled environment we would specifically test and configure the appropriate structures to align with the requirements. This can include management console policies and alerts to statistics reports and email.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All services are monitored on a ongoing basis during the contract. One of the benefits of the solution is the customer can make and request changes directly with UniPrint.net
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Tests performed internally by dedicated QA team and semi-regular pen testing performed by external consultants. Any vulnerabilities discovered are immediately reported and resolved in a timely manner. Full test details available upon request.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Management of the solution can be via a client controlled web based tool, which asseses and monitors security of the solution.
A hosted service is also available in which any security breach will be flagged and investigated within a 24 hour period. Customer will be notified when it has been assertained that a breach has actually occurred no later than 72 hours from the breach.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All our incident management processes are aligned to and certified to ISO 27001.
A defined process can be negotiated and agreed with the customer to align to their business processes and needs.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.65 to £1.90 a unit a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day user unlimited trial
Link to free trial
Www.Processfusion.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at polly@softstream.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.