OfficeLabs Ltd

OfficeLabs Data Incident Tracker

Compliance including the latest GDPR rules places specific legal obligations on you to maintain records of personal data and processing activities. The OfficeLabs Data Incident Tracker provides a way to record and report activity and use workflow to action any follow on activities. Includes intuitive forms and comprehensive reporting.

Features

  • Keep track of requests pertaining to personal data Data Subjects
  • Electronic forms for recording data and security events
  • Staff heirarchy of data protection offers and information asset owners
  • Active reporting with drill-down charts
  • Raise and assign actions
  • Case management

Benefits

  • Speed up incident management with intuitive forms
  • Clear, comprehensive reporting
  • Easy to use interface
  • Control access to incidents
  • ICO GDPR compliant
  • Fast deployment

Pricing

£3795 to £4995 per instance

Service documents

Framework

G-Cloud 11

Service ID

6 2 3 9 7 8 0 0 5 8 5 3 7 4 8

Contact

OfficeLabs Ltd

Graham Bidwell

01392 24 0365

graham.bidwell@officelabs.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft Office 365 or SharePoint Server
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Modern browsers
  • Microsoft Office 365 licenses

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Our standard support plan aims to respond to new cases within four working hours, on Monday to Friday excluding English public holidays and weekends. Extended SLAs and weekend support can be offered at additional cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Subject matter experts
Trainers
Account Managers
Developers
Our standard support is 9am - 5pm, Monday to Friday, excluding English public holidays and weekends. We will respond within four hours of receiving a request. All of our support team are experienced cloud support engineers who can advise on any request, query or issue.

We offer support services which scale to your business depending on the amount of support hours you wish to use per month. Our pricing is as follows:

8 hours per month (unlimited users) - £9,000 p/a
16 hours per month (unlimited users) - £17,000 p/a
24 hours per month (unlimited users) - £25,000 p/a

Retained Technical Services available at £850 / day
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Subject matter experts and trainers are available to provide either on-site or remote support at any UK location
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Analytics and user data can be exported
End-of-contract process
Contract includes software licenses, training, support, initial configuration and documentation.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Interface differences but all content is the same
Service interface
No
API
Yes
What users can and can't do using the API
RESTful, SOAP
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Reports, forms and dashboard can all be fully customised to suit requirements.

Scaling

Independence of resources
Hosted on Microsoft Azure platform

Analytics

Service usage metrics
Yes
Metrics types
Governance status
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Analytics can be exported
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Monthly Uptime Percentage of 95% guaranteed
Approach to resilience
http://download.microsoft.com/download/A/0/7/A07FF75D-1FDC-4642-897F-9F390978E759/Data%20Resiliency%20in%20Office%20365.pdf
Outage reporting
Service dashboard
Administration alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Role based access
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Policy owner reports to the Chief Information Officer who in turn reports to the Business Owner.
Policies are easily accessible.
Policy Owners are audited on a regular basis.
Automation is used where appropriate.
Policies are acknowledged by workers.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The ITIL Change Management Continual Process Improvement methodology is used to manage change.

All changes are considered and assessed on business and security impact by the Change Advisory Board before implementation.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Potential threats are rated on risk, likelihood of occurrence and potential impact of the threat.
Patches are developed, tested and released as soon as approved.
Threat sources:
https://www.ncsc.gov.uk/
https://protection.office.com/
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Security and Compliance dashboard real-time monitoring

Email alerts

Automation where appropriate

Incident response is within one hour during office hours. Within four hours at any other time.
Incident management type
Supplier-defined controls
Incident management approach
Incident Management process follows the ITIL Incident Management best practices.
Users can report incidents by phone, email or portal.
Incident reports are provided in PDF format on a monthly basis.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£3795 to £4995 per instance
Discount for educational organisations
No
Free trial available
No

Service documents

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