OfficeLabs Ltd

OfficeLabs Data Incident Tracker

Compliance including the latest GDPR rules places specific legal obligations on you to maintain records of personal data and processing activities. The OfficeLabs Data Incident Tracker provides a way to record and report activity and use workflow to action any follow on activities. Includes intuitive forms and comprehensive reporting.

Features

  • Keep track of requests pertaining to personal data Data Subjects
  • Electronic forms for recording data and security events
  • Staff heirarchy of data protection offers and information asset owners
  • Active reporting with drill-down charts
  • Raise and assign actions
  • Case management

Benefits

  • Speed up incident management with intuitive forms
  • Clear, comprehensive reporting
  • Easy to use interface
  • Control access to incidents
  • ICO GDPR compliant
  • Fast deployment

Pricing

£3795 to £4995 per instance

Service documents

G-Cloud 11

623978005853748

OfficeLabs Ltd

Graham Bidwell

01392 24 0365

graham.bidwell@officelabs.co.uk

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft Office 365 or SharePoint Server
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Modern browsers
  • Microsoft Office 365 licenses

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Our standard support plan aims to respond to new cases within four working hours, on Monday to Friday excluding English public holidays and weekends. Extended SLAs and weekend support can be offered at additional cost.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Subject matter experts
Trainers
Account Managers
Developers
Our standard support is 9am - 5pm, Monday to Friday, excluding English public holidays and weekends. We will respond within four hours of receiving a request. All of our support team are experienced cloud support engineers who can advise on any request, query or issue.

We offer support services which scale to your business depending on the amount of support hours you wish to use per month. Our pricing is as follows:

8 hours per month (unlimited users) - £9,000 p/a
16 hours per month (unlimited users) - £17,000 p/a
24 hours per month (unlimited users) - £25,000 p/a

Retained Technical Services available at £850 / day
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Subject matter experts and trainers are available to provide either on-site or remote support at any UK location
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Analytics and user data can be exported
End-of-contract process Contract includes software licenses, training, support, initial configuration and documentation.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Interface differences but all content is the same
Service interface No
API Yes
What users can and can't do using the API RESTful, SOAP
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation Reports, forms and dashboard can all be fully customised to suit requirements.

Scaling

Scaling
Independence of resources Hosted on Microsoft Azure platform

Analytics

Analytics
Service usage metrics Yes
Metrics types Governance status
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Analytics can be exported
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Monthly Uptime Percentage of 95% guaranteed
Approach to resilience http://download.microsoft.com/download/A/0/7/A07FF75D-1FDC-4642-897F-9F390978E759/Data%20Resiliency%20in%20Office%20365.pdf
Outage reporting Service dashboard
Administration alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Role based access
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Policy owner reports to the Chief Information Officer who in turn reports to the Business Owner.
Policies are easily accessible.
Policy Owners are audited on a regular basis.
Automation is used where appropriate.
Policies are acknowledged by workers.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The ITIL Change Management Continual Process Improvement methodology is used to manage change.

All changes are considered and assessed on business and security impact by the Change Advisory Board before implementation.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Potential threats are rated on risk, likelihood of occurrence and potential impact of the threat.
Patches are developed, tested and released as soon as approved.
Threat sources:
https://www.ncsc.gov.uk/
https://protection.office.com/
Protective monitoring type Supplier-defined controls
Protective monitoring approach Security and Compliance dashboard real-time monitoring

Email alerts

Automation where appropriate

Incident response is within one hour during office hours. Within four hours at any other time.
Incident management type Supplier-defined controls
Incident management approach Incident Management process follows the ITIL Incident Management best practices.
Users can report incidents by phone, email or portal.
Incident reports are provided in PDF format on a monthly basis.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3795 to £4995 per instance
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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