Netpremacy Limited

G Suite Enterprise

G Suite Enterprise extends G-Suite Business for more complex security and Data Loss Prevention demands of some enterprise businesses. G-Suite real-time collaboration is still the norm. GSuite provides Unlimited storage volumes; improved file sharing model, audit reports for user activity. Vault provides eDiscovery and records retention. DLP and security differentiation.

Features

  • All GSuite Business features and more
  • Unlimited Cloud Storage (maximum single file size 5Tb)
  • Archive and Retention controls for Email, Chat and Documents
  • eDiscovery across all Email, Chat and Documents (Google Vault)
  • Extended Audit reports to track user activity
  • Google Drive Data Loss Prevention (DLP)
  • Gmail Data Loss Prevention (DLP)
  • S/MIME encryption for email
  • G-Suite Resold by Netpremacy G Suite Premier Partner

Benefits

  • All GSuite Business benefits and more
  • Improved corporate information sharing model through Team Drives
  • Accountability and traceability of users through the audit reports
  • Assurance of timed retention and deletion of records with Vault
  • Reduced cost to manage FOIA requests with eDiscovery
  • Extended mobile device management
  • Enhanced Data Loss Prevention features in Google Drive (DLP)
  • Enhanced Data Loss Prevention features in Gmail (DLP)
  • Enhanced security from features such as S/MIME
  • Related services provided by Netpremacy G Suite Premier Partner

Pricing

£240 per user per year

Service documents

Framework

G-Cloud 11

Service ID

6 2 3 1 2 6 2 4 3 1 9 9 8 0 5

Contact

Netpremacy Limited

Andrew Eden

0113 366 2008

aeden@netpremacy.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None that we are aware of.
System requirements
A modern web browser is required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Google will provide access to Google Help Center and phone support for customers on a 24 x 7 basis. Written P1 Priority support Requests are responded to with a target initial response time of one hour and are responded to 24 x 7. Written P2, P3, and P4 Priority support Requests submitted via Online Help Center or support portal are responded to with an initial target response time of 1 business day or less. All Priority support Requests received via phone will be responded to directly by Google Support Personnel as further stated at: https://support.google.com/a/table/3247295. Priorities are defined here: https://support.google.com/a/answer/1047213
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Google provides a single level of support for GSuite in line with other enterprise service providers, the terms of support can be found here: https://gsuite.google.com/terms/tssg.html. Additional Netpremacy premium reseller support is available at additional cost and is listed separately under Cloud Support as an optional service.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On boarding services are covered by the Netpremacy change management service packages which are covered under optional Cloud Support services listings. Netpremacy provides onsite training, online training and customers purchasing G Suite from Netpremacy gain access to our library of Change Management assets as part of their engagement with us.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Contextual training videos
  • Bespoke short training videos via the Netpremacy e:Learning Site
  • Google Docs
  • Various Netpremacy Change Management assets, e.g posters, etc.
End-of-contract data extraction
If your organisation decides to leave G Suite, your users can take their G Suite data with them. They can export emails, contacts, calendars, videos, and more. Then, they can import the data to your new provider. More information can be found here: https://support.google.com/a/answer/100458?hl=en#all
End-of-contract process
Access to the G Suite instance will be terminated and data will be removed from all Google systems within 180 business days

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Custom mobile applications are available both for iOS and Android which provide a bespoke user experience tailored to the operating system in question. For other mobile operating systems, web browser support is included which provides an equivalent experience to the desktop environment.
Service interface
Yes
Description of service interface
Web based access through a browser
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
This page lists resources to help you get started with G Suite using assistive technology. We've included information for diverse needs and interests, but many of the resources are primarily for blind or low-vision users. https://support.google.com/a/answer/1631886?hl=en
API
Yes
What users can and can't do using the API
The scope of capabilities exposed via API to G Suite users is very broad and encompasses most major use cases. G Suite APIs are grouped into ten main APIs and SDKs that can be found here: https://developers.google.com/google-apps/
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Google Apps Script is a JavaScript cloud scripting language that provides easy ways to automate tasks across Google products.
With Apps Script, you can create Add-ons for Google Docs, Macros, menus, and custom functions as well as managing responses for Google Forms.

Scaling

Independence of resources
G Suite is powered by a massively scaleable infrastructure which already services more than 1 Billion users. The addition of any practicable number of users has a very low impact.

Analytics

Service usage metrics
Yes
Metrics types
The Account activity report page gives access to all data from the User account status, Admin status, and 2-Step Verification enrolment reports. It also shows details of Google Drive and Gmail usage. Further information can be found here: https://support.google.com/a/answer/4580176?hl=en
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Google

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Most tools include a 'Save as' function that allows the export of data in industry standard formats. In addition, each user can download all the data they need from their G Suite account (including emails, calendars, contacts, documents, bookmarks, and more) to one place at the same time. Users can choose which Google products to archive. For example, they can choose to download their emails and documents, but not their bookmarks or photos. Only the user can access their archive and import it into a new service.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • DOCX
  • XLSX
  • PPTX
  • PDF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • DOCX
  • XLSX
  • PPTX
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Contractually Google's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits. Definitions and service credits are described at
https://gsuite.google.com/terms/sla.html
Approach to resilience
All data is redundantly stored across a minimum of 3 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Google services.
Outage reporting
Google provides customer alerts and a public uptime dashboard here: https://www.google.com/appsstatus#hl=en-GB&v=status. The dashboard advises across the G Suite services on degradation or downtime.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Ernst & Young
ISO/IEC 27001 accreditation date
15/04/2015
What the ISO/IEC 27001 doesn’t cover
Any service not listed on the ISO certificate is not covered.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
31/01/2017
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • HIPAA
  • Ferpa

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our customers and regulators expect independent verification of security, privacy and compliance controls. Google undergoes several independent third party audits on a regular basis to provide this assurance. This means that an independent auditor has examined the controls present in our data centers, infrastructure and operations.

GSuite and Google infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type
Supplier-defined controls
Incident management approach
If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£240 per user per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The free version is functionally identical to the paid version of G Suite but is only available for 14 days through an online registration and not supplied under G-Cloud terms and conditions. In addition, potential customers can engage with Netpremacy for longer free trials subject to requirements and scope.
Link to free trial
https://gsuite.google.com/intl/en_uk/pricing.html

Service documents

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