GOSS Interactive Ltd

GOSS Creative

Creative Design, User Experience (UX), Customer Experience (CX), User Interface design (UI). Our experienced team deliver user-centric, fully responsive, creative and accessible websites. Every project we undertake is focused on client needs and aligned with your own organisational goals. Customers include Local Authorities/Councils, Housing, Police, NHS and Central Government Agencies.

Features

• User Centred Design (UCD) principles and robust usability testing.
• Discovery workshops to fully understand the organisation and user's needs.
• User Experience, user stories and well considered user journeys.
• Face-to-face usability testing, eye tracking, heat mapping and tree-jacking.
• Agile, iterative and user-centred methods.
• Creative and service website and micro-site design solutions.
• Fully responsive and WCAG accessible.
• Wireframing and click-through, no-code prototyping.
• Creative, user interface and interaction design.
• Website implementation with GOSS Digital Platform/SelfServe/Forms/Content.

Benefits

• First class creative, website and service design.
• Expertise in responsive and WCAG accessible website design and build.
• Clear and measurable goals for your organisation and your users.
• Early testing with real users assure 'right first time' approach.
• Friendly and experienced, service focussed team.
• Employee and stakeholder engagement throughout the entire project.
• Iterative wireframing and prototyping for solid usability.
• Specialist implementation of the GOSS Platform services and emerging technologies.
• Brand awareness, consistency and enhancement across all devices.
• Long term relationships developed from trust, reliability and delivery.

£750 to £1,800 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@gossinteractive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

622979302490208

Contact

Simon Smith
+44 844 880 3637
enquiries@gossinteractive.com

Planning

• Planning service: Yes
• How the planning service works: We will engage with relevant stakeholders to understand needs and requirements for the new site, i.e. which elements are to be retained and brought into the new CMS platform. We can offer a choice of best practice site Themes to ensure client needs can be quickly met (i.e. image-driven or functional). We support clients with the setup of new site environments and working with the client we create a visual design (skin) for their chosen Theme. For bespoke site designs, a series of workshops are delivered to establish requirements and design style, before completing the GOSS Creative Design Programme of services to ensure a successful delivery of the required design.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • GOSS Digital Platform
  • GOSS SelfServe
  • GOSS Forms
  • GOSS Content (CMS)

Training

• Training service provided: Yes
• How the training service works: The GOSS Creative team provides training to enable clients to customise the Theme styling of their website. The course will ensure clients learn how to adapt a GOSS site Theme. The course is aimed at users who have knowledge of CSS and working with stylesheets and are aware of how the elements and structure of a HTML document work. The hands on course will cover: (a) How to create and apply a theme 'skin' to a subsite (b) Understanding the class naming convention of BEM and how it can help style your sites (c) Using metadata to help create unique looks for your templates and (d) Adding rules within the text editor to help create layouts and style copy. The course can be at GOSS HQ or via webinar. Pre-reqs will apply.
• Training is tied to specific services: Yes
• Services the training service works with:
  • GOSS Digital Platform
  • GOSS SelfServe
  • GOSS Forms
  • GOSS Content (CMS)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will engage with relevant stakeholders to understand needs and requirements for the new site, e.g. which elements are to be retained and brought into the new CMS platform. We can offer a choice of best practice site themes to ensure client needs can be quickly met (i.e. image-driven or functional). We support clients with the setup of new site environments and working with the client we create a visual design (skin) for their chosen theme. For bespoke site designs, a series of workshops are delivered to establish requirements and design style, before completing the GOSS Creative Design Programme of services to ensure a successful delivery of the required design.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • GOSS Digital Platform
  • GOSS SelfServe
  • GOSS Forms
  • GOSS Content (CMS)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: GOSS Creative ensure quality via thorough testing across each core stage of every project. Our User Centred Design process is fluid and iterative and tested regularly until sign-off. Our five core stages are Discovery, Alpha, Beta, Live and Review. We start with workshops to look at demographics and personas leading to user journey creation and early IA testing using Treejack software enabling clear data on architecture wins and fails from the outset. Consistent User Experience is further developed via wire-framing and prototyping. We test internally as well as with real users from the chosen demographics set out in the discovery stage. All decisions are based on users’ needs and gives us vital insight into the thoughts and feelings of users against our thoughts and feelings as designers. Rigorous user and performance testing throughout every stage of a project ensures a tailored fit for purpose solution. Our processes are re-evaluated multiple times by our experienced, multi-disciplined team to ensure the end result is fully accessible and simple to use, no matter what device the user favours and that the users succeed first time unaided.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: GOSS Cloud Support Professional Services: A booking process will apply with sign-off and terms and conditions for cancellations. Training pre-requisites may apply along with a skills assessment. Training course length will vary in-line with content/level being covered. See course outlines for more info: https://www.gossinteractive.com/training. All support provided within the Cloud Software Service fee is remote unless stated. Onsite support can be provided for an additional fee. See specific listings/pricing/service definition documents for more details. See service definition and pricing documents for more details.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All emails will be responded to within 1 working day from 9 to 5 (UK time), Monday to Friday, excluding English Public Holidays.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: For GOSS Cloud Support Service clients, throughout the timeline of your project, you will be given support by the Account and Project Team as required. If applicable or required, additional consultancy can be provided - please refer to the attached Pricing document for details.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Pricing

• Price: £750 to £1,800 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@gossinteractive.com. Tell them what format you need. It will help if you say what assistive technology you use.