Version 1 Solutions Limited

Java Cloud Solution Support

Version 1 has over 16 years of experience delivering and supporting system development projects to our customers. We follow a defined set of company-wide methodologies covering all aspects of software development lifecycle of our projects, from project management, requirements, design, development, testing through to deployment and delivery and support.

Features

  • ISO20000 Certified, ITIL-based, 24x7 Support for Java Applications
  • Test Driven Development with focus on Automation
  • Legacy Transformation and Migration
  • Performance and Scalability via Asynchronous Messaging Patterns and Event Sourcing
  • Open Source Software Development and Enhancement
  • Agile Development using Continuous Delivery
  • Service Oriented Architecture, Modular Microservices and Serverless Design
  • User Centred and Domain Driven Design
  • Service Oriented Architecture
  • NHS Ambulance Trusts, GRS Cloud Migration

Benefits

  • Best practice methods from leading external standards
  • Internal standards and governance controls
  • Enhanced maintainability and extensibility via test automation and modular design
  • ISO20000-certified Incident, Problem and Change Management processes protect live services
  • Embedded Continual Service Improvement programme increases software quality and extensibility
  • Automated deployment processes reduce risk and deployment time
  • Automated code quality analysis independently verifies high standard of work
  • Platform independence assures portability of services removing vendor lock-in
  • 24x7x365 Service Desk assures support for mission critical systems
  • ITIL Service Management ensures customer satisfaction

Pricing

£650 to £1,510 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotices@version1.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 2 2 7 4 7 0 9 5 4 0 6 2 6 8

Contact

Version 1 Solutions Limited Matt Gorman
Telephone: +44 203 859 4790
Email: tendernotices@version1.com

Planning

Planning service
Yes
How the planning service works
Version 1 provides a full range of Planning Support services covering all elements across Cloud Strategy, Technical Architecture Design, Business Requirements Analysis, Management and Operations Support, Cloud Hosing, Cloud Security, and Licence Compliance
During on-boarding Version 1 will help the customer to understand the organisational and business impact the cloud will have on their enterprise and build solutions to adjust to the new cloud paradigm. Our consultants are always up to speed on innovation and change in the cloud market through our cloud partnerships with Microsoft, AWS and Oracle. We bring this knowledge to the engagement, helping clients to accelerate their cloud strategy. Blockers and challenges to cloud adoption are addressed to ensure compliance with legal, information security, and regulatory requirements. Using the Version 1 Cloud Reference Architecture, our team can work with the client application delivery teams to analyse business requirements and architect the “future state” application and cloud architecture, addressing the technical feasibility and challenges of moving IT Service delivery to the cloud
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Open Source Solution Design
  • Java Technical Architecture
  • Business Analysis
  • Domain Driven Design
  • Oracle Cloud Services
  • Amazon Cloud Services
  • Redhat OpenShift
  • Microsoft Solutions including SharePoint, CRM, BizTalk, Azure
  • Oracle E-Business Solutions and Oracle Fusion
  • Modular, Service-Oriented, Microservice-based and Serverless design

Training

Training service provided
Yes
How the training service works
Version 1 provide comprehensive knowledge and skill transfer services, enabling customers to take aspects of a support service into internal teams over a period of time. We leverage our proven transition and skills transfer methodologies to identify gaps in our customer's processes and capabilities, then systematically address those gaps. A skills transfer plan is prepared and agreed with the customer, then implemented to bring internal resources up to speed. This often involved embedding people from our team directly into your support organisation to ensure a smooth transfer of responsibilities.
Training is tied to specific services
Yes
Services the training service works with
  • Java Application Support and Development
  • Java Web Services Support and Development
  • Java Microservices Support and Development
  • Serverless Java Support and Development
  • Java PaaS Support and Development
  • Oracle Java Solutions
  • Amazon Cloud Hosting
  • Back-end Java Support and Development
  • RESTful Java API Support and Development
  • Testing Java Web Applications

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Version 1 provide cloud migration services. The Version 1 cloud adoption approach has three main phases, we help the customer define a roadmap, we will design a reference architecture that fits for the customers’ needs and then use that reference architecture to help the customer adopt the cloud and manage it going forward. During all three phases Version 1 help the customer to understand the organisational and business impact the cloud will have on their enterprise and build solutions to adjust to the new cloud paradigm. We have adapted this general approach to a number of specific Public Sector client engagements, helping organisations achieve typical cloud benefits such as

• Reduction of bottlenecks in environment provisioning
• Reduce infrastructure team costs/ resource drain in building environments
• Reduce quality risks
• Reduce IT costs through pay-as-you-go model
• Enhance productivity of IT department
• Obtain long-term benefits of PaaS

For clients who already make use of cloud services Version 1 provide ongoing consultancy – ensuring benefits are being achieved and advising on the relative merits of different Cloud platforms – we are accredited consultants for Amazon, Microsoft Azure and Oracle Cloud platforms but maintain deep expertise across many cloud technologies.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Java Web Services
  • Java Microservices
  • Java Applications
  • Serverless Java Solutions
  • Oracle Cloud Services
  • Amazon Cloud Services
  • Azure PaaS
  • OpenShift PaaS
  • Oracle PaaS
  • Amazon PaaS

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality is an integral part of the Version 1 Project Management methodology. It is through our 1-Quality approach to quality that we can ensure that the project’s products will meet the customer’s expectations and that the outcomes of using the products will generate the expected benefits.

As part of any On-boarding plan, and also subsequent service changes, Version 1 will agree and document a Test Plan with the client which will detail the following:

• Definition of Test Phases (& definition of Test Bed)
• Scope of Testing to be undertaken within each Test Phase
• Non- functional testing including performance
• Test Lifecycle and Execution Procedures
• Test Inputs & Outputs for each test Phase
• Data Pre-Requisites & Data Issues
• Bug Raising, Resolution & Management

The following distinct test phases are typically undertaken depending on project size and complexity considerations:

• Application Testing (Including Design Standards Testing)
• Functional & Business Logic Testing
• Data Migration Testing
• Integration Testing
• Performance Testing
• Regression Testing
• Pre UAT Deployment Testing

We use tools like JUnit, Mockito, Wiremock, Soap UI, Load UI, TestNG, Selenium, JMeter, Browserstack, SonarQube, Loadrunner, checkstyle, and findbugs.

Security testing

Security services
Yes
Security services type
Security design

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Version 1 is a >900 person organisation employing more than 150 Java consultants. Our Managed Services Practice provides a uniquely flexible approach to providing support services through a dedicated practice employing over 250 support professionals. We provide a full range of cloud support services covering all key software, database and hosting providers and are fully certified for Microsoft, Amazon and Oracle cloud platform support. We also provide additional value-added support services including cloud migration strategy advice, system health checks, ITIL process consulting, and IT and Business Process Outsourcing. We have adopted ITIL practices for IT Service Management and we were one of the first organisations in the world to achieve ISO 20000-1 certification for our Managed Services. The only internationally recognised quality standard for IT Service Management, ISO 20000 provides an independent assessment of the quality and repeatability of our services and demonstrates our commitment to continual service improvement. Version 1’s Security Management System is accredited to ISO27001 and operates throughout the full organisation. This internationally recognised Information Security standard proves that Version 1 has demonstrated the required levels of control to protect the valuable assets and rights of individuals and clients, and of compliance to all applicable legislation

Service scope

Service constraints
No service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard SLA covers Office Hours:
1 hour priority calls
4 hour response standard
Can be tailored to customer requirement including weekend cover
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Version 1 uses Skype for our web chat support. The following is a list of devices with supported accessibility features available for Skype on Windows 8 desktop:

• Narrator screen reader enables blind people to use their computer or other device as its purpose is to read text on the screen aloud. Skype for Windows desktop and Skype for Windows 8 may also work well with third-party screen readers such as NVDA (free download) and JAWS.
• High-contrast settings benefit low vision users and users with little or no color perception as it makes text easier to read.
• Magnifier is a feature intended for low vision users as it enlarges the screen and makes text easier to read and images easier to see
Support levels
The Managed Service provided by Version 1 is based on our ISO 20000 processes and procedures. The ISO 20000 standard held by Version 1 since July 2011, is aligned to the ITIL service framework and covers standard service processes such as Incident Management, Change Management and Release Management . During on-boarding we can tailor these processes and agree the detail of their implementation, in particular how they integrate with the client’s own internal processes. There is an additional charge for this tailoring which can be incorporated in the on-boarding costs.
Version 1 has an ITIL based Service Governance structure in place for each client to ensure SLAs are met and the overall support service is managed in a responsive, customer-focused manner. The focus of the service governance will be a regular Service Management Board or Service Review Meeting attended by key stakeholders. Each managed service client is assigned a service manager to co-ordinate their service provision and ensure customer satisfaction levels are maintained.

At Version 1, Continuous Service Improvement as a core element of our Managed Service offering and we incorporate it into the client's Managed Service at the outset of our engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£650 to £1,510 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotices@version1.com. Tell them what format you need. It will help if you say what assistive technology you use.