Avari Solutions

Okta - Identity Management

Okta is the foundation for secure connections between people and technology. Using identity information to grant access to applications on any device at any time, while still enforcing strong security protection.

Features

  • Single Sign On
  • Universal Directory
  • Mobility Management
  • Lifecycle Management
  • Multi Factor Authentication
  • Integration to Active Directory
  • API Access Management

Benefits

  • Zero Downtime
  • Quick Provisioning and Deprovisioning
  • Seamless access from any device or location
  • Reduced IT cost
  • Enforce password policies
  • No Hardware
  • Reduce audit time and risk
  • Reduced password resets

Pricing

£1500 per transaction per year

Service documents

G-Cloud 10

622384361602624

Avari Solutions

Ross Garman

08450360040

ross.garman@avari.solutions

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Okta has extensive list of integrations with can be viewed at https://www.okta.com/resources/find-your-apps/ however via various different types of connectors we can integrate most applications subject to scope.
Cloud deployment model Public cloud
Service constraints None
System requirements Appropriate Licensing and access for integration entities.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times First response within 1 hr if 9am-5:30pm Mon-Fri excl bank holidays.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard, Premium and Premium Plus
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Okta offers three support tiers to match your organization's needs; Basic, Premier and Premier Plus. Basic Support - The Okta Basic Success Package gives you access to training, the helpdesk forum, FAQs, on-line user guides and tutorials, and briefings of upcoming releases. Premier Support - The Okta Premier Success Package gives you access to live and pre-recorded training, 24x7 support with 1 hour response times, FAQs, on-line user guides, and tutorials so you get the most value from Okta. Premier Plus Support - The Okta Premier Plus Success package offers the most exclusive level of support. In addition to your own support number and priority routing to support engineers, you’ll work with a named Customer Success Manager (CSM), who is dedicated to understanding where your business is today, where you’d like to be tomorrow, and how Okta can help you get there. For more info on Okta support options please visit support.okta.com
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Currently, the only way to bulk extract data from Okta is using the Okta API (freely documented). Optional Services can be purchased in order to provide assistance in the data extraction process.
End-of-contract process Okta is a subscription based software so customers will have the opportunity to renew their licences before their contract comes to an end. Customers do have the option to sign a multi-year agreement. If the contract subscription does end, user profiles created by Okta will remain with the end service provider, however will no longer be able to be provisioned, accessed, or managed via the Okta platform. Customers keep hold of their directory stores, and would have to manually manage each individually from their respective sources - or change to a different identity management provider.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The Okta web portal is browser based for both types of devices so only differences will be between the device display properties. The Okta mobile application available at no extra cost
Accessibility standards None or don’t know
Description of accessibility Communication with the Okta cloud is always initiated from the customer's network. Okta provides customers' IT administrators with lightweight software agents for on-premise installation on member servers. Once installed with the appropriate credentials to both the customer's AD server and the Okta cloud, the agents initiate outbound SSL connections to the Okta service. The SSL connections persist for only 30 seconds (long poll), after which they are torn down and re-established.
Accessibility testing Currently within EMEA we have done no assistive interface testing.
API Yes
What users can and can't do using the API Okta's API is a REST API based upon CRUD principles (Create, Read, Update and Delete). The CRUD principles using via the API can be used to set up, manage and make changes to the service, including interactions against Users, Applications, Groups, Administration (Managing Admins and Event Information). The API can also be used for authentication and session management. Full Documentation, Developer Instances and Postman templates are also availably publicly via the developer.okta.com website.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Modular licensing allows for specific solution creation per user demand. Dashboard and branding can be altered to meet user needs. API allows for further customisation, such as integration to existing applications or websites.

Scaling

Scaling
Independence of resources Being able to scale is only one part of the equation. Today’s users expect a seamless experience while IT adapts to an increasing demand. Interruptions and downtime can severely hurt organization’s productivity. Okta is built to handle this challenge with a guaranteed 99.9% uptime, and zero planned downtime. Furthermore, Okta has maintained a 100% global uptime in the last 2 years, with no major service disruption, as it scaled 640% in the amount of authentications per month it needed to handle. Okta is never taken offline for updates or maintenance.

Analytics

Analytics
Service usage metrics Yes
Metrics types While usage data and service metrics can be discovered within our system log. High level reports can be provided by the Okta team as required on request.
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Okta

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Currently, the only way to bulk extract data from Okta is using the Okta API (freely documented). Optional Services can be purchased in order to provide assistance in the data extraction process.
Data export formats
  • CSV
  • Other
Other data export formats
  • Through various formats using API
  • Via Okta API App
Data import formats
  • CSV
  • Other
Other data import formats
  • Through various formats using API
  • Directory Services (such as Active Directory)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Identity is Always On, and so are we. We built the Okta service for high availability and a guaranteed uptime. https://support.okta.com/help/Documentation/Knowledge_Article/Okta-Support-Service-Level-Agreements-by-Customer-Success-Package
Approach to resilience Since we are aiming for billions of users and authentications, in 2014 we rolled out a new platform architecture that will get us to extreme scale. We call this architecture “cells”. A cell is a self-contained instance of the entire Okta service. Any fault in infrastructure is contained within a cell using a High Availability (HA) architecture, and even in case of an entire datacenter going down, another cell in a different geography takes ownership of the affected accounts within an hour.
Outage reporting You can see an updated status of Okta’s availability at all times by going to trust.okta.com. All users will also receive email alerts informing them of the problem, estimated outage time and a further email once fully restored.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication API token and oauth 2.0
Access restrictions in management interfaces and support channels Access to support channels is only granted to administrative users and security check is carried out when a user raises a support ticket. Management interfaces is also locked down to administrative users.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The Certification Body of Schellman & Company, Inc.
ISO/IEC 27001 accreditation date 08/07/2016
What the ISO/IEC 27001 doesn’t cover The scope of the ISO/IEC 27001:2013 certificate is limited to the information security management system (ISMS) supporting Okta’s cloud-based Identity-as-a-Service (IDaaS) platform and aligned with ISO/IEC 27018:2014 in accordance with the Statement of Applicability version 3.2, dated March 28, 2016.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 01/05/2016
CSA STAR certification level Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover Schellman & Company, LLC examined the description of Okta, Inc.’s (“Okta” or the “service organization”) OnDemand Identity-as-a-Service (“IDaaS”) system for the period May 1, 2015, to May 31, 2016, (the “description”) based on the criteria set forth in paragraph 1.26 of the AICPA Guide Reporting on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality, or Privacy (SOC 2®) (“description criteria”) and the suitability of the design and operating effectiveness of controls described therein to meet the criteria for the security, availability, and confidentiality principles set forth in TSP section 100, Trust Services Principles and Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy (AICPA, Trust Services Principles and Criteria) (“applicable trust services criteria”), throughout the period May 1, 2015, to May 31, 2016. We have also examined the suitability of design and operating effectiveness of controls to meet the requirements set forth in the Cloud Security Alliance's Cloud Controls Matrix Version 3.0.1 control specifications.
PCI certification No
Other security certifications Yes
Any other security certifications
  • HIPAA
  • FedRamp
  • SOC2

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards SOC2 certified HIPAA CSA Star
Information security policies and processes The Okta team understands the need for its service to be both highly available and secure, and every aspect of the organization reflects this. From its hiring practices to the software it develops and the operational environment in which it runs, Okta understands that it is Always On. Okta enables enterprise administrators to increase security above what is available through traditional on-premises technologies. By offering strong password management capabilities, account management capabilities, easy-to-deploy multifactor authentication, and encrypted attributes, the enterprise is now able to put strong controls on high-value data while balancing the ease-of-access users demand. Okta is a leader in third-party certifications, physical and network security architecture, and reliability, so customers need not worry about putting authentication data in the cloud. Okta is trusted by organizations of all sizes and in all industries.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Okta’s change control process is audited and attested to SOC 2 Type II. A weekly meeting is held to determine which enhancements, and/or fixes will be released. The final build is promoted to QA, which is responsible for all security, and regression testing on the build. Once the build passes testing, it is finalized and released to technical operations who perform deployment testing of the final build. After successful deployment testing, the build is deployed to staging where it will bake in for a week, afterwards it is tested once more before going live.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Okta conducts continuous internal vulnerability assessment, as well as annual external penetration testing. If a potential vulnerability is identified, it is triaged among the security, engineering, and technical operations teams. Okta's security team employs a risk ranking system for all technical vulnerabilities. The ranking system also accounts for all published risk rankings within the Okta environment. Critical- and high-risk issues are addressed as quickly as possible within the next release cycle or hot patch within the context of business feasibility. Medium-risk issues are addressed within the next four release cycles. Low-risk issues are addressed when possible with feature updates.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Okta utilizes a number of monitoring tools with centralized logging and SIEM using our own correlation rules for security monitoring, analysis, and alerting.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Okta has formally documented incident response & disaster recovery standard operating procedures (SOPs) that describe discovery, investigation, escalation, containment, notification, and documentation processes. Customers are provided this SOP document upon request and under NDA.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1500 per transaction per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 Day trial period in which you have full suite access for 10 users limited to 5 applications.
Link to free trial https://www.okta.com/free-trial/

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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