Bytes Software Services

Mimecast M2 - Email Security, Targeted Threat Protection and Email Business Continuity Bundle

Mimecast M2 product bundle extends traditional gateway security with Targeted Threat Protection addressing ransomware, impersonation, spear-phishing and other advanced threats. Email continuity keeps employees sending and receiving email even if your on-premises email system or cloud solution, like Office 365™, has an outage. Delivered as a 100% SaaS solution. bsscloud

Features

  • Protection from weaponized attachments, malicious URLs and impersonation attacks
  • Email service continuity ensuring employees remain productive with assured access
  • SLA-backed protection from spam and malware
  • Full email and attachment scanning
  • Efficient management through an integrated web console
  • Easy to use Mimecast add-in for Outlook, Mac and mobile
  • Web app keep employees secure and productive

Benefits

  • Protects users from malicious attachments in emails
  • Protects users from malicious urls in emails.
  • Protects users from impersonation attacks soliciting fund transfers
  • Removes the burden of managing newsletters from users.
  • Allows users to continue to send/receive email during outages
  • Reduce cost and complexity through single cloud platform.
  • Single administration console to manage all services
  • User access from Outlook, Mac, Mobile and Web Browser

Pricing

£28.00 to £38.40 per user per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 2 2 1 0 8 9 1 6 5 6 6 0 4 9

Contact

Bytes Software Services

Chris Swani

+44 (0) 7951 326815

tenders@bytes.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Extension to messaging platform services – eg On Premise Exchange, Office 365, Google Apps
Cloud deployment model
Public cloud
Service constraints
See Service level Agreement
System requirements
An existing messaging platform

User support

Email or online ticketing support
Email or online ticketing
Support response times
Next working day
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard Support: Email support available during local working hours (8am to 6pm) Business Support: Telephone support available during local working hours (8am to 6pm)
Priority/Platinum Support: 24x7 telephone support. Technicians are available 24x7 either directly or through a call answer service. Email support is available during local working hours.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On boarding – Connect Application, backed with a dedicated connect engineer. Off Boarding – Customer driven, however assistance can be provided by Mimecast.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Mimecast data extraction tools driven by customer.
End-of-contract process
Gateway services would cease to function. Customer data is retained until data extraction is complete.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
Yes
What users can and can't do using the API
Utilisation of a reporting dashboard - via Splunk
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
We continuously monitor the utilisation of our underlying grid architecture data centre and ensure that additional infrastructure is deployed to maintain a 30% buffer to maximum utilisation

Analytics

Service usage metrics
Yes
Metrics types
Graphical or Tabular reporting around message flow, bandwidth usage. Provided on a scheduled basis. Customer Service reports around threats and product feature usage
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Mimecast

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Customer's archived data is encrypted at rest using AES256 bit encryption. Each customer is assigned a unique encryption key generated though a FIPS 140-2 aligned crypto library which is stored securely in a centralized key management system and used to encrypt data written to storage or decrypt data read from the storage grid. The Customer's encryption key is further encrypted with a master key stored within a centralized and restricted key management system.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Via secure FTP download or the provision of an encrypted disk.
Data export formats
Other
Other data export formats
.eml
Data import formats
Other
Other data import formats
  • .eml
  • .pst

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Please See https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf
Approach to resilience
Please see https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf
Outage reporting
Please see https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Mimecast’s web applications do not give Mimecast support staff the ability to read or access a customer’s email content unless access is granted by the customer’s administrator. If for example the customer were to open a help desk ticket our customer support can view Meta data only for the purposes of trouble shooting. If further analysis is required, the customer would have to manually grant access to view the content of the email. Such instances are rare. Customer data is encrypted at rest using AES256 bit encryption.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certification Europe
ISO/IEC 27001 accreditation date
21/03/2012
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
ISO27018, ISO22301, SOC 2, HIPAA

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 27001, 27018, and 22301
Information security policies and processes
Mimecasts Information Security policies and processes are in alignment with ISO27001 and NIST

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
High Impact Changes (e.g Firewall/ switches) have been identified and are subject to a documented change control procedure which includes support tracking, approved workflows, and fall back procedures. Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Mimecast monitors vendor security bulletins for vulnerabilities to platforms in use and utilizes several vulnerability scanners which both continually scan and provide static analysis of the environment for new vulnerabilities. Vulnerability Results are correlated against events and suspicious activities logged within the organizations SIEM. The severity of vulnerabilities are assessed based on their impact and likelihood and risks are adjusted accordingly against both manual analysis and system events. Critical discovered vulnerabilities are discussed within one working day of the vulnerability being discovered. Mimecast has the capability to roll out patches globally within minutes if required.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
System and network logs are aggregated to a centralized SIEM and configured for alerting and monitoring by the Security team
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Mimecast has a formal Incident reporting process. All Mimecast staff who deal with client systems are trained on what constitutes an information security event and how to report it. The incident management roles and responsibilities of Mimecast staff, contractors and third-parties are formalized and documented. Mimecast has established an Incident Response Team, which also includes regional incident handlers for each territory of operation. Mimecast implements the SANS Institute Six-Step Incident Response Methodology that covers; 1. Preparation; 2. Identification; 3. Containment; 4. Eradication; 5. Recovery; and 6. Followup and Lessons Learnt.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£28.00 to £38.40 per user per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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