MWS Technology Ltd

Aptem for welfare to work

Aptem is a welfare to work SaaS platform providing case management and jobseeker portals. Aptem has proved it can transform employment outcomes. In a recent study of 70,170 jobseekers, Aptem users were 78% more likely to get a job and 43% more likely to stay in employment after 26 weeks.


  • Programme onboarding
  • Programme eligibility
  • Case management
  • Vacancy aggregation and jobseeker matching
  • Outcome and funding reports
  • eLearning


  • Efficient employability programme delivery
  • Real time reporting
  • Efficient resource utilisation through activity tracking and reporting
  • Single system end-to-end efficiency
  • Easier and demonstrable GDPR compliance
  • Highly configurable for different delivery models
  • Encourages jobseeker personal responsibility


£1000.00 per user per year

Service documents

G-Cloud 11


MWS Technology Ltd

Richard Alberg

020 7870 1000

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Two business hours on weekdays. No support over weekends.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Ongoing support (how-to / answers to problems, etc.) is included in our pricing.

Training and implementation support is provided by implementation consultants and priced at £325 plus VAT per day.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite training, online training and extensive user documentation (written and video).

We have an implementation methodology that is followed by our Implementation Consultants and we use project management software to track and report on each customer's implementation process.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Aptem has comprehensive export capability and MWS can additionally create export data sets for customers.
End-of-contract process If wanted by the customer, MWS can generate a Microsoft format export database of all the information within the customer's database.

For additional cost we can customise this data export process according to the customer's specific requirements. Given how variable this requirement can be we would need to quote according to the customer's indicated requirement.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The same functionality. There is also a free iOS and Android app that provides push communications.
Service interface No
What users can and can't do using the API There are several APIs for different areas of Aptem functionality. We request all users to discuss with us how they wish to use the Aptem APIs and we will provide implementation assistance.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Aptem workflows and functionality are controlled from 'Programme Manager'. This is an area of Aptem that facilitates extensive customisation and configuration.


Independence of resources Azure hosting with each customer having its own separate database


Service usage metrics Yes
Metrics types All activity is recorded and can be reported on
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Typically this is an Excel format file of the customer's selected fields. Files uploaded to Aptem can be downloaded in the original format.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLSX
  • PDF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Aptem will be available to Users a minimum of 99.8% of the time during a calendar quarter. There will be no period of interruption in accessibility to Aptem that exceeds 4 continuous hours from problem notification.

For any failure to meet our availability guarantee customers are entitled to a refund of 10% of the amount paid in the previous month.
Approach to resilience We host at Microsoft Azure and have a second UK Azure facility for failover. Information on Azure resiliency at:
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Access restrictions are broadly configurable and can be set according to the customer's requirements (e.g. 2-factor or simply username / password)
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SOCOTEC Certification International
ISO/IEC 27001 accreditation date 02/05/2018
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 9001
  • Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have ISO 27001. Our CTO attends board and has responsibility for ensuring that our policies and processes are followed.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use Redmine to record change control approval procedures and prioritisation. This follows the request through to either rejection or implementation. All requests are assessed from a desirability and risk standpoint and prioritised or rejected accordingly. The process involves technical staff and at least two company directors.

Changes to the physical environment are made through the TPM who can authorise routine access or minor required network settings changes. For security or contractual changes, the TPM consults with the CTO who may also contact the CEO. All changes are detailed in the production environment log, audited monthly by the CTO.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Threat assessment and vulnerability management are inherent in the Microsoft Azure environment. This conforms to CSA CCM v3.0. As we are exclusively a Microsoft environment we accept all Microsoft patch recommendations.

We subscribe to third party threat notification services.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Log, threat and vulnerability management are all provided by Microsoft Azure and this is maintained to CSA CCM v3.0.
Incident management type Supplier-defined controls
Incident management approach Incidents are managed in accordance with our ISMS. Reported incidents are assessed by the CTO and TPM and the major or minor incident process is invoked as required. Incident status (major or minor) can be reviewed iteratively and the classification and process adjusted accordingly.

Staff are required to report incidents to our Information Security Manager who logs incidents and in turns reports to the CTO.

Incident reports are in our central Information Security Action Log and are reviewed incident logs and are reviewed and managed as part of our ISMS Continuous Improvement Action Log.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1000.00 per user per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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