Optum Health Solutions (UK) Ltd

Advisory Board Membership

Advisory Board are a global best-practice research firm who work with over 4000 healthcare systems in globally. In the UK we work with NHSEI, ICSs and STPs around strategy development and implementation with a focus on Population Health Management, Systemness, Payment Reform, Culture and Clinical Service Redesign.

Features

  • Develop market-leading strategies based on global best-practice
  • On demand access to SME's
  • Plug & Play Strategic Planning Templates
  • Metric-Driven Action Planning
  • Executive Briefings
  • Executive Roundtables
  • Virtual expert advice
  • Live Webinars and On-Demand Videos
  • Best Practice Publications
  • Diagnostic Tools & Calculators

Benefits

  • Develop a market-leading Strategy
  • Refine your Strategy
  • Equip Your Team with Best Practices
  • Accelerate Implementation

Pricing

£40,000.00 to £100,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at businessdevelopment@optum.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 2 0 8 5 1 5 1 1 1 8 7 3 0 4

Contact

Optum Health Solutions (UK) Ltd Bhavini Parekh
Telephone: 02074791749
Email: businessdevelopment@optum.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
Advisory.com is compatible with all browsers.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 6 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
Web, email and phone. Support costs are included in membership.
Support available to third parties
No

Onboarding and offboarding

Getting started
The Advisory Board offers a comprehensive orientation of the research portal contained with www.advisory.com for all new members. This orientation session is provided either virtually or in-person.
Service documentation
No
End-of-contract data extraction
No data is held by The Advisory Board.
End-of-contract process
The Advisory Board offer unlimited access to research, toolkits, implementation guides, workshops and experts throughout the duration of the contract. The Advisory Board operate an annual subscription based model. Members can renew or end the contract, dependent on agreement, at given points.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile friendly website
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Customised toolkits and implementation guides. Customised workshops and strategy retreats.

Scaling

Independence of resources
Our platform is built to withstand service requests from multiple users from different countries in various timezones. Our disaster recovery process provides us with solid confidence in coping with demand.

Analytics

Service usage metrics
Yes
Metrics types
We can provide metrics around user access and consumption of materials.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The Advisory Board does not hold user data.
Data export formats
Other
Other data export formats
The Advisory Board does not hold user data.
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Www.advisory.com is an "always-on" portal, guaranteed in our contract with members.
Approach to resilience
Available on request.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Available on request.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
24/102017 - 23/10/2020
What the ISO/IEC 27001 doesn’t cover
Statement of applicability applies to all of Optum UK systems and services.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials +
  • ISO 27001
  • DSP Toolkit

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
As part of UnitedHealth Group we have very strong internal process and policies around information security.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Available on request.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Available on request.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Available on request.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Available on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£40,000.00 to £100,000 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at businessdevelopment@optum.com. Tell them what format you need. It will help if you say what assistive technology you use.