Scroll
Content design
Content design is Scroll’s specialism. With over 16 years’ experience in government, we’ve worked with GDS from the start. We design clear, actionable and accessible content that meets user needs, validating against analytics and user research. Projects include digital services, intranets and transformation projects of any size and complexity.
Features
- Collaborating with user researchers and designers, building user-focused digital services
- Analysis and development of user needs, stories and profiles
- Applying the Digital Service Standard and GOV.UK Design System
- Translating user research and data into user-centred content and services
- Managing stakeholder relationships and advocating for content
- Pair-writing with subject matter experts, raising awareness of user-focused content
- Content audits and content plans based on user needs
- Working in agile, multidisciplinary teams to create prototypes
- Using agile methodologies to develop, test and iterate quickly
- Training in-house staff in agile methods, accessibility and GOV.UK style
Benefits
- Quality and efficiency: Scroll has 16 years' experience in government
- Content design is our core business - not an add-on
- Network of 250+ trained, tested and trusted content designers
- Experience in cross-government work eg Brexit, Covid-19 (DIT, DHSC, DFE)
- We expand and contract our teams to meet your needs
- Skilled stakeholder management means smoother projects and deadlines met
- Expertise in applying the GDS design principles and running 2i
- Quality-assured content builds trust in your organisation
- Collaborative approach builds stakeholder relationships and ensures knowledge transfer
- We offer content strategy, audits, and stakeholder and transition management
Pricing
£385 to £675 a person a day
- Education pricing available
Service documents
Framework
G-Cloud 12
Service ID
6 1 9 9 8 1 2 1 0 5 4 9 1 3 0
Contact
Scroll
Hetty Meyric Hughes
Telephone: 07762096939
Email: projects@scroll.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Scroll advises clients on how best to prepare for their transition to cloud or adoption of new software: optimising content, creating efficiencies, and avoiding costly delays and pitfalls. We work collaboratively, building stakeholder engagement, advocating for content, and planning for the migration and content creation that will follow. We design practical, lean governance processes and provide a comprehensive knowledge transfer so that you can run your project autonomously. We also supply individuals or entire teams of content experts to implement these planned activities. We can flex our teams up and down quickly to fit with the agile development phases.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We provide content training and mentoring. This includes bespoke and public courses on content strategy, content design, content governance and all aspects of agile content production. Our courses are accredited by the CPD Certification Service.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Scroll has planned and executed large-scale migrations for government departments. We redesigned content for the flagship GOV.UK launch, merging dozens of websites into a single architecture and recrafting content to fit user needs and the new site design. We can provide expertise at various stages: strategy and technical input, IA - and a team of migration editors and content designers later. We also train staff in using their new technology and writing for it.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Scroll has extensive experience in QA processes for cloud content and can design and manage processes for customers, or supply specialists to run QA to GOV.UK style. We are also experienced in the performance testing of digital content, monitoring usage metrics and other data to improve and iterate content continually. Scroll prides itself on the quality of its content services, and we have a member of the team dedicated to developing and maintaining quality standards.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- No.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- The same working day if received by noon; otherwise, by 10:00 the next working day. By 10:00 on the Monday morning for requests received over the weekend. We also have a support ticketing system available.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- We've not yet had the call for it but would welcome the opportunity to refine it.
- Support levels
-
There is an out of hours phone support service 24/7 for emergencies.
We use web chat during normal working hours and also set up Slack channels and Trello boards for clients, as well as using any other collaborative apps you find helpful.
There is no additional cost for this level of support.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £385 to £675 a person a day
- Discount for educational organisations
- Yes