Scroll

Content design

Content design is Scroll’s specialism. With over 16 years’ experience in government, we’ve worked with GDS from the start. We design clear, actionable and accessible content that meets user needs, validating against analytics and user research. Projects include digital services, intranets and transformation projects of any size and complexity.

Features

  • Collaborating with user researchers and designers, building user-focused digital services
  • Analysis and development of user needs, stories and profiles
  • Applying the Digital Service Standard and GOV.UK Design System
  • Translating user research and data into user-centred content and services
  • Managing stakeholder relationships and advocating for content
  • Pair-writing with subject matter experts, raising awareness of user-focused content
  • Content audits and content plans based on user needs
  • Working in agile, multidisciplinary teams to create prototypes
  • Using agile methodologies to develop, test and iterate quickly
  • Training in-house staff in agile methods, accessibility and GOV.UK style

Benefits

  • Quality and efficiency: Scroll has 16 years' experience in government
  • Content design is our core business - not an add-on
  • Network of 250+ trained, tested and trusted content designers
  • Experience in cross-government work eg Brexit, Covid-19 (DIT, DHSC, DFE)
  • We expand and contract our teams to meet your needs
  • Skilled stakeholder management means smoother projects and deadlines met
  • Expertise in applying the GDS design principles and running 2i
  • Quality-assured content builds trust in your organisation
  • Collaborative approach builds stakeholder relationships and ensures knowledge transfer
  • We offer content strategy, audits, and stakeholder and transition management

Pricing

£385 to £675 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

6 1 9 9 8 1 2 1 0 5 4 9 1 3 0

Contact

Scroll Hetty Meyric Hughes
Telephone: 07762096939
Email: projects@scroll.co.uk

Planning

Planning service
Yes
How the planning service works
Scroll advises clients on how best to prepare for their transition to cloud or adoption of new software: optimising content, creating efficiencies, and avoiding costly delays and pitfalls. We work collaboratively, building stakeholder engagement, advocating for content, and planning for the migration and content creation that will follow. We design practical, lean governance processes and provide a comprehensive knowledge transfer so that you can run your project autonomously. We also supply individuals or entire teams of content experts to implement these planned activities. We can flex our teams up and down quickly to fit with the agile development phases.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide content training and mentoring. This includes bespoke and public courses on content strategy, content design, content governance and all aspects of agile content production. Our courses are accredited by the CPD Certification Service.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Scroll has planned and executed large-scale migrations for government departments. We redesigned content for the flagship GOV.UK launch, merging dozens of websites into a single architecture and recrafting content to fit user needs and the new site design. We can provide expertise at various stages: strategy and technical input, IA - and a team of migration editors and content designers later. We also train staff in using their new technology and writing for it.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Scroll has extensive experience in QA processes for cloud content and can design and manage processes for customers, or supply specialists to run QA to GOV.UK style. We are also experienced in the performance testing of digital content, monitoring usage metrics and other data to improve and iterate content continually. Scroll prides itself on the quality of its content services, and we have a member of the team dedicated to developing and maintaining quality standards.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No.

User support

Email or online ticketing support
Email or online ticketing
Support response times
The same working day if received by noon; otherwise, by 10:00 the next working day. By 10:00 on the Monday morning for requests received over the weekend. We also have a support ticketing system available.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
We've not yet had the call for it but would welcome the opportunity to refine it.
Support levels
There is an out of hours phone support service 24/7 for emergencies.
We use web chat during normal working hours and also set up Slack channels and Trello boards for clients, as well as using any other collaborative apps you find helpful.
There is no additional cost for this level of support.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£385 to £675 a person a day
Discount for educational organisations
Yes

Service documents