Stratiam Cloud Hosting
Our service Stratiam provides a fully managed infrastructure and security monitoring suite. Our SD-WAN connects your new and existing infrastructure as an MPLS alternative with Cloud Cross-Connect Services, Application acceleration, full end-to-end service visibility through single pane of glass dashboards.
Features
- Infrastructure & Security Monitoring & Performance Service.
- Single Pane of Glass: Multi-Source Data Blending & Visualisation
- SD-WAN: Cloud Cross-Connect, Application Acceleration, Insight Visibility.
- Scaleable: Fully flexible, No physical hardware constraints.
- 24x7x365 SLA/KPI Management with Correlated Service Event/Alarm Management.
- Cloud CCaaS: Contact-Centre-as-a-Service.
- ITSM Full Feature Capability.
- Application Performance Management
- End-Point Security Management
- Business Intelligence: Stratiam Analytics
Benefits
- Full Blended Service End-to-End Infrastructure Performance Analytics.
- Application Experience Analytics.
- SD-WAN: Driving Agile Delivery, Cost Efficiency, Greater Delivery Insight.
- Advanced AI Driven Security Analytics.
- Full Integrated ITSM Service.
- Fully Managed Infrastructure & Security Management Service.
- SDWAN: Cloud Hosting Cross-Connect Services.
- ITIL v3 Compliant.
- Full Omnichannel Cloud Call Centre as a Service - CCaaS.
- Fully Managed end-to-end service.
Pricing
£1,250 to £11,500 a unit a month
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
6 1 9 3 8 2 7 6 6 5 0 0 6 9 4
Contact
Intergence Systems Limited
Mike Warren
Telephone: 0845 2264167
Email: mwarren@intergence.com
Service scope
- Service constraints
- Customers will require their own internet access. A terminating device for (SD-WAN) connectivity is also required.
- System requirements
- Any IP device type.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 30 min Response Times.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.0 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.0 AA or EN 301 549 9: Web
- Web chat accessibility testing
- MS Bot framework testing.
- Onsite support
- Yes, at extra cost
- Support levels
- We provide tier 1 to tier 3 support levels which encompass the service as a whole and is included within the monthly service fee. There are a number of Technical Consultants, infrastructure, application and cloud support engineers that can be provided on request. Account Management is provided as standard for each client. This is a fully managed service and all changes to the platform are made via a support ticket request.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Onsite training, or user documentation.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- All customer specific data can be copied to a repository of the customer’s choice at which point the source data will then be deleted upon confirmation of successful copy / transmission.
- End-of-contract process
- The customer has the opportunity to renew the service or cease the contract. A notification period of 3 months is required for both renewal and cessation of services.
Using the service
- Web browser interface
- Yes
- Using the web interface
- Services can be accessed directly from a web browser once you have obtained your access credentials. Certain changes can be made via the web interface. Limitation to specific areas of the service is determined by role/authorisation.
- Web interface accessibility standard
- WCAG 2.0 AAA
- Web interface accessibility testing
- All testing has been in house to date.
- API
- Yes
- What users can and can't do using the API
- Simply request the API integration documentation or request us to build it for you.
- API automation tools
-
- Ansible
- Chef
- OpenStack
- Puppet
- API documentation
- Yes
- API documentation formats
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
- Automatic
- Independence of resources
- We provide dedicated tenancies.
- Usage notifications
- Yes
- Usage reporting
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Aryaka SDWAN Services, Five9s Cloud Call Centre as a Service.
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- System Configuration Files Daily.
- Log Files Daily
- Backup controls
- Control of backups is solely performed by our service support teams.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Supplier controls the whole backup schedule
- Backup recovery
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
- IPsec or TLS VPN gateway
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- 99.95% service availability. Service credits requirements requires further discussion.
- Approach to resilience
- Multi-region high resiliency and redundancy is designed into our service. Our service is built using overlays inside a resilient cloud architecture. Consequently, each component, each set of components, each stack and each full tenancy is designed to be resilient at multiple points.
- Outage reporting
- Through Dashboard visibility, SMS alerting, email, or via a customer specific API.
Identity and authentication
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Access restrictions in management interfaces and support channels
- Access control policies are employed in conjunction with authentication services for example; RADIUS, TACACS, LDAP.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Dedicated device over multiple services or networks
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We are currently working towards ISO 27001 certification.
- Information security policies and processes
- We adhere to the National Cyber Security Centre (NCSC) cloud security principles and the Center for Internet Security (CIS) critical security controls.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We follow ITIL v3 ITSM Change and configuration change control standards and processes.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We scan vendor vulnerability announcements daily, verify if an announcement is relevant and apply recommended patch within the agreed SLA KPI (Typically 5 working Days depending on severity).
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We identify potential compromises through Live monitoring and alerting of our platform. Severity of the incident dictates whether the response is immediate or scheduled based upon risk assessment.
- Incident management type
- Supplier-defined controls
- Incident management approach
- We operate under the ITIL V3 framework. Incidents can be reported/viewed and updated immediately via our customer portal.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Supplier
- Virtualisation technologies used
- VMware
- How shared infrastructure is kept separate
- Our service is built on a variety of Cloud platforms. It is separated by customer and each customer has their own dedicated hosting environment, Customers will never share the same service components.
Energy efficiency
- Energy-efficient datacentres
- Yes
Pricing
- Price
- £1,250 to £11,500 a unit a month
- Discount for educational organisations
- Yes
- Free trial available
- No