Intergence Systems Limited

Stratiam Cloud Hosting

Our service Stratiam provides a fully managed infrastructure and security monitoring suite. Our SD-WAN connects your new and existing infrastructure as an MPLS alternative with Cloud Cross-Connect Services, Application acceleration, full end-to-end service visibility through single pane of glass dashboards.

Features

  • Infrastructure & Security Monitoring & Performance Service.
  • Single Pane of Glass: Multi-Source Data Blending & Visualisation
  • SD-WAN: Cloud Cross-Connect, Application Acceleration, Insight Visibility.
  • Scaleable: Fully flexible, No physical hardware constraints.
  • 24x7x365 SLA/KPI Management with Correlated Service Event/Alarm Management.
  • Cloud CCaaS: Contact-Centre-as-a-Service.
  • ITSM Full Feature Capability.
  • Application Performance Management
  • End-Point Security Management
  • Business Intelligence: Stratiam Analytics

Benefits

  • Full Blended Service End-to-End Infrastructure Performance Analytics.
  • Application Experience Analytics.
  • SD-WAN: Driving Agile Delivery, Cost Efficiency, Greater Delivery Insight.
  • Advanced AI Driven Security Analytics.
  • Full Integrated ITSM Service.
  • Fully Managed Infrastructure & Security Management Service.
  • SDWAN: Cloud Hosting Cross-Connect Services.
  • ITIL v3 Compliant.
  • Full Omnichannel Cloud Call Centre as a Service - CCaaS.
  • Fully Managed end-to-end service.

Pricing

£1250 to £11500 per unit per month

  • Education pricing available

Service documents

G-Cloud 10

619382766500694

Intergence Systems Limited

Phil Bates

0845 2264167

pbates@intergence.com

Service scope

Service scope
Service constraints Customers will require their own internet access. A terminating device for (SD-WAN) connectivity is also required.
System requirements Any IP device type.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 30 min Response Times.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing MS Bot framework testing.
Onsite support Yes, at extra cost
Support levels We provide tier 1 to tier 3 support levels which encompass the service as a whole and is included within the monthly service fee. There are a number of Technical Consultants, infrastructure, application and cloud support engineers that can be provided on request. Account Management is provided as standard for each client. This is a fully managed service and all changes to the platform are made via a support ticket request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training, or user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All customer specific data can be copied to a repository of the customer’s choice at which point the source data will then be deleted upon confirmation of successful copy / transmission.
End-of-contract process The customer has the opportunity to renew the service or cease the contract. A notification period of 3 months is required for both renewal and cessation of services.

Using the service

Using the service
Web browser interface Yes
Using the web interface Services can be accessed directly from a web browser once you have obtained your access credentials. Certain changes can be made via the web interface. Limitation to specific areas of the service is determined by role/authorisation.
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing All testing has been in house to date.
API Yes
What users can and can't do using the API Simply request the API integration documentation or request us to build it for you.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • Puppet
API documentation Yes
API documentation formats PDF
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources We provide dedicated tenancies.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Aryaka SDWAN Services, Five9s Cloud Call Centre as a Service.

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • System Configuration Files Daily.
  • Log Files Daily
Backup controls Control of backups is solely performed by our service support teams.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.95% service availability. Service credits requirements requires further discussion.
Approach to resilience Multi-region high resiliency and redundancy is designed into our service. Our service is built using overlays inside a resilient cloud architecture. Consequently, each component, each set of components, each stack and each full tenancy is designed to be resilient at multiple points.
Outage reporting Through Dashboard visibility, SMS alerting, email, or via a customer specific API.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels Access control policies are employed in conjunction with authentication services for example; RADIUS, TACACS, LDAP.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are currently working towards ISO 27001 certification.
Information security policies and processes We adhere to the National Cyber Security Centre (NCSC) cloud security principles and the Center for Internet Security (CIS) critical security controls.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow ITIL v3 ITSM Change and configuration change control standards and processes.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We scan vendor vulnerability announcements daily, verify if an announcement is relevant and apply recommended patch within the agreed SLA KPI (Typically 5 working Days depending on severity).
Protective monitoring type Supplier-defined controls
Protective monitoring approach We identify potential compromises through Live monitoring and alerting of our platform. Severity of the incident dictates whether the response is immediate or scheduled based upon risk assessment.
Incident management type Supplier-defined controls
Incident management approach We operate under the ITIL V3 framework. Incidents can be reported/viewed and updated immediately via our customer portal.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Our service is built on a variety of Cloud platforms. It is separated by customer and each customer has their own dedicated hosting environment, Customers will never share the same service components.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £1250 to £11500 per unit per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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