This G-Cloud 8 service is no longer available to buy.

The G-Cloud 8 framework expired on Friday 28 July 2017. Any existing contracts with Civica UK Limited are still valid.
Civica UK Limited

Digital Biometric Forensic Services

A holistic service for the management and processing of Forensic Evidence and Records. Providing a central asset management hub and additional best of breed modules for fingerprint, photo and video analysis and face recognition software. Proven integration with third party applications and hosted in a compliant IL3 environment.

Features

  • Civica FileTrail Evidence and Asset Tracking software
  • FISH Forensic Image Scanning Hub
  • MXServer Face Recognition Software
  • Sungard IL3 Compliant Official Assured Zone Managed Cloud Services
  • Full end to end Digital Biometric Forensics Management
  • Complete Audit Trail and Reporting
  • Fully configurable Workflow Dashboards
  • Seamless integration
  • Best of breed applications and hosting
  • Single modular solution

Benefits

  • Fully configurable to meet a wide range of requirements
  • Significant reduction in staff inputting and processing time
  • Demonstrable return on investment
  • Automated barcode and RFID tracking
  • Simple and intuitive interface
  • Faster detection of offenders
  • Extends an organisation’s intelligence base
  • Secure hosting with full Disaster Recovery
  • Relives the strain on existing IT infrastructure
  • Proven track record in this field

Pricing

£0 a unit

  • Minimum contract period: Year
  • Excluding VAT

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@civica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 8

Service ID

6 1 9 0 3 2 5 1 8 9 9 3 2 9 8

Contact

Civica UK Limited Civica UK Limited
Telephone: +44 (0) 3333 214 914
Email: g-cloud@civica.co.uk

Support

Support service type
  • Service desk
  • Email
  • Phone
Support accessible to any third-party suppliers
No
Support availability
9 to 5
Standard support response times
Incidents relating to application - within 2 working hours. Incidents relating to Cloud Service - between 30-60 minutes.
Incident escalation process available
Yes

Open standards

Open standards supported and documented
Yes

Onboarding and offboarding

Service onboarding process included
No
Service offboarding process included
No

Analytics

Real-time management information available
Yes

Cloud features

Elastic cloud approach supported
Yes
Guaranteed resources defined
Yes
Persistent storage supported
Yes

Provisioning

Self-service provisioning supported
No
Service provisioning time
Dependant on customer requirements.
Service deprovisioning time
Dependant on customer requirements.

Open source

Open-source software used and supported
No

Code libraries

Languages your code libraries are written in
  • .Net
  • C#
  • VB
  • ASP

API access

API access available and supported
Yes
API type
Dependent on application/module

Networks and connectivity

Networks the service is directly connected to
  • Internet
  • Other

Access

Supported web browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari
Offline working and syncing supported
No
Supported devices
  • PC
  • Tablet

Certifications

Vendor certification(s)
  • Microsoft Systems Engineer
  • Microsoft Certified Systems Administrator
  • Microsoft Certified IT Professional
  • Microsoft Database Administrator
  • Microsoft Technology Specialist
  • Citrix Certified Administrator
  • VMware Certified Professional
  • Cisco Certified Network Administrator
  • Cisco Certified Network Professional

Data storage

Datacentres adhere to the EU code of conduct for energy-efficient datacentres
Yes
User-defined data location
No
Datacentre tier
TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place
Yes
Data extraction/removal plan in place
Yes

Data-in-transit protection

Data protection between user device and service

Asset protection and resilience

Datacentre location
Data management location
Legal jurisdiction of service provider
UK
Datacentre protection
Yes
Data-at-rest protection
Secure data deletion
Other erasure process
Service availability
99.99%

Separation between consumers

Cloud deployment model
Public cloud
Type of consumer
No other consumer
Services separation
Yes
Services management separation
Yes

Governance

Governance framework
Yes

Configuration and change management

Change impact assessment
Yes

Vulnerability management

Vulnerability assessment
Yes
Vulnerability monitoring
Yes
Vulnerability mitigation prioritisation
Yes
Vulnerability tracking
Yes
Vulnerability mitigation timescales
Yes

Event monitoring

Event monitoring
Yes

Incident management

Incident management processes
Yes
Consumer reporting of security incidents
Yes
Security incident definition published
Yes

Personnel security

Personnel security checks

Secure development

Secure development
Yes
Secure design, coding, testing and deployment
Yes
Software configuration management
Yes

Supply-chain security

Visibility of data shared with third-party suppliers
Yes
Third-party supplier security requirements
Yes
Third-party supplier risk assessment
Yes
Third-party supplier compliance monitoring
Yes

Authentication of consumers

User authentication and access management
Yes
User access control through support channels
Yes

Separation and access control within management interfaces

User access control within management interfaces
Yes
Administrator permissions
Yes

Identity and authentication

Identity and authentication controls

Secure service administration

Service management model

Audit information provision to consumers

Audit information provided
Data made available by negotiation

Secure use of the service by the customer

Device access method
Training
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@civica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.