Civica UK Limited

Digital Biometric Forensic Services

A holistic service for the management and processing of Forensic Evidence and Records. Providing a central asset management hub and additional best of breed modules for fingerprint, photo and video analysis and face recognition software. Proven integration with third party applications and hosted in a compliant IL3 environment.

Features

  • Civica FileTrail Evidence and Asset Tracking software
  • FISH Forensic Image Scanning Hub
  • MXServer Face Recognition Software
  • Sungard IL3 Compliant Official Assured Zone Managed Cloud Services
  • Full end to end Digital Biometric Forensics Management
  • Complete Audit Trail and Reporting
  • Fully configurable Workflow Dashboards
  • Seamless integration
  • Best of breed applications and hosting
  • Single modular solution

Benefits

  • Fully configurable to meet a wide range of requirements
  • Significant reduction in staff inputting and processing time
  • Demonstrable return on investment
  • Automated barcode and RFID tracking
  • Simple and intuitive interface
  • Faster detection of offenders
  • Extends an organisation’s intelligence base
  • Secure hosting with full Disaster Recovery
  • Relives the strain on existing IT infrastructure
  • Proven track record in this field

Pricing

£0 per unit

  • Minimum contract period: Year
  • Excluding VAT

Service documents

G-Cloud 8

619032518993298

Civica UK Limited

Serena Attridge

020 7760 6016

serena.attridge@civica.co.uk

Support

Support
Support service type
  • Service desk
  • Email
  • Phone
Support accessible to any third-party suppliers No
Support availability 9 to 5
Standard support response times Incidents relating to application - within 2 working hours. Incidents relating to Cloud Service - between 30-60 minutes.
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included No
Service offboarding process included No

Analytics

Analytics
Real-time management information available Yes

Cloud features

Cloud features
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported No
Service provisioning time Dependant on customer requirements.
Service deprovisioning time Dependant on customer requirements.

Open source

Open source
Open-source software used and supported No

Code libraries

Code libraries
Languages your code libraries are written in
  • .Net
  • C#
  • VB
  • ASP

API access

API access
API access available and supported Yes
API type Dependent on application/module

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to
  • Internet
  • Other

Access

Access
Supported web browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari
Offline working and syncing supported No
Supported devices
  • PC
  • Tablet

Certifications

Certifications
Vendor certification(s)
  • Microsoft Systems Engineer
  • Microsoft Certified Systems Administrator
  • Microsoft Certified IT Professional
  • Microsoft Database Administrator
  • Microsoft Technology Specialist
  • Citrix Certified Administrator
  • VMware Certified Professional
  • Cisco Certified Network Administrator
  • Cisco Certified Network Professional

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location No
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider UK, assured by Independent validation of assertion
Datacentre protection Yes, assured by Independent validation of assertion
Data-at-rest protection
Secure data deletion Other erasure process, assured by Independent validation of assertion
Service availability 99.99%, assured by Contractual commitment

Separation between consumers

Separation between consumers
Cloud deployment model Public cloud, assured by Independent validation of assertion
Type of consumer No other consumer, assured by Independent validation of assertion
Services separation Yes, assured by Independent testing of implementation
Services management separation Yes, assured by Independent testing of implementation

Governance

Governance
Governance framework Yes, assured by Independent validation of assertion

Configuration and change management

Configuration and change management
Change impact assessment Yes, assured by Independent validation of assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Independent validation of assertion
Vulnerability monitoring Yes, assured by Independent validation of assertion
Vulnerability mitigation prioritisation Yes, assured by Independent validation of assertion
Vulnerability tracking Yes, assured by Independent validation of assertion
Vulnerability mitigation timescales Yes, assured by Independent validation of assertion

Event monitoring

Event monitoring
Event monitoring Yes, assured by Independent validation of assertion

Incident management

Incident management
Incident management processes Yes, assured by Independent validation of assertion
Consumer reporting of security incidents Yes, assured by Independent validation of assertion
Security incident definition published Yes, assured by Independent validation of assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Independent validation of assertion
Secure design, coding, testing and deployment Yes, assured by Independent validation of assertion
Software configuration management Yes, assured by Independent validation of assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers Yes, assured by Independent validation of assertion
Third-party supplier security requirements Yes, assured by Independent validation of assertion
Third-party supplier risk assessment Yes, assured by Independent validation of assertion
Third-party supplier compliance monitoring Yes, assured by Independent validation of assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Independent validation of assertion
User access control through support channels Yes, assured by Independent validation of assertion

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Independent validation of assertion
Administrator permissions Yes, assured by Independent validation of assertion

Identity and authentication

Identity and authentication
Identity and authentication controls

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available by negotiation, assured by Independent validation of assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Training Yes, assured by Service provider assertion
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