Brightwave Limited

tessello xAPI LMS

tessello is a 70:20:10 tincan xAPI platform combining LMS, LRS, social learning and curation of learning assets for deployment to communities of interest. It is especially suited to induction or dispersed audiences needing to share learning. Ask for a demo.

Features

  • Learning Management
  • Learning record store
  • Collaborative learning platform
  • Curation of learning assets
  • Administration of learner audiences
  • Training assets in various forms

Benefits

  • Store, share, promote, manage and administer learning assets
  • Help dispersed user groups to share learning experiences
  • Know the knowledge/skills/experience of your learner groups
  • Promote best practice from community learning

Pricing

£8 to £49 per user per year

Service documents

G-Cloud 10

618561939164892

Brightwave Limited

Phil Horton

01273900207

phil.horton@brightwavegroup.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints As we provide software as a service and the version you have is always the latest, we provide updates out of normal business hours approximately once every three weeks and the service is unavailable for a few minutes during the update.
System requirements Licensed by number of users but no external licensing needed

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times UK business hours by email to named administrators. How quickly depends on the issue of course. But generally same day.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Support for service failure issues is free. Other support such as user administration, running reports etc is £95 per hour. We prefer clients to buy a pot to draw down in order to keep invoicing simple.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Setup is in collaboration with your organisation.
Training is provided for curators, administrators and those running reports.
System admin training is provided.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We will provide an extract file to you.
End-of-contract process Use of the system is included.
Extras include data integration pathways (such as feed out to HR system), single sign on, bespoke reports.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Responsive design in all user areas - so the service simply adjusts to the device. Admin is not responsive yet.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing We have tested with assistive technology tools.
API Yes
What users can and can't do using the API We have APIs for importing user data from HR systems and sending learning completion data back out.
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation Elements of the service can be available or not at setup and adjusted later - example: communities. You can also have a number of branding and imagery changes to meet organisational branding requirements.

Scaling

Scaling
Independence of resources Our service is load balanced across server suite.

Analytics

Analytics
Service usage metrics Yes
Metrics types Active users, all normal LMS measures, busy times of day, most common devices.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach There is a user button allowing users to export their experiences to excel spreadsheet.
Data export formats Other
Other data export formats Xls
Data import formats Other
Other data import formats Add evidence of learning in many formats

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The network will be available 99% of the time.
Approach to resilience Our hosting partner is Amazon Web Services (AWS), and our hosted server network is located within their secure and state of the art (Tier 4) EU (Ireland) Region data centre located in Dublin.

AWS are a globally renowned hosting provider meet all the relevant compliance standards such as ISO 27001 and PCI DDSS Level 1; see http://aws.amazon.com/compliance/ for more details.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Within tessello there are different roles within the application that control access to features and data by learner, moderator, curator and manager user roles.
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes 1. Incident Reporting
All Information Security incidents (including loss or potential loss/breaches of data) are recorded in an incident log. The Data Security Officer is notified in all instances. The Data Security Officer will then coordinate the response.

2. Impact Assessment
Once an incident has been reported an assessment will be undertaken to determine the scope, impact, root cause and necessary steps to resolve the incident. The incident will be categorised as low, medium or high.

3. Incident Escalation
If a medium or high security incident has been identified during the impact assessment then it will be escalated to senior management. If your data or service is affected then Brightwave's Data Security Officer will contact your designated security person.

4. Incident Resolution
The Data Security Officer will manage the implementation of the resolution across appropriate teams and the communication of progress with all parties. Timeframes for the resolution will vary depending on the severity and form of the incident.

5. Post Incident Review
Every incident once resolved will be analysed in more depth to discover the root cause. This information is then used to improve processes, controls and platform robustness to mitigate recurring incidents in the future.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The service is offered as software as a service and is therefore updated on a frequent basis. The sprints (agile project) are decided on the basis of user feedback logs about issues or proposed feature adjustment and prioritised according to demand.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Software patches are applied within seven days of release or sooner, virus definitions are updated daily, operating systems and server technology have been hardened and unused components disabled.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We run IDS on our AWS servers.
Responses are on a case by case basis.
Incident management type Supplier-defined controls
Incident management approach We have a pre-defined process for incident management.
Users can report incidents through out support communications channels.
Incident reports are provided to the customer by our Data Security Officer.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8 to £49 per user per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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