tessello is a 70:20:10 tincan xAPI platform combining LMS, LRS, social learning and curation of learning assets for deployment to communities of interest. It is especially suited to induction or dispersed audiences needing to share learning. Ask for a demo.
- Learning Management
- Learning record store
- Collaborative learning platform
- Curation of learning assets
- Administration of learner audiences
- Training assets in various forms
- Store, share, promote, manage and administer learning assets
- Help dispersed user groups to share learning experiences
- Know the knowledge/skills/experience of your learner groups
- Promote best practice from community learning
£8 to £49 per user per year
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||As we provide software as a service and the version you have is always the latest, we provide updates out of normal business hours approximately once every three weeks and the service is unavailable for a few minutes during the update.|
|System requirements||Licensed by number of users but no external licensing needed|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||UK business hours by email to named administrators. How quickly depends on the issue of course. But generally same day.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Support levels||Support for service failure issues is free. Other support such as user administration, running reports etc is £95 per hour. We prefer clients to buy a pot to draw down in order to keep invoicing simple.|
|Support available to third parties||Yes|
Onboarding and offboarding
Setup is in collaboration with your organisation.
Training is provided for curators, administrators and those running reports.
System admin training is provided.
|End-of-contract data extraction||We will provide an extract file to you.|
Use of the system is included.
Extras include data integration pathways (such as feed out to HR system), single sign on, bespoke reports.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Responsive design in all user areas - so the service simply adjusts to the device. Admin is not responsive yet.|
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Accessibility testing||We have tested with assistive technology tools.|
|What users can and can't do using the API||We have APIs for importing user data from HR systems and sending learning completion data back out.|
|API sandbox or test environment||No|
|Description of customisation||Elements of the service can be available or not at setup and adjusted later - example: communities. You can also have a number of branding and imagery changes to meet organisational branding requirements.|
|Independence of resources||Our service is load balanced across server suite.|
|Service usage metrics||Yes|
|Metrics types||Active users, all normal LMS measures, busy times of day, most common devices.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||Encryption of all physical media|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||There is a user button allowing users to export their experiences to excel spreadsheet.|
|Data export formats||Other|
|Other data export formats||Xls|
|Data import formats||Other|
|Other data import formats||Add evidence of learning in many formats|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||IPsec or TLS VPN gateway|
Availability and resilience
|Guaranteed availability||The network will be available 99% of the time.|
|Approach to resilience||
Our hosting partner is Amazon Web Services (AWS), and our hosted server network is located within their secure and state of the art (Tier 4) EU (Ireland) Region data centre located in Dublin.
AWS are a globally renowned hosting provider meet all the relevant compliance standards such as ISO 27001 and PCI DDSS Level 1; see http://aws.amazon.com/compliance/ for more details.
|Outage reporting||Email alerts|
Identity and authentication
|User authentication needed||No|
|Access restrictions in management interfaces and support channels||Within tessello there are different roles within the application that control access to features and data by learner, moderator, curator and manager user roles.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||Cyber Essentials|
|Information security policies and processes||
1. Incident Reporting
All Information Security incidents (including loss or potential loss/breaches of data) are recorded in an incident log. The Data Security Officer is notified in all instances. The Data Security Officer will then coordinate the response.
2. Impact Assessment
Once an incident has been reported an assessment will be undertaken to determine the scope, impact, root cause and necessary steps to resolve the incident. The incident will be categorised as low, medium or high.
3. Incident Escalation
If a medium or high security incident has been identified during the impact assessment then it will be escalated to senior management. If your data or service is affected then Brightwave's Data Security Officer will contact your designated security person.
4. Incident Resolution
The Data Security Officer will manage the implementation of the resolution across appropriate teams and the communication of progress with all parties. Timeframes for the resolution will vary depending on the severity and form of the incident.
5. Post Incident Review
Every incident once resolved will be analysed in more depth to discover the root cause. This information is then used to improve processes, controls and platform robustness to mitigate recurring incidents in the future.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||The service is offered as software as a service and is therefore updated on a frequent basis. The sprints (agile project) are decided on the basis of user feedback logs about issues or proposed feature adjustment and prioritised according to demand.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Software patches are applied within seven days of release or sooner, virus definitions are updated daily, operating systems and server technology have been hardened and unused components disabled.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
We run IDS on our AWS servers.
Responses are on a case by case basis.
|Incident management type||Supplier-defined controls|
|Incident management approach||
We have a pre-defined process for incident management.
Users can report incidents through out support communications channels.
Incident reports are provided to the customer by our Data Security Officer.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£8 to £49 per user per year|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|