Beyond Encryption

Mailock

We provide an end to end encrypted email service with identity secure verification. This ensures that emails can be sent securely and only opened by the intended recipient.

Features

  • Secure mechanism for sensitive and confidential email content.
  • Secure mechanism for sensitive and confidential email attachments.
  • Email can only be opened by intended recipient
  • Integral Tracking reports opening of email by the recipient

Benefits

  • allows to send and recieve secure email across multiple platforms.
  • allows to send and receive secure email across multiple devices
  • can be a simple add in to an exisiting browser
  • Build up a secure network authentication is only required once

Pricing

£0.00 to £9.30 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at huw.thomas@beyondencryption.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 1 7 5 3 1 8 2 5 8 4 2 3 0 4

Contact

Beyond Encryption Huw Thomas
Telephone: 0208 1234546
Email: huw.thomas@beyondencryption.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Existing email services.
Cloud deployment model
Private cloud
Service constraints
None

Email Add in does not work with Mac but have a work around that can be used in a browser
System requirements
  • Outlook Add-In 2010,2013, 2016 and 2019 and 365 supported
  • Office 365 requires Outlook to be installed (Add-in)
  • Windows 7 or higher required (for Outlook Add in)
  • For Mobile version: IOS version 9 x onwards
  • For Mobile version: Android 4.4 onwards
  • For Mailock Web: Chrome, Edge, Safari and FireFox

User support

Email or online ticketing support
Email or online ticketing
Support response times
Mon - Friday 9.00 to 5.00pm all "tickets" are responded to within 30 minutes

There is no service desk currently at the weekend
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
On site support and set up provided as required via a technical account manager.

"paid users + priority support"
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On line step by step instruction guides, knowledge base on website onsite training if required to supplement this.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We have a Subject Access Request (SAR) Process and Policy.

Process for holding and safely securing data as per data retention policy.
End-of-contract process
All users remain in control of their data - at the end of the contract they will lose the encryption facility

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No outlook add-in for the mobile app
Service interface
No
API
Yes
What users can and can't do using the API
Ask MW
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Own branded logo
text footer

Can be performed in Company Admin Tool which gives company owners full functionality

Can be customised by account administrators.

Scaling

Independence of resources
On demand cloud scaleability

Analytics

Service usage metrics
Yes
Metrics types
Upon request and if compliant with GDPR.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Normal email process as per saving etc
Data export formats
Other
Other data export formats
  • .EML
  • .MSG
Data import formats
Other
Other data import formats
  • .EML
  • .MSG

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Target is 98% accessibility.
Approach to resilience
Available on request
Outage reporting
Would alert users to any outage via our website

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
We have defined company owners and users. Access system by user name and password authentication
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
20/12/2019
What the ISO/IEC 27001 doesn’t cover
All areas covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus - June 2020

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All ISO

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
- via code management and deployment tools such as TeamCity and Octopus.
Security Impact assessed via peer code reviews, internal penetration test tools and periodic external penetration testing.
Vulnerability management type
Undisclosed
Vulnerability management approach
- periodic external penetration testing.
- regular internal penetration tests.
- applying appropriate staff during detailed code reviews

- patches deployed dependent upon risk, capability exists to patch within a 24 hour period.
Protective monitoring type
Undisclosed
Protective monitoring approach
- via network monitoring, auditing and reporting tools providing real time updates.
- immediate investigation where compromise has been identified.
- response times would depend on nature of compromise
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Wer

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.00 to £9.30 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
2 week free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at huw.thomas@beyondencryption.com. Tell them what format you need. It will help if you say what assistive technology you use.