Vysiion Private Cloud - Big Data
Vysiion’s Managed Private Cloud – Big Data product provides single-tenant Compute as a Service, where your compute needs are hosted, either in one of our UK data centres or in your Crown Hosting Data Centre (CHDC) up to SECRET (UKEO).
Features
- Dedicated infrastructure providing isolation from other organisations
- Ability to utilise Crown Hosting Data Centres
- Security classification up to SECRET (UKEO)
- ITIL based support 24/7
- Scalable virtualised environment
- On-premise SC cleared resources at Crown Hosting
Benefits
- Ability to use your own data centres
- Elasticity and scalable as you grow
- Connect via DDOS protected internet or dedicated circuits
- Unit based pricing
- Native compatibility with systems e.g Hadoop
- Enhanced assurance
- Control over your budget
- Integration with existing customer network e.g. RLI or SLI
- Dedicated infrastructure providing isolation from other organisations
Pricing
£30 a unit a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at cloudsales@vysiion.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 10
Service ID
6 1 6 8 2 4 9 3 8 0 1 9 9 7 6
Contact
Vysiion Ltd
Vysiion Public Sector Team
Telephone: 01249 446500
Email: cloudsales@vysiion.co.uk
Service scope
- Service constraints
- None
- System requirements
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Incidents can be raised 24/7 with an initial response of 30 minutes.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- Vysiion provide a range of service levels depending on the desire of the buyer. A Service Delivery Manager is assigned and cloud support engineers and architects are on hand to support the end customer.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Vysiion architects will liaise with the buyer to design a solution that meets the buyer's requirements. This will be a detailed scoping exercise with associated documentation that aligns to the buyer's design policies.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
Prior to terminating the contract, the customer must make the final payment (exit charge).
The customer will be required to make arrangements to take ownership of the disks associated with the platform or alternatively Vysiion can arrange for secure destruction and disposal. - End-of-contract process
- The customer will be required to make arrangements to take ownership of the disks associated with the big data platform or novate ownership over to a new supplier.
Using the service
- Web browser interface
- No
- API
- No
- Command line interface
- Yes
- Command line interface compatibility
-
- Linux or Unix
- Windows
- MacOS
- Using the command line interface
- Users are able to interact with their network and architecture using the command line interface.
Scaling
- Scaling available
- Yes
- Scaling type
- Manual
- Independence of resources
- Dedicated architecture.
- Usage notifications
- Yes
- Usage reporting
-
- SMS
- Other
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- Memory
- Network
- Number of active instances
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Hardware containing data is completely destroyed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
- Network configuration
- Backup controls
- N/A
- Datacentre setup
-
- Multiple datacentres with disaster recovery
- Multiple datacentres
- Single datacentre with multiple copies
- Single datacentre
- Scheduling backups
- Users contact the support team to schedule backups
- Backup recovery
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Bonded fibre optic connections
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Availability will be up to 99.9% depending on the solution resiliency.
- Approach to resilience
- The data centre resiliency information is available on request.
- Outage reporting
- Any outages will be reported via email and phone call alerts.
Identity and authentication
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Vysiion adopts the principle of least privilege to ensure that users are only provided with the level of access appropriate to their role.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Dedicated device on a government network (for example PSN)
- Dedicated device over multiple services or networks
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ACM
- ISO/IEC 27001 accreditation date
- 10/07/2016
- What the ISO/IEC 27001 doesn’t cover
- Nothing
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials Plus
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- ISO27001 and Cyber Essentials Plus.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Formal configuration and change processes are in place that are aligned to ITIL v3.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Threats are received and assessed through a buyer's procedures e.g. MODCERT. Patches will be deployed in line with the associated policies. Security and critical patches are automatically applied.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Where protective monitoring is required, Vysiion provide a service that is in line with GPG13.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Vysiion's incident management process is aligned to ITIL v3. Users are able to report incidents via email, phone or portal. Users are kept up to date with incident resolution progress in line with the agreed SLAs. Service Management performance reports are provided on a monthly basis.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
Pricing
- Price
- £30 a unit a month
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at cloudsales@vysiion.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.