Intrafocus Limited

KPI Management & Dashboards

If you need to manage your KPIs more effectively and make decisions based on the output, Spider Strategies® QuickScore™ and Scoreboard™ can link measures to goals, objectives and initiatives/projects. The output can be presented as aggregated dashboards, reports/charts and briefings both online and as documents in multiple formats.

Features

  • Key Performance Indicator (KPI) Management
  • Goal Setting both for KPIs and Objectives
  • Dashboard Building with Structured Elements
  • Dashboard Sharing to External Devices (no need to sign on)
  • Alerts, both e-mail and internally
  • Mobile Enabled
  • Free Online Training and Support
  • Balanced Scorecards

Benefits

  • Manage and view your KPIs from any location
  • Write notes and kick off tasks related to changes
  • Build a system within days, including dashboards
  • View and share dashboards external to the system
  • Publish pixel-perfect reports in Word, PDF and PowerPoint

Pricing

£20 to £95 per person per month

Service documents

G-Cloud 11

616330184960701

Intrafocus Limited

Clive Keyte

07786230792

clivekeyte@intrafocus.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints None for the Public Cloud-based service. For a Private Cloud-based service there is a minimum server configuration requirement
System requirements
  • Access to the Internet for the Public Cloud-based service
  • Minimum server configuration for the Private Cloud-based service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within normal UK business hours, we respond within an hour
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels A UK business hours helpdesk is provided as part of the service. Software support follows a typical 3-tier process of 1st-line, 2nd-line and 3rd-line support. 'Getting Started' support is provided in the form of 2 x 1-hour online training sessions. A named account manager is allocated for the first three months of service followed by a general ticketing system. There are a set of online training videos and a comprehensive 'category' online user guide.

Formal on-site training is available for administrators if required. This is chargeable at a standard day rate. For large implementations, a one-day training session is recommended
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A 'Getting Started' package comes with the service and consists of:
- Two one-hour online training sessions
- Online video guides
- A comprehensive 'category-based' online user guide
- A named account manager for the first three months of service
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The application has an 'export' function to various document formats including MS-Excel for any 'metric' type data.
End-of-contract process At the end of the contract, there are no additional costs. Enough time is provided for users to extract their data and then for security reasons the application and all associated data is deleted.

The backend database can be provided as a zip file if required.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The software application is device-responsive, so the interface and function adjust automatically to best suit the device and screen size.
API No
Customisation available No

Scaling

Scaling
Independence of resources The workload on our servers is monitored continuously and adjusted to provide a scalable customer experience.

Analytics

Analytics
Service usage metrics Yes
Metrics types Through the application itself - That is; measures can be added

Also through SQL calls to the database - this is limited to read-only with a selection of SQL calls
Reporting types API access

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Spider Strategies, Inc. Software solution services available: QuickScore™ and Scoreboard™

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Other
Other data at rest protection approach Physical access control. Only members of Spider Strategies’ support team have physical access to the server.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach There is a 'Send To' function that allows users to export their data to Word, PowerPoint, PDF and where applicable Excel
Data export formats
  • CSV
  • Other
Other data export formats
  • Word
  • PowerPoint
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats Direct from various source databases

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Transported data encrypted with SSL using SHA-2 and 2048-bit encryption
Data protection within supplier network Other
Other protection within supplier network All system components reside together on the same server. A customer's data is stored in a MySQL database in an unencrypted state.

Availability and resilience

Availability and resilience
Guaranteed availability Service levels are based on the severity of problems reported:
Severity 1 - Critical Impact - One business day
Severity 2 - Major Impact - One business day
Severity 3 - Minor impact - Two business days
Severity 4 - No Impact - Three business days
No Error (e.g. functionality question) - Two business days
A complete service level guide is available if required. We do not offer financial refunds
Approach to resilience Available on request
Outage reporting Planned outages information is sent out via e-mail prior to the event
Users are informed about unplanned outages via e-mail

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Username AND Password
Access restrictions in management interfaces and support channels Users of the application are defined as one of three categories:
Power User - full control of the interface
Communication User - no control of the management interface, update access for metrics
Viewer - view only access
Access restriction testing frequency At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication Username AND Password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach The CIO personally oversees all security measures and risk mitigation.
Information security policies and processes Security is the responsibility of the CIO and a small support team.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes are evaluated and tested in non-production environments before implemented in a customer environment.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Historically, we have gained knowledge of vulnerabilities from web-based information sites. This year (2019), we are implementing vulnerability scanning software to provide us with faster information. Patches are regularly applied quarterly and are applied within a day for a severe situation.
Protective monitoring type Undisclosed
Protective monitoring approach We monitor both system performance and visual inspection of the systems. We have never experienced an incident but would respond immediately.
Incident management type Supplier-defined controls
Incident management approach Users contact us via email or web. We utilize a 3rd party Help Desk system (ZenDesk) for tracking and managing issues. Follow-ups and resolutions to issues are provided via ZenDesk tickets. We also provide an account manager who will respond to emergencies via a telephone query.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20 to £95 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Upon request: A 30-day fully functional dedicated cloud-based system for as many users as required.

There is a free-to-view public system available as well, this is restricted to view-only activities. See below for the link
Link to free trial For the public open version: https://www.intrafocus.com/quickscore-preview/ . To order a dedicated trial: https://www.intrafocus.com/free-trial/ .

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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