HySoft

Event Ticketing System

Add online ticketing to your event website. Our software as a service solution operates in the cloud where we run all the technology for you. Via your login we provide simple tools for you to manage capacity, sell barcoded e-tickets, take payment online and validate customer details on the door.

Features

  • Individual attendee registration
  • Barcoded PDF e-tickets
  • Use major UK payment gateways to take payments
  • 'On the day' name badge printing
  • Ticket validation without redemption

Benefits

  • Data capture for individual attendees
  • Data storage of pre-qualification criteria for individual attendees
  • Barcoded e-tickets based on a customisable template
  • Tickets displayed on mobile devices can be scanned
  • Compatible with 2D barcode and QR code scanners
  • Compatible with major payment gateways Paypal, Stripe, Sagepay, Worldpay
  • Ticket validation without redemption allowing multiple entry
  • Intuitive ticket purchase screens configured to allow block and pre-purchases
  • Auditable record each time a ticket is validated or redeemed
  • Cost per transaction not per ticket rewards large orders

Pricing

£75 per unit per month

Service documents

G-Cloud 9

615876711348158

HySoft

Leo White

01228830002

leo.white@hysoft.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Windows, Mac OS, Linux OS
  • Current version of Chrome, Safari and IE Browsers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response within 2hrs for critical issues
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support No
Support levels Once setup support is self service through the user interface, backed by email support included within the price.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Self service on-boarding backed by email support
Service documentation Yes
Documentation formats Other
Other documentation formats In app
End-of-contract data extraction Booking and customer data can be exported via the user interface.
Data can be exported by request to our support channel
End-of-contract process User can cease use of the system at any time
User can request export of their data without additional cost

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 A
Accessibility testing None
API No
Customisation available Yes
Description of customisation Creation of tickets and ticket types
Branding of checkout pages
Custom terms

Scaling

Scaling
Independence of resources No

Analytics

Analytics
Service usage metrics Yes
Metrics types Report screens within the app
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Download options within the app
Data export formats CSV
Data import formats Other
Other data import formats Options within the app

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network Private Network

Availability and resilience

Availability and resilience
Guaranteed availability No formal SLA
Approach to resilience Available on request
Outage reporting Internal admin / email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Our system features role and permission based access allowing appropriate access to be granted to named individual logins
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Less than 1 month
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Any security issues are monitored / logged by team using server monitoring tools and any failures raised at weekly meeting with directors
Information security policies and processes Any security issues are monitored / logged by team using server monitoring tools and any failures raised at weekly meeting with directors

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Code review and performance review cycle integrated with weekly oversight meeting with company directors
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our team monitor channels for applicable patches relating to all technologies used. Patches will be scheduled and applied according to severity.
Protective monitoring type Undisclosed
Protective monitoring approach Review of server and system logs. Any concerns investigated and raised at weekly meeting with directors
Incident management type Undisclosed
Incident management approach As a small team any incidents receive hands on attention from all within our business including the directors. Service failures are logged and remedial action communicated via updated within the app or via email as appropriate.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £75 per unit per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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