OpenText Corporation

OpenText Core Share for UK G-Cloud

OpenText Core is a SaaS service which runs in the OpenText Cloud. Securely share, sync and collaborate on enterprise content from any device even when offline, receive contextual notifications and track activity via audit and version history. Administrators have complete control over enablement of users, security polices, authentication and integrations.

Features

  • Simple Secure collaboration with third parties eg partners or suppliers
  • Share, Sync and work on any device
  • Security for files in transit, at rest, in the cloud
  • Deep integration with Microsoft
  • Simple ad-hoc Workflow
  • Advanced Search options
  • Exportable Audit trail, to track what is shared internally/externally
  • Shared content can be pulled back at any time
  • Reporting dashboards allow administrators to manage system activity
  • Highly secure data centres in the UK and EEA

Benefits

  • Full permission control of content
  • Deploys instantly with high scalability in the cloud
  • UK and EEA hosting services
  • Predictable operating cost, lower TCO
  • Improves user productivity
  • Streamline business processes with workflow
  • Extends reach of existing ECM environment including ContentSuite and Documentum
  • Highly secure
  • Administrators can remotely wipe local content on mobile devices
  • Eliminate rogue file sharing applications

Pricing

£102 per person per year

Service documents

Framework

G-Cloud 11

Service ID

6 1 5 0 1 0 8 5 1 6 4 7 8 8 6

Contact

OpenText Corporation

Gideon Jones

01189848000

gjones@opentext.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Prior to agreeing contract, buyers should contact OpenText to confirm terms, solution and scope.
System requirements
Not applicable. The service is provided using OpenText Cloud infrastructure.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support levels for Priority 1 (Critical) calls will remain the same (24x7).
For all other priority calls - standard hours are 8am - 5pm Monday - Friday.

The Response Time commitments vary by the classification of the request, as per the list below:

• 1 hour Service request classified as Critical
• 2 hours Service request classified as Serious
• 4 hours Service request classified as Normal.

Additionally for the OpenText Core solution - any customers that have an active OpenText Customer Support contract can leverage that support contract to open a OpenText Core support request.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
No
Support levels
Support issues are raised either via email or on the Core Support Forum.
Support available to third parties
No

Onboarding and offboarding

Getting started
The solution is designed to be intuitive. Online context sensitive help is provided. Any additional requirement for Training would need to be agreed with OpenText at an extra cost prior to contract.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The OpenText Core Terms and Conditions outlines the description of services provided, including any data return or data destruction obligations.

Any User Content stored on your Account that has been backed-up by us will be held for 90 days before being automatically deleted. We strongly recommend that you download and save your User Content onto an alternative storage medium before cancelling your Account and Subscription. If you would like to recover any User Content that may be held within these 90 days, please contact us at: otcoresupport@opentext.com.
End-of-contract process
At the end of the contract, customers are given a 90 day period during which they are able to extract their own data.

Further details are provided in our terms and conditions documentation.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Interfaces are optimised for the client device accordingly.
Service interface
Yes
Description of service interface
Browser interface.
Accessibility standards
None or don’t know
Description of accessibility
Via browser interface.
Accessibility testing
None.
API
Yes
What users can and can't do using the API
The API is not designed for End Users. Any interaction with the API would need to be agreed and designed and/or approved by OpenText Professional Services.
Additionally should a Sandbox / Test environment be required for our API, this can be arranged at an additional cost.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
OpenText Core is a SaaS application designed to support multi tenancy and is dynamically scaled automatically according to demands being placed upon it.

Analytics

Service usage metrics
Yes
Metrics types
Both Users and Administrators are provided with a dashboard view which delivers data on service usage.

Adminstrators can see the overall storage utilisation for their environment as well as breakdowns of file types, usage per user as well as view who has been invited to collaborate securely within Core.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
All data at rest is encrypted with AES256. Files are stored in distributed data centers with unique encryption keys for each client. Our encryption solution leverages Hardware Security Modules (HSMs) with tamper-proof backups that allow for physically secure file storage and data loss prevention.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Customers can utilise the app download features to download data.
Data export formats
Other
Other data export formats
Dependent on source format.
Data import formats
Other
Other data import formats
  • This is dependent on source format.
  • Almost any digital format is supported.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
OpenText Core availability is typically above 99.5%.
Approach to resilience
All OpenText datacenters are TIA942 Tier 3+ compliant. We also provide disaster recovery datacenters within the EEA.
Outage reporting
Email alerts are used - authorized points of contact (“POCs”) will be notified as soon as possible or within 24 hours.

For Planned Outages customers are notified in advance via a post on the Core site and via a direct email to POCs.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Our Cloud Services User Access Management policy restricts user access based on least privileged access guidelines. Workforce members are only granted rights to access assets needed to fulfil the job functions. Validation is enforced through a full life cycle for identity access management process, and a bi-monthly validation of all access privileges per policy.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Schellman
ISO/IEC 27001 accreditation date
09/07/2018
What the ISO/IEC 27001 doesn’t cover
None. This certification process is renewed each year.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SSAE-18 SOC1 Type II
SSAE-18 SOC2 Type II
SSAE-18 SOC3
Information security policies and processes
OpenText has a Global Information Security Policy based on ISO 27001:2013. The details of this policy are confidential. If required, OpenText will be prepared to discuss this policy and details of how these policies are followed on a one to one basis with our customers subject to an agreed NDA.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
OpenText follows a fully mature ITIL Change Management process. More details are available upon request.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Monthly industry standard vulnerability scanning. Annual external vulnerability scans. Results are collected, prioritized, and assigned to owners using the Common Vulnerability Scoring System.

Unified Threat Management system has updated real-time Anti-Virus and Intrusion Prevention services. Security intelligence feeds from industry leading & government organizations such as CCIRC in Canada or US-CERT in the United States.

All critical vulnerabilities via a vendor patch, remediation asap but not later than 30 days of identification and release of appropriate system/application patch.

All required system upgrades or patches, remediation within 90 days of their identification and the release of an appropriate system/application patch.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
This is covered by the OpenText Information Security Incident Management policy described within section 16 of the GISP. Due to sensitivity of security issues, the GISP and ancillary documents are considered OpenText Confidential. This can be discussed one to one with a prospective customer under a mutually signed NDA.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
This is covered by the OpenText Information Security Incident Management policy described within section 16 of the GISP. Due to sensitivity of security issues, the GISP and ancillary documents are considered OpenText Confidential. This can be discussed one to one with a prospective customer under a mutually signed NDA.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£102 per person per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Open Text Core has a free Personal User Licence option - for securely storing and sharing your files and collaborating with friends and family. It offers the following:
1 User licence
2 GB Total Storage
250 MB Max File Size
Mobile Access
Desktop Sync
Advanced File Versions
Two-Factor Authentication
Link to free trial
https://core.opentext.eu/users/#/signup

Service documents

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