ITConsilium Limited

Cloud Permit To Work Manager System

Our industry leading software provides clients with the means of a safe working environment and compliance with best practice.
It offers a fully secure, traceable electronic solution which consolidates management over a spectrum of operations, including facilities, estate management, engineering, maintenance operations and health and safety.

Features

  • Compliant with all current industry standards including OHSAS18001 and ISO9001.
  • Offers a fully secure, traceable electronic solution
  • Capable of use globally across multiple sites
  • Fully customisable - can be tailored to meet specific requirements
  • Allows complete integration with existing systems

Benefits

  • Allows you to keep your customers, visitors and employees safe
  • Allows businesses to consolidate management over a spectrum of operations
  • Can handle hundreds of thousands of employees
  • Keeps all workplace hazards identified by location

Pricing

£375 to £1200 per person per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 1 4 9 9 6 7 3 6 2 8 6 4 5 2

Contact

ITConsilium Limited

Linden Davis

0207 377 6115

sales@itconsilium.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints None.
System requirements
  • O/S Windows 7 and upwards
  • Citrix Receiver

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependent upon level of enquiry but normally within two hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels ITConsilium will enter into a Service Level Agreement SLA with the client.
If an error causes the eWRS Software to be wholly inoperative, or severely impaired ITConsilium will within one business day assign at least one qualified technician to dedicate full time within normal business hours to provide a correction or procedural workaround sufficient to reduce or eliminate the effect of the error.

If an error causes the software to fail to function so that one or more material functions are severely impaired but the eWRS Software is still operational with respect to other functions, we will, within ten business days provide an error correction sufficient to alleviate any material adverse effect of the error on the operation of the software.

These would be included within our standard offering at no additional cost.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Usually onsite training according to the client's requirements.
Service documentation No
End-of-contract data extraction Upon request made before or within sixty (60) days after the effective date of termination, ITConsilium will make available to Customer for a complete and secure (i.e. encrypted and appropriated authenticated) download file of Customer Data in PDF format including all recorded data schema and transformation definitions and/or delimited text files with documented, basic schema definitions along with attachments in Excel format. ITConsilium will be available throughout this period to answer questions about the data schema and other elements required to fully understand and utilize Customer's data files. After such sixty (60) day period, ITConsilium and its hosted service provider shall have no obligation to maintain or provide any Customer Data and shall thereafter, unless legally prohibited, delete in such a manner as prevents recovery through normal/laboratory means, all Customer Data in its systems or otherwise in its possession or under its control.
End-of-contract process Implementation, configuration, training, on-going support & maintenance (including software upgrades) is included in the annual cost. Any software customisation to the provided solution will incur additional costs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile edition is limited to the status of works and approving works requests. All administration activities is only accessible using the desktop service.
Service interface No
API No
Customisation available Yes
Description of customisation The software is designed to fully integrate within the client's existing system. ITConsilium would customise to the client's specifications at the point of installation.

Scaling

Scaling
Independence of resources QoS policies ensured that there is guaranteed resources

Analytics

Analytics
Service usage metrics Yes
Metrics types Management reports provide details of all work activities. Reports include no conformity as well as contractor safety inductions
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach ITConsilium will support customers to export data as required.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Availability is based on the total number of operating hours of a given calendar month and excludes planned and emergency maintenance. Service credits of up to 10% of the standard monthly support fee are payable for any month where the availability SLA is not met.
Approach to resilience UKFast is our Partner in providing PAAS and Support Services.
UKFast owns and operates a 5.52MW tier 3 1,000 rack data centre estate. This contains multiple physically separate buildings, connected by dedicated fibre. High voltage power connections are provided from separate primary sub-stations. All mission-critical services including Standby Generation, Cooling systems and UPS (uninterruptible power system) are provided at N+1 or greater across the whole facility. The complex has a power density of over 6KW per square foot, providing diverse A & B power to each data rack, and all eCloud service platforms are supported from quadruple power feeds. The data centre complex is supported by 9MW of standby generation with over 100,000 litres of fuel storage and eight hour fuel supply SLA. All critical services are supported by 4.6MW of UPS power and 4.9MW of data centre cooling. The public sector hosting suite has fully resilient networking, switches, carrier-redundant leased lines, power and backup generators, all separated from the rest of the UKFast network and data centre complex.
Outage reporting A public status page is available on the UKFast website, which shows live status of our core network and infrastructure along with details of any incidents. Customer notifications are managed via our ticketing system accessible via MyUKFast.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels All personnel is vetted and the environments is strictly restricted to authorised users only. All access rights is tightly controlled .System only management users ensure individual personnel have access to only the resources they need in order to carry out their specific tasks and responsibilities. Logical and physical separation of access rights is provided, and all management interfaces are restricted to internal privileged networks and are not accessible to the internet or external networks.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 10/12/2019
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes An ISO27001-compliant information security management system is operational.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Our in-house change log process tracks all lifetime changes to the software. Requests are approved by senior-level sign off before proceeding. Depending on the type of change status, further examination is carried out during the UAT phase to prevent any potential security impact to the software.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability scan run once per month and critical vulnerabilities patched within 30 days. Additional vulnerability scan run after any significant change implementation.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Internally designed and developed threat monitoring system is run on all infrastructure.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Please request a copy of ITConsilium Incident Management Policy v1.0 August 2018

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £375 to £1200 per person per year
Discount for educational organisations Yes
Free trial available No

Service documents

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