Care Banking

Brokerage / market management solution : Module 1

Software supporting individualised care, enabled by CareBankings modular systems approach.
A total market management solution for individualised care in health or social care settings. Typically used by brokerage functions within commissioning, or commissioning support organisations
Supporting Social Care Placements,Invoicing, Directory of Services, procurement, Bills, claims, CHC, residential placements, Domiciliary Care


  • Market Management
  • Structured and efficient invoicing and purchasing


  • The product enables supplier markets to be managed effectively
  • Purchases, contracts and correspondence are captured in one location
  • Online invoice validation
  • Reduction in transactional staffing levels


£1.79 per person per month

Service documents

G-Cloud 11


Care Banking


0203 633 1766

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Existing clinical or assessment systems, invoicing, contracting and payment systems.
Cloud deployment model Public cloud
Service constraints Support is not provided for early versions of internet browsers. Please contact us for more details
System requirements
  • No specific system requirements
  • Recent browsers are required for secure operation.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24 hours
no responses at weekends
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels Bug resolution is included in the costs.

We utilise account managers.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training is provided.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction An export from the database is provided on request.
End-of-contract process A single extract from the database is included in the costs. Any additional work will be billed to the customer.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Only screen formatting is different.
Service interface No
What users can and can't do using the API The API is for transferring clinical data between systems
API documentation No
API sandbox or test environment No
Customisation available No


Independence of resources The architecture ensure scaling does not cause performance issues for users. More information can be made available to potential users if required.


Service usage metrics Yes
Metrics types User tracking, expenditure, customers can also request specific usage metrics at the time of ordering.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Csv file
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The defined Service level is 90 % during core hours, core hours are considered to be 9 to 5 weekdays. Service maintenance and system updates are scheduled outside of core hours. Any planned downtime (i.e. for maintenance) will be conducted outside of core service hours and the service must be provided with a minimum of 48 hours’ notice.
Where system maintenance is urgently required, the policy is to switch to the backup facility, users will be provided with as much information as possible should this occur.
Approach to resilience Available on request
Outage reporting Email alerts are reported to all registered users

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
Access restrictions in management interfaces and support channels The design of the My Care Bank solution ensures that the systems and software supplied enable personal information to be handled legally, securely, efficiently and effectively in order to deliver the best possible care. The system components used singularly or in combination, meet or exceed the current minimum requirements.

Privacy and data protection has been built into the system architecture from the start, the underlying design relies on three databases; two cloud based and an independent local database application, accessed through a role based protocol.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards We comply with the NHS standards for the Information Governance toolkit.
Information security policies and processes All information security is monitored by a information governance steering group.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We run automated test routines on all releases in a reproduction environment, before undertaking limited user testing.
A formal group approves all updates and monitors bug fixes on live sites.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Automated monitoring systems track threats and inform the head of security and the deputy head of security.
Patches can be deployed immediately if required.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Automated systems track all users and alert system security of any inappropriate or suspicious activity.
Pre-release testing identifies areas of weakness that are addressed in the preproduction environment.
Incident management type Supplier-defined controls
Incident management approach All incidents are reported to the information governance steering group,this group maintains and updates the policies for managing all incidents.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1.79 per person per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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