Amazon Web Services EMEA Sarl, UK Branch

AWS Support - Developer

Individual developers exploring the potential of AWS, looking for access to technical support resources to help quickly and effectively get started.

Features

  • Health status and Notifications - Access to Personal Health Dashboard
  • Business hours access to Cloud Support Associates via email
  • Who Can Open Cases - One primary contact/Unlimited cases
  • Architecture Support: General guidance

Benefits

  • Easy access to guidance and technical support
  • Way to explore how to quickly put AWS to work
  • Use AWS for non-production workloads or applications

Pricing

£24.65 a unit a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aws-gcloud@amazon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 1 3 7 7 4 1 9 1 3 2 8 1 6 7

Contact

Amazon Web Services EMEA Sarl, UK Branch Chris Hayman
Telephone: +44 (0) 7825112477
Email: aws-gcloud@amazon.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Architecture Support: General guidance
Setup or migration service is for specific cloud services
Yes
List of supported services
All AWS Services

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
AWS Support Offering

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
Case Severity/Response Times -
General guidance: < 24 business hours
System impaired: < 12 business hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Support levels
Business hours** email access to Support Engineers

Unlimited cases / 1 primary contact

General guidance:
< 24 business hours

System impaired:
< 12 business hours

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Pricing

Price
£24.65 a unit a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aws-gcloud@amazon.com. Tell them what format you need. It will help if you say what assistive technology you use.