Amazon Web Services EMEA Sarl, UK Branch

AWS Support - Developer

Individual developers exploring the potential of AWS, looking for access to technical support resources to help quickly and effectively get started.

Features

• Health status and Notifications - Access to Personal Health Dashboard
• Business hours access to Cloud Support Associates via email
• Who Can Open Cases - One primary contact/Unlimited cases
• Architecture Support: General guidance

Benefits

• Easy access to guidance and technical support
• Way to explore how to quickly put AWS to work
• Use AWS for non-production workloads or applications

£24.65 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aws-gcloud@amazon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

613774191328167

Contact

Chris Hayman
+44 (0) 7825112477
aws-gcloud@amazon.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Architecture Support: General guidance
• Setup or migration service is for specific cloud services: Yes
• List of supported services: All AWS Services

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: AWS Support Offering

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Case Severity/Response Times -; General guidance: < 24 business hours; System impaired: < 12 business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Support levels: Business hours** email access to Support Engineers; ; Unlimited cases / 1 primary contact; ; General guidance:; < 24 business hours; ; System impaired:; < 12 business hours

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Pricing

• Price: £24.65 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aws-gcloud@amazon.com. Tell them what format you need. It will help if you say what assistive technology you use.