Amazon Web Services EMEA Sarl, UK Branch
AWS Support - Developer
Individual developers exploring the potential of AWS, looking for access to technical support resources to help quickly and effectively get started.
Features
- Health status and Notifications - Access to Personal Health Dashboard
- Business hours access to Cloud Support Associates via email
- Who Can Open Cases - One primary contact/Unlimited cases
- Architecture Support: General guidance
Benefits
- Easy access to guidance and technical support
- Way to explore how to quickly put AWS to work
- Use AWS for non-production workloads or applications
Pricing
£24.65 a unit a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aws-gcloud@amazon.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
6 1 3 7 7 4 1 9 1 3 2 8 1 6 7
Contact
Amazon Web Services EMEA Sarl, UK Branch
Chris Hayman
Telephone: +44 (0) 7825112477
Email: aws-gcloud@amazon.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Architecture Support: General guidance
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- All AWS Services
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- AWS Support Offering
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Case Severity/Response Times -
General guidance: < 24 business hours
System impaired: < 12 business hours - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- No
- Web chat support
- No
- Support levels
-
Business hours** email access to Support Engineers
Unlimited cases / 1 primary contact
General guidance:
< 24 business hours
System impaired:
< 12 business hours
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Pricing
- Price
- £24.65 a unit a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aws-gcloud@amazon.com.
Tell them what format you need. It will help if you say what assistive technology you use.