Kimcell

X-Net - Procurement, Project, and Programme Management

The practice is focussed around local/Central Government. We are able to demonstrate extensive experience in procurement of large IS/IT systems for public sector, Private sector partnerships from procurement to delivery; running and advising of project and programme management, supplier engagement and commercial negotiation, and the exploitation and development of internet/intranet/cloud..

Features

  • Procurement of large IS/IT systems for public sector.
  • Private sector partnerships from procurement through to delivery.
  • Running and advising project and programme management.
  • Contract management.
  • Development of business cases.
  • Supplier engagement and commercial negotiation.
  • Exploitation and development of internet/intranet/cloud technologies.
  • Inter-working between departmental bodies.

Benefits

  • Security: > 50 man-years experience covering 24 stages of PPM.
  • Wisdom: in-depth awareness of the issues in outsourcing government IS/IT
  • Accountability/Responsibility: Budget and delivery for > £100m of expenditure.

Pricing

£450 to £1,600 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.bateman@datacenta.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 1 3 1 1 7 5 1 9 5 2 4 2 1 0

Contact

Kimcell Paul Bateman
Telephone: 01202 755375
Email: paul.bateman@datacenta.net

Planning

Planning service
Yes
How the planning service works
After initial contact, an order will be raised, fully detailing the service that will be provided. Upon agreement to the order the service will be provisioned. Thereafter, our experts generally deliver in line with the principles and processes identified in the PRINCE 2 methodology, incorporating SCRUM development concepts where project demands dictate..
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Every project environment is different. It is not therefore easy to describe in the abstract exactly how a migration project will be initiated and evolve. However, it is highly probable that, whatever the project circumstances, the migration will be delivered in line with the principles and processes identified in the PRINCE 2 methodology, incorporating SCRUM concepts where the project requires development activity,
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
The service is completely buyer-situation-dependent. Each assignment will be different in terms of both the nature and volume of support required, within the range of platform expertise enjoyed by X-Net.

Service scope

Service constraints
Support is delivered only from our Bournemouth offices, via the Internet or dedicated communications channels, but with full service desk -type ticketing and administration support.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Datacenta's preferred contact method is telephone, in which case one might say that response is immediate. Emailed communications to support@datacenta.net, or Instant Message, are opened by an engineer within 15 minutes of arrival. A ticket is opened in our Service/Customer Management system, an automated notification of ticket number is emailed back to the originator and "the clock starts ticking", speaking to our principal service target of Resolution time, based upon the Severity level of the matter. Severity level criteria are pre-defined. This process applies identically 24 hours a day, 7 days a week.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Nature and availability of Web Chat is by individual agreement with customer, although iMessage and Slack are commonly employed. All standard features of products are available.
Web chat accessibility testing
Facilities to resize text and modify colour schemes are in use.
Support levels
All customers receive the same level of support. This support is based on the principle that your communication will be dealt with by an Engineer, not a Call Centre Agent (we don’t have them). Support is included in the service fee.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£450 to £1,600 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.bateman@datacenta.net. Tell them what format you need. It will help if you say what assistive technology you use.