Epiq Systems Ltd

eGovern

eGovern is a cloud-based data classification solution for server file shares. It takes the burden of classification off end users, but provides them with the transparency and reporting they need to understand the assigned classification and associated retention period, with a simple, defensible way of requesting a retention period extension.

Features

  • Data analysis and classification
  • Defensible deletion
  • Automation of retention actions
  • Microsoft Azure Information Protection (AIP) connection
  • Real-time reporting
  • Record Management
  • Analyse on-premise file shares
  • Web user interface

Benefits

  • Continuous data classification
  • Automate defensible deletion of ROT (redundant, obsolete, trivial)
  • Use AIP labels to classify file share data
  • Clean house before large data migration
  • Enforce retention policies

Pricing

£2,000 a terabyte

Service documents

Framework

G-Cloud 12

Service ID

6 1 2 5 2 8 4 4 1 9 9 0 8 6 7

Contact

Epiq Systems Ltd Sandeep Patel
Telephone: 020 7367 9173
Email: contracts@epiqglobal.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Azure Information Protection
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
For an onsite deployment, buyer is responsible for cost of infrastructure required to run the tool.
System requirements
  • Windows server 2016 64 bit X3
  • Intel Xeon 2GHz 12 CPU core processor X 3
  • Net 4.6 X3
  • MS SWL Server 2016 Standard edition 64 bit
  • Azure storage (cloud deployment)

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to questions within 30 minutes during standard business hours. After business hours and on weekends/holidays, there is a phone support line available 24 hours, 7 days a week.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Each client is supported by an account manager, as well as a project team who act as a first point of contact. The project support team will engage technical support and other resources as required, as they are best placed to analyse issues raised by clients, as well as having a capability to troubleshoot and resolve many day-to-day issues. The project support team is also assisted by a technical support desk, who are able to address general functionality questions.
Technical support is included within the application licensing and is not separately charged. If on-site attendance is required, professional services and travel costs may be charged.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training is provided throughout the engagement.
Service documentation
No
End-of-contract data extraction
The data is stored on the purchaser's servers and therefore owned, governed and accessible at all times, including once the contract ends.
End-of-contract process
Epiq will deactivate the license of the tool if installed on premise.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Customers are able to customise the classifications and searches being run within the tool. These changes are made via our Professional Services team on behalf of the customer.

Scaling

Independence of resources
Epiq has a 24/7 Support available to all clients who require assistance with service.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
EGovern is installed on premise within the client's environment so controls are encrypted based on preference.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data is not exported out of eGovern. Certain and specific reporting is available to be exported out of the tool
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
  • CSV
  • Other
Other data import formats
Excel

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
EGovern is installed on premise within the purchaser's environment so no data is transferred.
Data protection within supplier network
Other
Other protection within supplier network
EGovern is installed on-premise within the purchaser's environment so no data is transferred.

Availability and resilience

Guaranteed availability
We train staff to answer phones within three rings, acknowledge emails within one hour and escalate all unusual queries to their manager. We maintain a formal policy for handling queries and all personnel are trained in our escalation process. Specific service level agreements for availability are agreed with clients on a case-by-case basis.
Approach to resilience
EGovern is installed on premise within the purchaser's environment. Epiq can assist in providing best practice in backing up elastic search and SQL logs.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
Active Directory authentication
Access restrictions in management interfaces and support channels
Users have to be assigned roles from within the software by an Administrator.
Access restriction testing frequency
Never
Management access authentication
  • Username or password
  • Other
Description of management access authentication
Active Directory authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
EGovern is installed on premise within the purchaser's environment.
Information security policies and processes
EGovern is installed on premise within the purchaser's environment.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All code is tracked and managed in Microsoft's Team Foundation server.
Vulnerability management type
Undisclosed
Vulnerability management approach
We deploy patches on an as needed basis. eGovern is installed on premise within the purchaser's environment so the vulnerability of the server is based on the management process of the purchaser.
Protective monitoring type
Undisclosed
Protective monitoring approach
EGovern is installed on premise within the purchaser's environment so the vulnerability of the server is based on the management process of the purchaser.
Incident management type
Undisclosed
Incident management approach
EGovern is installed on premise within the purchaser's environment so the vulnerability of the server is based on the management process of the purchaser.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2,000 a terabyte
Discount for educational organisations
No
Free trial available
No

Service documents