Our Mobile Health

Assessed Digital Health Apps and Services Portal

Access to a database of high quality health and care apps/digital services assessed against the latest guidelines and regulations, and peer reviewed by relevant experts; so that you can confidently recommend, deploy and socially prescribe, relevant digital solutions to your community of patients, staff or public.

Features

  • The assessment is aligned to UK and EU requirements
  • The services on the database are regularly reviewed
  • Portal can be tailored and co-branded for client as required
  • Simple to use, easy to scale
  • Store can include apps, digital services and wearables

Benefits

  • Easily find and distinguish quality healthcare and medical apps
  • Avoids need to conduct own app reviews and due diligence
  • Raise digital literacy by involving own community in assessment
  • Provide co-branded database of relevant assessed apps
  • Minimise risk with white list of suitable services
  • Keep up to date with latest innovation and health-app developments
  • Assessment includes expert review

Pricing

£950 per unit per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

612147980032529

Our Mobile Health

Julie Bretland

07799 133 598

julie.bretland@ourmobilehealth.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints N/A
System requirements Internet Access required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond within 2 working days.
Normal Working Week: Monday to Friday,
excluding Bank Holidays and between Christmas and New Year
Normal Working Day: 09.00-17.00 - 7.5 hours excluding travel and lunch
Office Hours 09.00-17.00 Monday –Friday
excluding Bank Holidays and between Christmas and New Year.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Our standard support is 2 working days response time within the following times, included in the service cost.
Normal Working Week: Monday to Friday,
excluding Bank Holidays and between Christmas and New Year
Normal Working Day: 09.00-17.00 - 7.5 hours excluding travel and lunch
Office Hours 09.00-17.00 Monday –Friday
excluding Bank Holidays and between Christmas and New Year
Alternative levels of support including onsite support can be organised by special arrangement.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide user documentation online as well as training over the phone or by video call.
Onsite training and workshops can be provided by arrangement.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction This service provides access to the portal. When the contract ends, the list of users can be extracted from the system and sent to you on request.
End-of-contract process There are no additional costs at the end of a contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service N/A
Accessibility standards WCAG 2.0 A
Accessibility testing N/A
API Yes
What users can and can't do using the API An API (REST, JSON) is available to enable the customer to present the apps and the results to their users within their own systems. The following endpoints are available:
• Authenticate: identifies the user and defines the scope of apps included
• Get Portfolios: returns a list of portfolios and their unique identifiers
• Get Apps: returns a list of all (or updated) Apps and their unique identifiers
• Get App: returns full details of a single App based on identifier
A sequence of calls to these endpoints will allow access to details either of all Apps or just those that have been updated since their last request (i.e. app records updated since the last call to the Get Apps endpoint for that authenticated user and portfolio).
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation The service can be customised through co-branding the portal. In addition the service can be customised through the choice or naming of categories of assessed apps as well by adding criteria important to you or your project to the assessment process.

Scaling

Scaling
Independence of resources We manage the scaling by anticipating demand

Analytics

Analytics
Service usage metrics Yes
Metrics types A monthly report of:
number of apps/ services available in your service
number of registered users
number of downloads
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach On request to our administrators by phone or email.
Data export formats CSV
Data import formats Other
Other data import formats By request to our administrators by phone or mail

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The Service is available 24*7 and is hosted by Microsoft Azure which offers 99.9% availability.
Approach to resilience Our service resilience is based on Microsoft Azure
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is through defined registration and authenticated by database
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach We are in the process of working towards ISO/IEC 27001
Information security policies and processes Our platform is built on Microsoft Azure.
The Head of Development and CEO discuss security standards and requirements at the monthly meeting and adhoc as necessary to cater for changes.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are detailed in our change management process. Major new releases are detailed in a product specification.
Changes are reviewed against latest standards
Vulnerability management type Supplier-defined controls
Vulnerability management approach The Head of Development receives regular notifications regarding potential threats and these are reviewed in management meetings and actioned appropriately.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Potential compromises are identified through ongoing monitoring of the platform. We assess the situation and respond according to defined processes.
Incident management type Supplier-defined controls
Incident management approach Users can alert OMH to incidents via email or phone. Incidents are logged and dealt with by the relevant team as necessary. Escalation process is in place.
Incident reports are available on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £950 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A trial may be available on request

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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