Excelicare Population Health Management
Excelicare Population Health Management system has integrated patient/person engagement tools. It connects the healthcare environment across Health, Social Care and partners and enables care coordination by ensuring that the right information is available at the right time to the right person as part of a personalised Care Pathway.
Features
- Offline working is supported with automatic updates in network areas.
- It is based on high semantic capabilities to integrate systems.
- Smart functions include a rules engine, alerts, analytics, decision support.
- Automatic classification/grouping of records and collation into harmonised lists.
- HTML5 compliant, the web screens are multi browser compliant.
- Controlled, integrated and secure read/write access to information.
- The core technology is Microsoft SQL server and .NET.
Benefits
- Assisting the delivery of Personalised Closed Loop Case Management.
- Delivering Population Health Management with integrated patient engagement tools.
- Construction of a dynamic individual health record from disparate sources.
- Analysis of patient information and generation of appropriate relevant alerts.
- Availability of dashboards to monitor key metrics and raise alerts.
- Risk Stratification capabilities to drive personalised care interventions.
- Helping organisations improve care efficiencies whilst reducing per capita costs.
- Ability to dynamically combine information and present it simply.
- Connecting healthcare information to deliver meaningful, integrated patient information.
- Allowing a 3D Vision of the person to aid personalisation.
Pricing
£210,500 an instance a year
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
6 1 2 1 1 8 3 6 2 4 5 6 6 1 2
Contact
AxSys Technology Limited
Michelle Condron
Telephone: 0141 840 5924
Email: michelle.condron@excelicare.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- N/A
- System requirements
-
- Microsoft OS - Windows 8.1 and 10
- Microsoft SQL Server 2016
- Microsoft IIS
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Acknowledgement time is within 20 minutes of email being received.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- Please see the support levels offered in Excelicare Population Health Management service document attached.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We engage with clients to determine their needs and requirements through a series of meetings which can be face to face or remote. In support of this we provide training and documentation.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Data is extracted via our reporting instance for which we provide a full data model.
- End-of-contract process
- At the end of the contract hosting will be discounted, the application will become unavailable but the reporting instance will remain available.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- There is no difference between desktop and mobile as the services provided is browser based.
- Service interface
- Yes
- Description of service interface
- Acknowledgement time is within 20 minutes of email being received.
- Accessibility standards
- None or don’t know
- Description of accessibility
- N/A
- Accessibility testing
- N/A
- API
- Yes
- What users can and can't do using the API
- The API allows for search, view, insert, update, delete of data within the application.
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Customisation is provided through our proprietary Toolkit which accommodates data entry facility, integration facility, and analytics
Scaling
- Independence of resources
- The service is deployed via a set of load balanced webservers. Demand on the service is monitored and hardware provided can be increase as load grows.
Analytics
- Service usage metrics
- Yes
- Metrics types
- We provide service reviews, as a defined period agreed with the client. We also provide a client site for them to use to monitor support tickets and provide them with documentation.
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Data can be exported via all means supported by Microsoft SQL Server.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XML
- Fixed Field Length
- JSON
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- HL7 v2
- XML
- JSON
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Dependent on client need, up to 99.999%
- Approach to resilience
- We operate a clustered solution on the database servers with co located servers based on clients needs.
- Outage reporting
- We do this via broadcast emails and SMS.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- All user accounts have RBAC security model applied.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- CQS
- ISO/IEC 27001 accreditation date
- 09/10/2015
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
ISO9001:2015
IGSOC
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Our 3rd party host is N3 and HSCN approved and provide this process.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Our 3rd party host is N3 and HSCN approved and provide this process.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Our 3rd party host is N3 and HSCN approved and provide this process.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Our 3rd party host is N3 and HSCN approved and provide this process.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- NHS Network (N3)
- Scottish Wide Area Network (SWAN)
- Health and Social Care Network (HSCN)
Pricing
- Price
- £210,500 an instance a year
- Discount for educational organisations
- No
- Free trial available
- No