VIRTUAL FIRST LTD

Cisco Webex - Video Conferencing Solution

The Webex Interactive Collaboration Suite, helps speed up vital projects, and solve remote working challenges. It’s got all the team, and external collaboration tools needed, to keep business flowing seamlessly. As a fully integrated Video Conferencing platform, your team can start Instant meetings globally.

Features

  • Web conferencing and video conferencing platform with two-way video
  • Content sharing, multimedia file sharing and presentation content
  • Cloud-hosted business phone solution with HD audio
  • User management and vital analytics through User Administration Portal
  • Toll, toll-free, VoIP, Toll Audio, Dial-in and dial back
  • Instant meetings with one-click feature and integrated tools
  • Interactive presentations with audience chat and recording tools
  • Committed to enterprise security, regulatory compliance, and individual privacy
  • Global interactive Webinars and tailored training services
  • Access to online training tools, and knowledge tests

Benefits

  • An all-in-one collaboration solution - Messaging, Meeting, Calling
  • Built using Cisco’s experience in networking expertise and communications experience
  • Access online meetings via a mobile device
  • Secure meetings with Encrypted HD Audio and Encrypted Video.
  • Existing work stream integration to enable seamless collaborative working
  • An OpEx purchasing model, ensures software licence costs are predictable.
  • Single Invoice billing model, to reduce process costs
  • User IT administration portal to manage SSO
  • Software connects to meeting room SIP Video systems
  • Applications are encrypted using TLS 1.2 protocol and ciphers

Pricing

£9.75 to £45 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@virtualfirst.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 1 1 8 3 5 9 5 3 6 8 3 8 3 5

Contact

VIRTUAL FIRST LTD Cloud Collaboration Sales Team
Telephone: 02034323136
Email: info@virtualfirst.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
Please refer to the following links:

https://help.webex.com/en-us/ngto25cb/Known-Issues-and-Limitations-for-Cisco-Webex-Meetings

https://help.webex.com/en-us/bsmvpdb/Cisco-Webex-Teams-Known-Issues

https://help.webex.com/en-us/ny3ch3m/Known-Issues-for-Cisco-Webex-Teams-Meetings
System requirements
https://help.webex.com/en-us/nki3xrq/Webex-Meetings-Suite-System-Requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Questions can be asked through the live web chat function
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Compliant, a selected group of individuals tested the functionality and provided feedback for improvements.
Onsite support
Yes, at extra cost
Support levels
CloudTalk's Service-desk support will:

•Provide second and third-line support to the Customer in English and where possible in the Customer’s language
•Track and manage incidents raised by the Customer Service-desk or end-users
•Manage cases raised with Cisco support
•Manage cases with other CloudTalk vendors
Support available to third parties
No

Onboarding and offboarding

Getting started
- CloudTalk are a specialist Cisco Collaboration partner, so we are perfectly placed to help deliver the world’s no. 1 enterprise collaboration technology into your work environment.

- CloudTalk becomes your support and training partner. We help deliver a stringent customer on-boarding process to help accelerate user-adoption for a quicker ROI.

- Consultation, on-site training and engagement can help overcome the challenge of old-school company thought processes.

- Cisco Webex features readily accessible online help and knowledge base articles.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
End user data and company data is stored in-region at Cisco owned operation centers and co-location data centers. Additionally the data is stored in the UK.

Both CloudTalk Communications and Cisco are GDPR compliant.

Customer data is controlled under these principles including when customers' contracts ends and their subscription is terminated. Data is removed or extracted upon request in a suitable transferable format.
End-of-contract process
Cisco Webex is a subscription service. Should the customer elect not to continue their subscription by giving the stated written notice, CloudTalk will work with the customer to confirm a switch-off date, and any data or materials the customer can reasonably expect such as end-user reporting.

CloudTalk can provide exit assistance as reasonably required and have a sample reversibility/exit plan that can be reviewed upon request.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Webex is a multi device platform, Some benefits of using the screen sharing features on desktop / laptop, over using a mobile phone, will allow for a greater presentation experience due to screen size.

The core features work seamlessly across all devices, and provide an intuitive experience for the End-User
Service interface
Yes
Description of service interface
To better manage the collaboration portfolio, the Cisco WebEx Control Hub allows administrative users to access WebEx Meetings settings and reports in a single pane of glass.
Accessibility standards
None or don’t know
Description of accessibility
Cisco Webex can be accessed by Mobile, Tablet and desktop, via a downloadable application or using a compatible web browser.
Accessibility testing
Tested with a selected group of individuals
API
Yes
What users can and can't do using the API
Cisco Webex features a full suite of APIs, integrations, Bots, Widgets and Admin API's
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
- Add a Profile Picture
- Set Your Notifications
- Intelligent Camera Settings
- Test Your Audio
- Change Your Language
- Change Your Colour and Theme

Also available is a full range of integrations and bots, that can be added to the service:

In addition, API development is possible via open software SDK's so organisations can develop their own integrations and Bots.

Scaling

Independence of resources
Cisco Webex is hosted in the Cisco Collaboration Cloud. The Cisco Collaboration Cloud is a communications infrastructure purpose-built for real-time web communications. Data centres strategically placed near major Internet access points use dedicated, high-bandwidth fibre to route traffic around the globe.

The Cisco Collaboration Cloud is a highly reliable, available, and scalable platform built from the ground up to support live web communication and collaboration. It is designed to scale beyond peak, anticipated user load for continual, fault-tolerant service.

Analytics

Service usage metrics
Yes
Metrics types
Analytics in Cisco Webex Control Hub, gives administrators access to interactive data visualisations that show important information, such as usage and adoption trends. Explore data as it automatically adapts to parameters that you specify in real-time.

Historical reports are standard in Webex Control Hub. Most reports are available in daily, weekly, and monthly format. The amount of data you have access to depends on the type of customer you are. If you're a standard customer, you have access to 3 months of data. If you're a Pro Pack customer, you have access to 13 months of data.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Cisco Systems

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Cisco Webex Meetings CSV File Import and Export

The information in this article is for administrators who manage Webex sites through Cisco Webex Control Hub.

When you import a comma-separated values (CSV) file, you only need to import data for the accounts that you're updating. Note the following points:

All exports (report, user, contacts) use the Unicode tab-delimited text (UTF-16LE) format. All imports support the same Unicode tab-delimited text (UTF-16LE) format.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The WebEx Collaboration Cloud provides organizations with the Cisco advantages of persistent security, management, and integration. The strength of this hosted infrastructure stems from the multilayered security model, and offers uptime in excess of 99.5%
Approach to resilience
The high-performance WebEx Collaboration Cloud is based on carrier-class information-switching architecture, and is purpose-built for real-time services through data centers that are strategically placed near major Internet access points. Dedicated, high-bandwidth fiber routes traffic around the globe. The uniquely secure, extremely scalable WebEx Collaboration Cloud serves as a highly available infrastructure, unburdened by the physical limitations of on- premise server solutions.
Outage reporting
Cisco Webex has a public dashboard. In addition integrations and APIs are available to customers, and CloudTalk can sign customers up to email alerts when the service is suffering an outage.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
In Webex, data about users and usage is protected using a combination of privacy tools and features that includes obfuscated identity, granular administrator roles, enterprise and user choice, and transparency. Cisco Webex features multiple administrator roles to limit access.

While Cisco support administrators and engineers can access support logs and user information to help customers and CloudTalk troubleshoot, Cisco sales and customer success personnel have limited access associated with the sales administrator role.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are aligning our Security Standard s with ISO27001, and are currently working through the audit process of accreditation.
Information security policies and processes
ISO27001 based Standards

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The Cisco Secure Development Lifecycle (SDL) is a repeatable and measurable process designed to increase the resiliency and trustworthiness of our products.

- Uses industry-leading technology and practices
- Applies across multiple operating systems
- Adapts to Agile and Waterfall development methods
- Is part of Cisco Product Development Methodology (PDM) and ISO9000 compliance requirements
- Benefits customers who deploy high-quality products they can trust
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The Cisco Product Security Incident Response Team (PSIRT) is responsible for responding to Cisco product security incidents. The Cisco PSIRT is a dedicated, global team that manages the receipt, investigation, and public reporting of security vulnerability information that is related to Cisco products and networks. The on-call Cisco PSIRT works 24 hours a day with Cisco customers, independent security researchers, consultants, industry organizations, and other vendors to identify possible security issues with Cisco products and networks.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Cisco actively monitors security events to identify threats and respond to intrusion attempts. The threat activity is categorized and analyzed for patterns and trends. The incident response process involves routine follow-ups on all suspicious activity.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
During business hours, CloudTalk Service-desk in will work with the customer to expedite the incident, and resolve in a timely manner.

The CSM will remain the Customer’s main point of contact for all topics related to the service from a commercial and operational stand point. Typical CSM activities are:

•Health-check of the Service
•Reporting on the Service
•Service reviews including product roadmap reviews
•Managing quotes for additional services
•Supporting the Service Owner within the Customer’s organisation

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£9.75 to £45 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 - 60 days free trial of the Cisco Webex Suite.

30 days free trial of Cisco Video endpoints, depending on location.

Webex trials are highly customisable, and can include all features and functionality as required for your evaluation purposes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@virtualfirst.uk. Tell them what format you need. It will help if you say what assistive technology you use.