Felber Consulting Limited
Kimble PSA Cloud Implementation & Support
As part of the modernisation agenda Public Sector organisations continue to establish professional services teams to develop/spread best practice and deliver reforms. Felber Consulting's expertise in both implementing cloud-based PSA application Kimble and in Public Sector reform helps teams develop, manage and understand their services, and improve customer service delivery.
- Delivered by consultants with Professional & IT Services Management experience
- Typically accommodates three to four month implementation
- Typically delivered through a mix of face-to-face and teleconference facilities
- 'Best practice' vanilla system which works 'out-of-the-box'
- Approach focuses on configuration of components - no coding required
- Consultants have management experience in different PSO sectors and geographies
- Approach is based on end-to-end process: 'sales to journal posting'
- Consultants understand the challenges of Public Sector reform for PSOs
- Focus on your organisation's specific requirements with best practice pre-configuration
- Achieve the right balance between implementation and on-going customer service
- Promote and support working across organisational boundaries
- Easily integrate this implementation approach into wider transformation programme
- Achieve valuable input from client-facing staff with limited time opportunities
- Painlessly achieve the benefits of Kimble Professional Services Management