As part of the modernisation agenda Public Sector organisations continue to establish professional services teams to develop/spread best practice and deliver reforms. Felber Consulting's expertise in both implementing cloud-based PSA application Kimble and in Public Sector reform helps teams develop, manage and understand their services, and improve customer service delivery.
- Delivered by consultants with Professional & IT Services Management experience
- Typically accommodates three to four month implementation
- Typically delivered through a mix of face-to-face and teleconference facilities
- 'Best practice' vanilla system which works 'out-of-the-box'
- Approach focuses on configuration of components - no coding required
- Consultants have management experience in different PSO sectors and geographies
- Approach is based on end-to-end process: 'sales to journal posting'
- Consultants understand the challenges of Public Sector reform for PSOs
- Focus on your organisation's specific requirements with best practice pre-configuration
- Achieve the right balance between implementation and on-going customer service
- Promote and support working across organisational boundaries
- Easily integrate this implementation approach into wider transformation programme
- Achieve valuable input from client-facing staff with limited time opportunities
- Painlessly achieve the benefits of Kimble Professional Services Management
£1280 to £1280 per person per day
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Felber Consulting Limited
|How the planning service works||
We offer a variety of implementation approaches tailored to the circumstances and experience of your team. Certain activities are Core (depending on your overall scope and current systems). Other Optional activities can be undertaken by Felber Consulting, your team or jointly. We will work with you up front to design and plan the right implementation approach for your organisation.
We will then kick off your implementation process with the Discovery Phase which covers:
Initial assessment of organisation and process change needs
Familiarisation demo to key project personnel
Development of Test Strategy
Development of Training Strategy/Training Needs Analysis
Identification of change management requirements
Development of Data Migration Strategy
Interface requirements (if any)
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||Kimble Professional Services Automation (PSA)|
|Training service provided||Yes|
|How the training service works||
Training of system administrator and key users is a fundamental part of Felber Consulting's implementation approach - as we move through the different phases (Discovery, Configuration, Test, Deployment & Go-Live) with workshops for familiarisation and business scenario testing, as well as further user training in Test & Go-Live phases.
In general, we support a Train the Trainer approach, but we also provide useful collateral for the project team to create their own tailored training material.
|Training is tied to specific services||Yes|
|Services the training service works with||Kimble Professional Services Automation (PSA)|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||Felber Consulting supports buyers migrate to the cloud or between cloud services. The migration strategy is agreed in the Discovery Phase of implementation, the design integration/data migration process in the Configuration Phase and finally the trial migration of data & conference room pilot with migrated data happens in the Test Phase along with a full test of migrated data.|
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||Kimble Professional Services Automation (PSA)|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
We provide quality assurance testing. A nominated person (not involved with the engagement) goes through a schedule of tests to ensure everything is set up correctly and coherent with user requirements.
We support the buyer's testing throughout the implementation through a series of structured scenario tests. Initial session are 'happy day' scenarios that reflect day-to-day operations and then increasing introduce more challenging occurrences that provide more realistic aspects of the operation.
We provide templates and sample scenarios to provide quick start collateral and support.
|Ongoing support service||Yes|
|Types of service supported||Hosting or software provided by a third-party organisation|
|How the support service works||Felber Consulting provides support throughout the Kimble implementation period and then post Go Live we offer further support which can be extended as a specific post-implementation call-off agreement ... depending on an individual organisation's requirements.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||We respond to questions within half a business day. Support is generally not available over weekends unless exception agreed.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
Implementation consultants work on-site and via video calls (sharing desktop views).
We provide regular surgery sessions to rapidly resolve issues.
Typically it is less than half a business day to respond to implementation issues.
Support during implementation and immediately after Go-Live is planned for and is included in prices for Kimble implementation.
Additional support can be provided post Go-Live if required.
Support is a key component of our Kimble Operations as a Service (KOpsaaS) - See relevant service on Digital Marketplace.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Kimble Applications|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£1280 to £1280 per person per day|
|Discount for educational organisations||No|