Vysiion Ltd

iSeeU eMarketplace

The iSeeU eMarketplace provides an open, configurable platform whereby organisations can aggregate previously fragmented health/social care, equipment and voluntary sector resources making it easier for users to identify, personalise and pay using either a PHB, Direct Payment or a blend of PHB/Direct Payment and private funds.


  • Automate digital assessment outcomes with products/services
  • Price comparison on all approved products/services
  • Monitor and track spend via eMarketplace portal
  • Secure access for 3rd parties e.g. relatives, healthcare professionals
  • Support online, kiosk and in-store
  • Care brokerage feature to find and select CQC approved carers
  • WCAG 2.0 compliant, optimised for range of devices
  • Flexible payment options available (e.g. direct debit, subscription, PayPal)
  • Any size multi provider catalogue management


  • Simplify user experience from assessment, identification/paying for care products/services
  • Create a competitive eMarketplace to promote more choice/better value
  • Effectively use limited budget by ensuring correct purchase decisions
  • Easy access and ability to share your care/support plan
  • No vendor lock in
  • Omni-channel for a seamless user experience
  • Reduces time to find/recruit/pay for care assistants
  • Ensures solution is accessible for all
  • Customer chooses preferred payment method


£1500 per licence per month

Service documents

G-Cloud 9


Vysiion Ltd

Caroline Andrewes

01249 446500


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Assessments held in Social Care case management systems and finance systems can be extended via the platform and linked to equipment catalogues for example.
Cloud deployment model Private cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We endeavour to respond within the same working day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support ranges from break/fix support up to proactive maintenance and monitoring of the solution.
Vysiion will provide support for the solution based on the SFIA rate card. An account manager will be provided to support the customer in determining the level of support required.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A fully-functional User acceptance testing (UAT) site is made available. Train the trainer session.
Bulk upload of authenticated user accounts. Data load/migration/harvesting/direct feeds.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Custom Exports can be generated as per customer requirement. Most data can be exported by the user to Excel.
End-of-contract process Data can be exported as required. System will be decommissioned and data securely deleted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Our desktop services are mobile ready. Limited availability may exist depending on resources needed for task execution. We provide specific mobile services where off-line support is required.
Accessibility standards WCAG 2.0 AAA
Accessibility testing No
What users can and can't do using the API The Webservice APIs within the system are configurable to perform many automated tasks including, but not limited to: Inserting/updating/returning data and sending notifications
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation System is highly configurable including but not limited to: Branding, Content, Pages, Forms, Back-end Processes.


Independence of resources Our platform is based on the UKCloud service and benefits from their comprehensive load management and performance guarantees.


Service usage metrics Yes
Metrics types Metrics are dependant on system configuration. Users can build and access their own reports or specialised support/training is available at additional cost.
Reporting types Reports on request


Supplier type Reseller providing extra support
Organisation whose services are being resold ISeeU

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Reports can be generated within the system and exported to Excel.
Data export formats
  • CSV
  • Other
Other data export formats Excel
Data import formats
  • CSV
  • Other
Other data import formats Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.98%
Approach to resilience Our platform is based on the UKCloud service and benefits from their comprehensive levels of resilience.
Outage reporting Email alerts will be provided.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels Role Based user restriction
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ACM
ISO/IEC 27001 accreditation date 10/07/2016
What the ISO/IEC 27001 doesn’t cover None
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Vysiion maintains its ISO27001 accreditation by adherence to and monitoring and reviewing of the processes and policies in place. Vysiion's CEO has overall accountability for information security.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Vysiion follows an ITIL-aligned configuration and change management process. Additionally, Vysiion benefits from the platform being situated on the UKCloud architecture.
Vulnerability management type Undisclosed
Vulnerability management approach We utilise the MaxRM product for vulnerability monitoring, on receipt of an alert from the system it is immediately investigated by an engineer. Should any threat be identified it will be removed from the network to remove any risk of potential infection.
Critical patches will be tested on a sand-boxed device on receipt and once proven good deployed across the infrastructure in the most effective manner in order to achieve maximum cover with minimum business impact .
Information about potential threats is via suppliers ie notification from Microsoft
Protective monitoring type Undisclosed
Protective monitoring approach Where protective monitoring services are required, Vysiion work with a trusted third party to deliver these processes.
Incident management type Supplier-defined controls
Incident management approach Vysiion has a well-defined ITIL aligned incident management process with a 24/7 service desk and a comprehensive service toolset that allows incidents to be raised by phone, email and portal. Incident reports are regularly provided by email and users can log on to the portal at any time to get the status of an incident. Customer satisfaction surveys are carried out on closure of an incident.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • New NHS Network (N3)
  • Joint Academic Network (JANET)


Price £1500 per licence per month
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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