Hospital Electronic Prescribing & Medicines Administration

Electronic prescribing and medicine administration (ePMA) solution for use in all specialities within acute, mental health and community hospital settings; Public and Private. ePrescribing functionality for inpatient, outpatient and day-case treatment. Includes pharmacy team functionality such as prescription verification, medicines reconciliation, supply requesting and medicines management supported by decision support.


  • Inpatient prescribing and medicine administration
  • dm+d and Snomed CT native catalogue
  • Outpatient prescribing and drug administration
  • Pharmacist and pharmacy team activity
  • Medicines reconciliation and medicines management functionality including Drug History recording
  • User actionable list production
  • Remote access
  • TTA Discharge Medicines
  • Clinical Decision Support
  • Web-based, HTML5 interface


  • Improves patient safety
  • Reduction in medicine-related errors
  • Promotes integrated care
  • Developed to meet NHS clinicians working practice
  • Clinical decision support including allergies, interactions, duplications
  • Usable on any operating system or device including mobile tablets
  • Efficiency gains allowing simpler, faster patient treatment and discharge
  • Improved formulary adherence and better stock holding management
  • Functionally rich and configurable to support all different practices
  • Intuitive interface design and workflows, improving user experience


£250000 per unit

Service documents


G-Cloud 11

Service ID

6 1 0 8 3 1 2 5 0 4 5 0 5 8 6



Judy Smith

0121 638 0860

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
The system is designed to run 24x7x365 with planned maintenance agreed with customer for software updates and patching of third party software, where support packages selected. Backups and system management is automated.
System requirements
  • N3 / HSCN connection
  • 100Mbps LAN
  • Dual core CPU
  • 4Gb RAM
  • Supported browser
  • Windows 7 64bit or newer, MacOS, iOS or Android
  • Antivirus software
  • Adobe Acrobat Reader
  • Adobe Flash

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times depend upon SLAs within contract and will be according to severity of issue
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Support levels will vary dependant upon needs and requirements. Support is provided by the Customer Service helpdesk through the hours agreed within the SLA to meet the different categories of fault. All calls are automatically given a ticket ID and acknowledgement upon receipt by telephone or email and resolution can be tracked through Dedalus' ticketing system as well as email updates to ticket submitter.
Support available to third parties

Onboarding and offboarding

Getting started
On-boarding is part of the Dedalus Deployment Methodology, which details the procedures and processes to successful use our solution. Within this Deployment Methodology includes training requirements and delivery mechanisms.

In summary, training is provided on-site with supported user documentation, where necessary. Training includes train-the-trainer sessions and system manager training.

Our implementation and product specialists work with client to optimise the configuration of the application. Workflows are tested and refined. As-is processes and to-be processes are mapped.

During go-live, on-site support is provided which is slowly removed once staff are autonomous with the solution.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be extracted by customers using standard third party tools. Assistance is provided with regards to database model schema. If data extraction is requested to be done by Dedalus, this will be quoted for upon understanding and agreeing the scope of work required.
End-of-contract process
At the end of the contract, access to the application is revoked. Alternatively the organisation can choose to pay to keep the system supported with a read-only licence to provide information for audit purposes at an additional cost.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Parts of the solution are designed for use on 10inch or larger tablet devices. However there is no significant differences between mobile and desktop devices as it is a web-based solution.
Service interface
Description of service interface
Web-based user interface to complete all actions a user has access to (through RBAC)
Accessibility standards
None or don’t know
Description of accessibility
The service is accessible through a supported standard web-browser and reactive to the screen resolution used. The application screens have been designed following WCAG 2.0 standards.
Accessibility testing
Customisation available
Description of customisation
The solution is highly configurable and a number of preferences can be changed by the implementation team or by the customer's system administrators, once trained. These are discussed during the implementation phase.


Independence of resources
Dedalus is structured to provide support to a large number of customers across our solutions. Where required, we are able to second resources from the International Delivery team of our parent company. Therefore we are confident that our operations can be scaled to ensure that users are not affected by the demand other users are placing on our services.


Service usage metrics
Metrics types
A suite of standard reports is provided and customers can create their own bespoke reports as required.
Reporting types
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can extract data using appropriate SQL query tools or third party data analysis tools.
Data export formats
  • CSV
  • Other
Other data export formats
  • ODBC
  • SQL Commands
Data import formats
  • CSV
  • Other
Other data import formats
  • HL7 v2.6
  • FHIR

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Availability can be guaranteed to 99.95% subject to contract and environment setup e.g. load balancing and redundancy options selected.
Approach to resilience
Available upon request
Outage reporting
Downtime and outages are reported by the Customer Service team and emailed to the Customer.

Identity and authentication

User authentication needed
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
All users are assigned roles and only those users with associated privileges can access the management interfaces and support channels.

Support calls can only be raised through our ticketing system by approved users, generally System Managers.

Access to management interfaces within the solution is subject to role based access controls (RBAC), managed by System Managers.
Access restriction testing frequency
At least once a year
Management access authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
All areas are covered by our ISO27001. Scope: Dedalus Healthcare Ltd provides a comprehensive range of healthcare IT software, services and solutions covering all healthcare settings and supporting both NHS and Private Healthcare providers and commissioners within UK&I in accordance with the Statement of Applicability version 1.0 dated September 2018.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Dedalus is ISO 27001 accredited. The ISMS manager manages all policies and reports directly to the Managing Director. Audits are periodically carried out on all policies, processes and departments as per the ISMS policy.

Our security management system requires policy statements for the controls identified documented in the Statement of Applicability; these include Password Protection, Encryption, Backup and Access Control policies.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
As part of ISO 27001, a fully documented Change Management process is in place which requires all changes to be part of a Request For Change application. This is tracked and monitored within the change control log repository and all changes must be authorised by the senior management team.

Data impact assessments are carried out to check the Impact assessment to manage any personal data. If a third party is used then they are asked to complete a data protection questionnaire.

All staff are trained in the change management process.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
As part of ISO 27001 accrediation, a vulnerability management process is in place. Three monthly internal audits are carried out by the ISMS manager, with an annual audit by BSI.

All high risk or critical security updates are installed within 14 days of release. These are communicated by the Solutions & Technology Director and Group ICT as well as updates from third party software providers. Any high risk items are reviewed in the Leadership Team Meetings with corrective and preventative action logged and reviewed by the ISMS manager.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
As part of ISO 27001 accrediation, protective monitoring processes are in place to response to potential compromises. Three monthly audits are carried out by the ISMS manager as well as annual audit by BSI. Response times are based on the risk and severity of the incident identified.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
As part of ISO 27001 accreditation, an incident management approach in place, which is audited annually by BSI.

Incidents are reported (via email/call) to the ISMS manager or the senior management team depending on the severity of the incident. Each incident has a unique incident number with an incident form completed and stored in a shared repository.

Updates on incidents are communicated and reviewed during the Leadership Team meetings with corrective actions logged to monitor the incident. A risk log is updated by the ISMS manager.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Connected networks
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)


£250000 per unit
Discount for educational organisations
Free trial available

Service documents

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