Northgate Public Services UK Limited

NPS Face Search

NPS Face Search is a high performance face recognition software application used to carry out an image based search to identify a subject image. Users can select a photograph gained from multiple sources and search it against one or multiple image galleries to identify if the subject is already known.


  • Watchlist Management. Watchlists can be created, edited or deleted.
  • Subject Management. Enhance, enrol or delete subject images.
  • Bulk Subject Enrolment. Bulk enrol subject images from folder.
  • Face Search. Search images against subjects already enrolled.
  • Reports. Report on the results of Face Search activity.
  • Dashboard. Configurable NeoFace Dashboard to suit your own needs.
  • Algorithm. NeoFace algorithm independently assessed by NIST.
  • Thresholds. Set recognition thresholds based upon a number of levels.
  • Meta data. Supports meta data associated with images.
  • Watchlists. Create up to 100 watchlists.


  • Efficient identification of suspect images.
  • Enhance poor quality images you would not have used before.
  • Search using images with multiple faces further increasing efficiency.


£4644.50 per user per month

Service documents

G-Cloud 11


Northgate Public Services UK Limited

Northgate Public Services Frameworks Team

08452 700353

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements Users must have a profile created during the on-boarding process.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email: 1 hour target for logging.
Once logged regardless of source, response can be expected in line with response SLA target.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Urgent - Complete or substantial loss of service, substantial damage to the buyer’s data, or severe performance degradation such that the Buyer is unable to complete its core business functions with no viable work around.

High - Significant loss of service, damage to the buyer’s data, or performance degradation having limited impact such that the Buyer can continue its business functions but with some loss of business efficiency.

Normal - Loss of service with limited impact, such that the buyer can continue with its business functions with no loss of business efficiency.

Low - No loss of service. Incident has a cosmetic effect.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Typically NPS provides the following activities as part of on-boarding for Face Search:
● Support for the initial delivery of Face Search, including familiarisation.
● Configuration of Face Search.
● Scoping study to scoping study to identify local Watchlist requirements.
● Bulk image enrolment support (duration subject to image quality and availability).
● Provision of training to cover the fundamentals of facial recognition, explaining scenarios where it can and cannot help and the use of the NeoFace Face Search service.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction NPS Face Search has a Bulk Export capability which can be used to extract data at the end of the contract. NPS can also provide a service to extract the data if required.
End-of-contract process All data relating to the organisation, as well as any NPS Face Search data, will, unless agreed otherwise with the client, be permanently deleted from the live NPS Face Search in no less than 10 working days from termination or expiry and in accordance with the legal requirement for data destruction.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None.
Service interface No
Customisation available No


Independence of resources The solution has a scalable design, allowing the service to be scaled both upwards and outwards based on industry standard technologies with proven scalable architecture.
All areas can be scaled vertically and horizontally to meet user and transaction volume growth, if required, by increasing the hardware.


Service usage metrics No


Supplier type Reseller providing extra support
Organisation whose services are being resold NEC UK Ltd

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach The Export All Subjects bulk operation is used to export all the subject information to a csv (Comma Separated Values) file and also the Subject images. This information is all contained in a zip archive and downloaded to the client or Server for convenience.
Data export formats Other
Other data export formats
  • ZIP file containing subject images and subject information in csv.
  • Match results can also be extracted in CSV and PDF.
Data import formats
  • CSV
  • Other
Other data import formats
  • BMP
  • JPG
  • PNG

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Private MPLS circuits or equivalent
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Upon receiving a Support Request, but in any event within four working hours during Normal Business Hours, the Service Desk will prioritise the call in accordance with the Service Levels process set out in the Supplier Terms document.
Approach to resilience NPS’ hosting platform is provisioned to be highly available, using virtual servers, redundant clustered hardware, database replication and SAN SnapMirror technology to ensure all data is protected and consistent across dual data centres. NPS has dual data centres in two separate geographical locations, so if one data centre is affected we can failover to our secondary data centre. In addition to SAN and database replication, we run a resilient backup service based HP Data Protector.
The solution includes de-duplication technology to normalise and minimise the amount of data transferred to tape. Multiple tape libraries are operated on a resilient segregated and secure VLAN. This provides backup / recovery flexibility, scalability, security and performance, supporting high levels of systems availability. HP Data Protector will be configured to complete daily incremental backups and full weekly backups of all hosted data.
Outage reporting Outages will be treated as a Major Incident and managed by the ISO20000-certified process. A named user will receive an email and an SMS message notifiying them of the status of the MI until resolution. The incident will also be logged on the Service Desk system where the status is also visible to the user.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels We have a Secure Managed Environment which we use to manage all Secure Plus services. This environment has been independently accredited by a CESG-approved accreditor and is completely separated from the Service environment.
Support staff access this environment through devices that have been hardened and locked down according to CESG guidance. Support staff have additional security clearance to SC MOD/NPPV Level 3.
Access restriction testing frequency At least once a year
Management access authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 28/03/2018; valid until June 2021. Certificate IS 598449.
What the ISO/IEC 27001 doesn’t cover The NPS Information Security Management System (ISMS) is registered to ISO 27001 and therefore audited by BSI at least annually. All NPS staff are required to comply with the ISMS.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All of our services and processes are carried out in compliance with our ISO27001:2013 certified Information Security Management System (ISMS). The ISMS is supported by a comprehensive set of standards and policies. All staff undertake mandatory annual security and data protection awareness training to ensure they are familiar at all times of the importance of operating in a secure manner and of the policies in place.
The NPS Senior Information Risk Owner (SIRO) operates at board level and has overall responsibility and accountability for all aspect of security governance. The SIRO is supported by an Information Security Steering Group (ISSG) which is headed by the Security Manager and has representatives from all areas within the organisation. The ISSG is responsible for agreeing policies with the SIRO and ensuring they are implemented across the business.
An operational Security Working Group (SWG) is responsible for managing any incidents that may occur and in an advisory capacity to provide advice and guidance to the organisation.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We have an ISO20000 certified service management system. The components of the service are created as Configuration Items and added to our Configuration Management Database when the Change Request has been completed. As part of the Change Management Process, when future Changes affect the components our CMDB is updated accordingly throughout the lifetime, up to and including decommissioning and disposal.
We hold a weekly Technical Change Advisory Board, which is attended by at least one member of the Security Team, who will assess any security implications.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We have Symantec Endpoint Protection anti-virus software installed which assesses potential threats to our services. We deploy patches to our services in a timely manner. Critical security patches are applied as soon as possible, and all other patching is done on a quarterly cycle. Our Security Team have signed up to various security alert subscriptions, alerting us to potential threats that may affect our services.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use the protective monitoring tool LogRhythm to identify potential compromises. We have a team of Security Administrators who regularly review the audit logs and take relevant action.
When a potential compromise has been identified, it is reviewed by the Security Team and an investigation is carried out. This may result in a Major Incident or a Service Change being raised, and these are managed in accordance with the relevant process.
Speed of incident response is dependent on the severity, any critical incidents are prioritised and an emergency remedial plan will be put in place.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident Management is part of our ISO20000 certified Service Management system.
All incidents are handled within the same process. Users report incidents through the Service Desk, and a Security Incident document is then raised. This is reviewed by the Security Team and is managed in accordance with the Incident Management Process.
At regular times Incident Reports are provided to the user, and once the Incident is closed a full report is produced which is used to identify any lessons learnt.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)


Price £4644.50 per user per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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