Redmoor Health

Redmoor Health Operations and Services Improvement

Redmoor Health enables organisations to improve support services and shared service processes, technology, and operations. This can involve the implementation of projects to drive continuous improvement.

Features

  • Project managed through live cloud services
  • Engagement strategy
  • Planning and delivery of programmes
  • Improvement plan
  • Lean tools and techniques
  • Operation improvement
  • Shared services improvement
  • Benchmarking
  • Stakeholder surveys

Benefits

  • Live project management information available
  • Improved effectiveness
  • Improved quality of management information
  • Improved customer service
  • Understanding of how operations are performing
  • Understanding of gaps in service delivery
  • Improved operations through technology
  • Improved controls around operations and processes

Pricing

£450 to £450 per unit per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 0 9 1 1 6 5 8 9 6 2 1 4 8 9

Contact

Redmoor Health

Marc Schmid

07736008380

marc@redmoorhealth.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No constraints
System requirements
None required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response to questions will be within 2 hours during standard support hours. Standard support hours 9.00am to 5.00pm Monday to Friday (24/7 and weekend support is also available on request)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Response to requests within 2 hours, standard support hours are 9.00am to 5.00pm Monday to Friday. We will provide a dedicated account manager to manage and support. There is no additional cost for support services.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We will provide user documentation, onsite training and online training for all our services.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
.doc
End-of-contract data extraction
Users will be provided with their data as part of the contract closure.
End-of-contract process
A contract closure process is provided. All our services are included in the price of the contract, there is no additional cost.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Any aspect of the service can be customised to suit clients individual needs and requirements. We will support the client through any aspects of customisation and offer advice and support on demographics, channels and methods to aid the customisation at no additional cost.

Scaling

Independence of resources
At Redmoor Health we have dedicated team of Account Managers to ensure the management of requests is efficient and reactive to the needs of our client. We are experienced at managing user demand. Our dedicated Account Manager will have regular communication with users to ensure there is no impact on the service.

Analytics

Service usage metrics
Yes
Metrics types
All services metrics can be provided at the User's request.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users may request their data and this will be provided to them.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
  • CSV
  • Other
Other data import formats
PDF

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Redmoor Health will work with any level of SLA that the user may require, and can arrange these on request.
Approach to resilience
Available on request
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
IP restrictions, two factor authentication of approved users and protective monitoring/logging.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
GDPR
Information security policies and processes
Redmoor Health work to GDPR levels of security, and all Information Security Policies and Processes are well documented. We provide thorough training to all authorised users on these policies, and we conduct regular and random checks to ensure that policies and protocols remain compliant.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Redmoor Health works to recognised standards, details available on request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Redmoor Health works to recognised standards, details available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Redmoor Health works to recognised standards, details available on request.
Incident management type
Supplier-defined controls
Incident management approach
Redmoor Health works to recognised standards, details available on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£450 to £450 per unit per day
Discount for educational organisations
Yes
Free trial available
No

Service documents

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