Solidsoft Reply Ltd

Healthcare Cloud Integration and Interoperability Services

The need for interoperability has never been greater. As the NHS adopts new digital technologies and approaches, it must ensure that data and services are integrated reliably across multiple systems and processes. Our integration expertise over 20 years helps reduce risks, costs and timescales in your digital transformation programmes.

Features

  • Cloud-based integration using the Microsoft Azure platform.
  • Cloud-based FHIR API, tracking NHS Digital's UK profiles.
  • eiPaaS , iPaas and Hybrid delivery using Azure Integration Services.
  • Rapid integration using our QuickConnect for Healthcare accelerator.
  • Integration with emerging Internet of Medical Things (IoMT).
  • Microsoft Teams integration with healthcare data and systems.
  • Data integration, analytics, dashboards and Remote Process Automation.
  • Integration with the 'long tail' of 'heritage' systems and services.
  • Design-led thinking approach to co-design modern solutions.
  • Quality assurance based on our GAMP 5 development QMS.

Benefits

  • Aids rapid integration with cloud-based and on-premises systems.
  • Enables migration of systems and services to the cloud.
  • Reduces technical risks through experienced application of well-founded patterns.
  • Promotes efficient processes through cloud-based orchestration.
  • Supports and extends existing investments in integration tools.
  • Lowers costs through our accelerator and the cloud ecosystem.
  • Exploits modern architectures for performance, reliability, resilience and scale.
  • Reduces dependency on third-party software vendors.
  • Supports the efficient adoption and evolution of new digital approaches.
  • Creates the platform for future and ongoing digital transformation.

Pricing

£800 to £960 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

6 0 9 0 2 3 5 0 7 3 6 3 6 8 6

Contact

Solidsoft Reply Ltd

Mark Usher

+44 1256 375700

m.usher@reply.eu

Planning

Planning service
Yes
How the planning service works
We provide a Cloud Integration discovery workshop delivered as part of this service or as a stand alone service. The discovery workshop helps you understand the value and cost savings that cloud based integration brings and to identify solutions to real-world interoperability problems. We facilitate design-led thinking as a collaborative approach to co-design focused on the generation, prototyping and testing of innovative ideas. For integration, we deliver a targeted report describing the high level solution and benefits to justify recommended cloud investments, together with estimates and plans for the next stage of work (e.g., delivery of Vision and Scope, high level architecture and design, project plan, risk analysis etc.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Microsoft Azure cloud-based integration for healthcare.

Training

Training service provided
Yes
How the training service works
We provide training and knowledge transfer around any solution we have delivered as part of the engagement. This may include administration training. End-user training may be provided where relevant. However, for integration and interoperability, end users generally require training in use of the integrated systems which is not in the scope of our offer. Where training is required, we provide suitable training materials in line with an agreed set of requirements with the customer. These may include manuals, exercises, etc.
Training is tied to specific services
Yes
Services the training service works with
Specific to the services we provide.

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our cloud integration and interoperability services support the migration of existing data and services, including industry-specific systems, to the cloud. It promotes interoperability between services, systems and applications, including both cloud-based and on-premises systems. We use a toolkit of patterns and components to accelerate and reduce the cost of integration of healthcare systems based on recognised interoperability standards. Wherever appropriate, we exploit cloud-based Integration Platform-as-a-Service (IPaaS) features provided by Microsoft Azure including connectors, hybrid connectivity, automated processes and workflows, event processing and API Management provided by that platform. Our QuickConnect for Healthcare accelerator promotes the use of HL7 FHIR APIs and resources with specific support for the UK FHIR profile developed by NHS Digital. QuickConnect for Healthcare supports the integration of data and services within collaborative tools including Microsoft Teams. It facilitates integration with medical devices via the Internet of Medical Things (IoMT), enabling patient rehabilitation, assisted living, remote assessment, remote triage and continuity of care. We promote the use of modern APIs alongside ‘legacy’ systems using cloud-based services to provide scale, resilience and cost effectiveness.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Azure App Service, Logic Apps and Service Bus
  • Microsoft Azure IoT
  • Microsoft Azure Service Fabric
  • Microsoft Azure Cosmos DB
  • Microsoft Azure DataLake Storage
  • Microsoft Teams
  • Microsoft Azure FHIR API and Microsoft FHIR Server
  • Microsoft Azure Health Bot
  • Microsoft Azure API Managemen
  • Microsoft Azure Functions

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Solidsoft Reply employs a dedicated quality management team led by an experienced quality manager. Our Quality Management System for development complies with the GAMP 5 specification used extensively across healthcare, and allows us to deliver fully validated systems in accordance with that specification. We are regularly audited for compliance by national medicine verification bodies across Europe.
In compliance with GAMP 5, we provide a full documentation set to support system validation by our customers against a set of formal requirements. The documents support Installation Qualification to verify the installation of software in a cloud environment, Operational Qualification to verify that the software will function according to its operational specification within the cloud, and Performance Qualification to verify that the software consistently performs to the specification for its routine use.
Performance testing is integral to our quality approach and is performed repeatedly throughout the development cycle to ensure compliance to requirements. Evidence of performance testing can be provided as part of the validation document set.
Solidsoft Reply maintains ISO 9001:2015 and ISO 27001:2013 certifications. We are audited against these on a regular basis using accredited external auditors.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
GBEST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We limit our support to the extent of any solution that we provide. Those solutions may include software that we have developed, third-party software applications and services that we host as part of a solution or customer software migrated to or hosted in the cloud.

These are covered under separate G-Cloud services:
Microsoft Azure Managed Service
Microsoft Azure Business Critical Cloud Application Support

Service scope

Service constraints
There are no constraints.

User support

Email or online ticketing support
Email or online ticketing
Support response times
The response times are within 1 business hour. Service Desk (Core Hours) 9am – 5pm 5 days per week Monday to Friday (excluding English Public Holidays). Extended hours (e.g., 7am to 7pm) and Saturday cover can be provided. Response times outside of these hours is next business day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
By default we provide support via email and web. Telephone support can be provided on request. Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays). Optional Out of Hours Support: 7am - 7pm 6 days per week, Monday to Saturday (excluding English Public Holidays). Optional Public Holiday Coverage: Should this option be chosen, Solidsoft Reply will provide 24-hour support for all English public holidays that fall within the term of the agreement. Optional 24 x 7 Managed Service: Should this option be chosen, Solidsoft Reply will provide 24-hour support for High/Medium/Low Priority Incidents as determined in the agreement. Optional Technical Design Authority consultant can be offered within the terms of the Managed Service agreement. Managed Service Pricing is determined by the individual customer requirement based on the options detailed above.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£800 to £960 a person a day
Discount for educational organisations
Yes

Service documents

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