Softcat Limited

Elastic Site Search / Elastic App Search

Elastic Site Search is a SAAS solution used to implment a search funtion on a webiste. Elastic AppSearch is Software desgined to build search on any applications.

Features

  • Highly relevant search engine
  • Search configuration admin dashboard UI
  • Search behavior analytics
  • Web crawler
  • UI components for fast implementation
  • Client libraries for advanced lower-level implementations
  • Multi-user/multi-role access controls
  • Automatic typo tolerance and partial word matching
  • Global language support (14 languages)

Benefits

  • Enable non-technical stakeholders to make search configuration updates w/o developers
  • Reduce implementation time /w search best practices pre-configured
  • Understand user behavior /w analytics reporting
  • Best-in-class relevance helps end users find content more easily

Pricing

£1800 per unit

  • Free trial available

Service documents

G-Cloud 11

608157112117677

Softcat Limited

Charles Harrison

01612725766

psitq@softcat.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times "Please refer here:
https://www.elastic.co/support/welcome/swiftype"
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels "Support policy and response times can be found here:
https://www.elastic.co/support/welcome/swiftype"
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Elastic provides a range of resources to help customers get started on Elastic Site and App Search. These include: comprehensive documentation, webinars and videos, trainings, customer stories, partners, professional support, consulting, and access to Elasticsearch engineers.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Site Search and App Search are not intended to be primary data stores. Customers are expected to retain their own original copy of the data.
End-of-contract process Available upon request

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service N/A
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
API Yes
What users can and can't do using the API Any operations that can be performed in the UI can be replicated as an API call. Please see documentation for further guidance.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can customise the configuration of the search in a variety of ways: explicit ordering of results for a specified search term, applying customized weights and boosts per field, sorting results by any string, number, or date field value, applying geo-radius filter on lat/long points, define specific fields to search on and return in the response. The admin dashboard allows customizing the synonym dictionary and schema. We provide most of these customisable opptions in a user-friendly dashboard so both non-technical and technical users can customise the search themselves.

Scaling

Scaling
Independence of resources Site Search and App Search are built as massively over-provisioned systems designed with reasonable limits on functionality to prevent users from taking actions that would negatively affect other users.

Analytics

Analytics
Service usage metrics Yes
Metrics types Search Analytics Data, API events
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller (no extras)
Organisation whose services are being resold Elastic

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach API calls
Data export formats Other
Other data export formats JSON
Data import formats Other
Other data import formats JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks HTTPS
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network TLS (Version 1.2 or above), firewalls

Availability and resilience

Availability and resilience
Guaranteed availability "For our Premium Site/App Search Customers. Elastic will use commercially reasonable efforts to make the Swiftype​ Production Service available to engines​ with a Monthly Uptime Percentage of at least 99.95, in each case during any monthly billing cycle (the ""Swiftype​ Availability Target""). In the event Elastic does not meet the Swiftype​ Availability Target, Customer will be eligible to receive a Service Credit as described below:

Monthly Uptime Percentage and Service Credit Percentage
Less than 99.95 but equal to or greater than 99.0 = 10
Less than 99.0 = 30

Further details can be found on Production Service Level Agreement"
Approach to resilience Propriertary information. Some details available on request.
Outage reporting Propriertary information. Some details available on request.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Native authentication, 2-factor authentication, Role-Based Access Controls, and field & document level security.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date Available upon request
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Available upon request
PCI certification No
Other security certifications Yes
Any other security certifications SOC2 Type II, HIPAA

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards We do not share documentation externally, however more details about this control are available in our independently audited SOC2 Type 2 report that can be requested via your Sales representative.
Information security policies and processes "Elastic's Senior Director of Information Security leads security efforts for the company, and is supported by the company's Information Security Staff, VP of Legal, and Director of Product, Security Market. The company has a Data Protection Officer for its European operations.

Elastic's Information Security Governance Policy and Standards aligns with ISO 27001 framework and includes the following:
Information Security Governance Policy
Privacy policy
Access Control Standard
Asset Management Standard
Change Management Standard
Vulnerability Management Standard
Data Classification Standard
Security Analysis and Logging Standard
Incident Management Standard
Supplier Assessment Standard"

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change Management Standard which ensures requirements for change management are designed to control and manage the propagation of software and infrastructure changes to a production environment. This prevents the uncoordinated changes that might not be in-line with the requirements outlined by the owners of the system or in this standard. It also provides feedback into our project management allowing for proper planning for any changes to the system being developed.

We do not share documentation externally, however more details about this control are available in our independently audited SOC2 Type 2 report that can be requested via your Sales representative."
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach "The process follows CVE since it is an industry standard, and we also have an exception process to account for risk management & mitigating controls.
Elastic maintains a documented public process for submitting vulnerabilities and security-related issues at https://www.elastic.co/community/security.
Elastic follows a documented process to responding to vulnerability and other security-related events.
Elastic also publishes vulnerabilities via Bugtraq and also public announcements at https://discuss.elastic.co/c/security-announcements.

More details about this control are available in our independently audited SOC2 Type 2 report that can be requested via a Sales representative."
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach "Elastic's internal Security Incident Event Monitoring System provides centralized log correlation analysis merging different sources which provides alerting on abnormal behavior affecting systems performance and security.
Response follows our internal security incident management process.

More details about this control are available in our independently audited SOC2 Type 2 report that can be requested via a Sales representative.."
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach "In terms of Incident Response, we have developed and distributed security incident policies and procedures which are communicated to authorized users. We respond to identified security incidents by executing a defined incident response plan to understand, contain, remediate, and communicate security incidents, as appropriate. Security incidents are logged, tracked, resolved, and communicated to affected parties by management according to Elastic's security incident response policy.

More details about this control are available in our independently audited SOC2 Type 2 report that can be requested via a Sales representative.."

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1800 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial Availble upon request

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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