Elastic Site Search / Elastic App Search
Elastic Site Search is a SAAS solution used to implment a search funtion on a webiste. Elastic AppSearch is Software desgined to build search on any applications.
Features
- Highly relevant search engine
- Search configuration admin dashboard UI
- Search behavior analytics
- Web crawler
- UI components for fast implementation
- Client libraries for advanced lower-level implementations
- Multi-user/multi-role access controls
- Automatic typo tolerance and partial word matching
- Global language support (14 languages)
Benefits
- Enable non-technical stakeholders to make search configuration updates w/o developers
- Reduce implementation time /w search best practices pre-configured
- Understand user behavior /w analytics reporting
- Best-in-class relevance helps end users find content more easily
Pricing
£1,800 a unit
- Free trial available
Service documents
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Framework
G-Cloud 11
Service ID
6 0 8 1 5 7 1 1 2 1 1 7 6 7 7
Contact
Softcat Limited
Charles Harrison
Telephone: 01612725766
Email: psitq@softcat.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- N/A
- System requirements
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
"Please refer here:
https://www.elastic.co/support/welcome/swiftype" - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
"Support policy and response times can be found here:
https://www.elastic.co/support/welcome/swiftype" - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Elastic provides a range of resources to help customers get started on Elastic Site and App Search. These include: comprehensive documentation, webinars and videos, trainings, customer stories, partners, professional support, consulting, and access to Elasticsearch engineers.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Site Search and App Search are not intended to be primary data stores. Customers are expected to retain their own original copy of the data.
- End-of-contract process
- Available upon request
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- N/A
- Service interface
- Yes
- Description of service interface
- A user-firnedly dashboard which both non-technical and technical audiences can utilise to configure the search
- Accessibility standards
- None or don’t know
- Description of accessibility
- N/A
- Accessibility testing
- N/A
- API
- Yes
- What users can and can't do using the API
- Any operations that can be performed in the UI can be replicated as an API call. Please see documentation for further guidance.
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Users can customise the configuration of the search in a variety of ways: explicit ordering of results for a specified search term, applying customized weights and boosts per field, sorting results by any string, number, or date field value, applying geo-radius filter on lat/long points, define specific fields to search on and return in the response. The admin dashboard allows customizing the synonym dictionary and schema. We provide most of these customisable opptions in a user-friendly dashboard so both non-technical and technical users can customise the search themselves.
Scaling
- Independence of resources
- Site Search and App Search are built as massively over-provisioned systems designed with reasonable limits on functionality to prevent users from taking actions that would negatively affect other users.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Search Analytics Data, API events
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Elastic
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- EU-US Privacy Shield agreement locations
- Other locations
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- API calls
- Data export formats
- Other
- Other data export formats
- JSON
- Data import formats
- Other
- Other data import formats
- JSON
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- HTTPS
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- TLS (Version 1.2 or above), firewalls
Availability and resilience
- Guaranteed availability
-
"For our Premium Site/App Search Customers. Elastic will use commercially reasonable efforts to make the Swiftype Production Service available to engines with a Monthly Uptime Percentage of at least 99.95, in each case during any monthly billing cycle (the ""Swiftype Availability Target""). In the event Elastic does not meet the Swiftype Availability Target, Customer will be eligible to receive a Service Credit as described below:
Monthly Uptime Percentage and Service Credit Percentage
Less than 99.95 but equal to or greater than 99.0 = 10
Less than 99.0 = 30
Further details can be found on Production Service Level Agreement" - Approach to resilience
- Propriertary information. Some details available on request.
- Outage reporting
- Propriertary information. Some details available on request.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Native authentication, 2-factor authentication, Role-Based Access Controls, and field & document level security.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- Available upon request
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- Available upon request
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- SOC2 Type II, HIPAA
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- We do not share documentation externally, however more details about this control are available in our independently audited SOC2 Type 2 report that can be requested via your Sales representative.
- Information security policies and processes
-
"Elastic's Senior Director of Information Security leads security efforts for the company, and is supported by the company's Information Security Staff, VP of Legal, and Director of Product, Security Market. The company has a Data Protection Officer for its European operations.
Elastic's Information Security Governance Policy and Standards aligns with ISO 27001 framework and includes the following:
Information Security Governance Policy
Privacy policy
Access Control Standard
Asset Management Standard
Change Management Standard
Vulnerability Management Standard
Data Classification Standard
Security Analysis and Logging Standard
Incident Management Standard
Supplier Assessment Standard"
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Change Management Standard which ensures requirements for change management are designed to control and manage the propagation of software and infrastructure changes to a production environment. This prevents the uncoordinated changes that might not be in-line with the requirements outlined by the owners of the system or in this standard. It also provides feedback into our project management allowing for proper planning for any changes to the system being developed.
We do not share documentation externally, however more details about this control are available in our independently audited SOC2 Type 2 report that can be requested via your Sales representative." - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
"The process follows CVE since it is an industry standard, and we also have an exception process to account for risk management & mitigating controls.
Elastic maintains a documented public process for submitting vulnerabilities and security-related issues at https://www.elastic.co/community/security.
Elastic follows a documented process to responding to vulnerability and other security-related events.
Elastic also publishes vulnerabilities via Bugtraq and also public announcements at https://discuss.elastic.co/c/security-announcements.
More details about this control are available in our independently audited SOC2 Type 2 report that can be requested via a Sales representative." - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
"Elastic's internal Security Incident Event Monitoring System provides centralized log correlation analysis merging different sources which provides alerting on abnormal behavior affecting systems performance and security.
Response follows our internal security incident management process.
More details about this control are available in our independently audited SOC2 Type 2 report that can be requested via a Sales representative.." - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
"In terms of Incident Response, we have developed and distributed security incident policies and procedures which are communicated to authorized users. We respond to identified security incidents by executing a defined incident response plan to understand, contain, remediate, and communicate security incidents, as appropriate. Security incidents are logged, tracked, resolved, and communicated to affected parties by management according to Elastic's security incident response policy.
More details about this control are available in our independently audited SOC2 Type 2 report that can be requested via a Sales representative.."
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1,800 a unit
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Availble upon request
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at psitq@softcat.com.
Tell them what format you need. It will help if you say what assistive technology you use.