Northgate Public Services UK Limited

NPS Abdominal Aortic Aneurysm (AAA) SMaRT Version 9.5.1

AAA SMaRT Version 9.5.1 provides Screening Managers with a fully integrated, pathway compliant management, operational and reporting toolkit to simplify the delivery of AAA Screening Programmes.

Features

  • Accessible through a PC equipped with IE 7 or above.
  • Securely accessed over the NHS N3 Network.
  • Dicom compatible allowing the uploading of images.
  • Allows clinic list to be downloaded to ultra sound equipment.
  • Stores images against patient records.
  • Bulk creation and population of clinic schedules.
  • Workflow to drive the screening pathway.
  • Integrates to the National Vascular Register
  • Comprehensive letter facilities.

Benefits

  • Provides the complete tool kit to deliver AAA Screening.
  • Fully compliant with the NSC AAA Service Specification.
  • Automatically generates standard KPI reports.
  • Supports 'offline' working at remote clinic locations.
  • Simplifies clinic and appointment management through bulk loader.
  • Provides QA modules to support CSIP of screening process.
  • Provides service failsafe lists.
  • Electronically links screening and referral and outcome pathways.
  • Provides automatic updates of any demographic changes of cohort.

Pricing

£2.06 per transaction per year

Service documents

G-Cloud 11

607742150070604

Northgate Public Services UK Limited

Northgate Public Services Frameworks Team

08452 700353

frameworks@northgateps.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Users must be connected to NHS N3 or SWAN Network.
  • Access to the service must be through industry standard browsers.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depending on the priority, users questions can be responded to immediately.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support No
Support levels Support is provided to users through a comprehensive helpdesk and support centre available 7 days per week, Monday to Sunday. Users have access to the helpdesk and support centre through direct calls, emails or via our online incident management and tracking service. The helpdesk and support service will provide advice, guidance, trouble shooting and problem solving to users to identify and rectify any problems or queries they have relating to the service. All user support is included within the service charge. We assign a Technical consultant during implementation who is available to the users throughout the contract.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A comprehensive training package is provided as part of on boarding process; on completion users can use all features and functions on the service. Access to the helpdesk and support centre is then available for users should they have any queries or questions relating to how to use the service post on boarding.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users can either export their data through a comprehensive export function provided within the application. Alternatively they can request for the data to be extracted and exported in a format of their choice. This is a chargeable activity and is dependent on the data format required by the user.
End-of-contract process At the end of the contract users can either choose to export their data using the functions within the application at no cost, or can be provided with a copy of their data on media of their choice. An option for NPS to continue to store the data securely will be available on request. These are chargeable with the cost being dependent on format of the data required and the media used. Their accounts will be disabled and we will delete all copies of their data.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
API No
Customisation available Yes
Description of customisation User are able to set and configure the service to meet their own programme's requirements including add screening equipment, creating and producing local reports and exports and define letters templates. These features are all part of the standard service. Users are provided training on how to use these features during on boarding and by the helpdesk and support centre.

Scaling

Scaling
Independence of resources Users contracting for the service are provided with a SLA which sets out the performance of the service to be delivered, including service availability and performance. NPS uses a range of automated monitoring tools to ensure service performance in maintained, enabling additional computing resources to be brought on-line in advance of service performance degradation.

Analytics

Analytics
Service usage metrics Yes
Metrics types A whole range of service metrics are provided relating to both the AAA service and the support service, including a set of standard KPI reports, service performance reports on service availability, incident volumes, response time for call answering, incident resolution etc.
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach A facility in the Service enables the users to select and export data in a number of formats including CSV, Excel and XML.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • XML
Data import formats Other
Other data import formats Service supports loading of ultrasound images using dicom standard.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Private MPLS circuits or equivalent
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability A Service Level Agreement is provided as part of the documentation pack. The SLA covers all aspects of the service, providing contractually committed service performance targets for: call logging, incident management and resolution, incident escalations, service availability, service performance and change management. The SLA also sets out the parameters, content and schedule for the service performance reports.
Approach to resilience The service is deployed on a fault tolerant infrastructure including full disaster recovery. Multiple servers, networks links and sans are employed to ensure there is no single point of failure in the underlying infrastructure and a comprehensive suite of proactive monitoring tools are used to ensure early warning of any possible service impact problem.
NPS has dual datacentres in two separate geographical locations, so if one datacentre is affected we can failover to our secondary datacentre. More information is available on request.
Outage reporting Outages will be treated as a Major Incident and managed by the ISO20000-certified process. A named user will receive an email and SMS message notifying them of the status of the MI until resolution. The incident will also be logged on the Service Desk system where the status is also visible to the user.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Separate networks are used for users, and for support and management purposes. These are logically separated using vlans and firewalls. All management and support staff have access via the management network and end users are excluded.
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 28/03/2018; valid until June 2021. Certificate IS 598449.
What the ISO/IEC 27001 doesn’t cover The NPS Information Security Management System (ISMS) is registered to ISO 27001 and therefore audited by BSI at least annually. All NPS staff are required to comply with the ISMS.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All of our services and processes are carried out in compliance with our ISO27001:2013 certified Information Security Management System (ISMS). The ISMS is supported by a comprehensive set of standards and policies. All staff undertake mandatory annual security and data protection awareness training to ensure they are familiar at all times of the importance of operating in a secure manner and of the policies in place.
The NPS Senior Information Risk Owner (SIRO) operates at board level and has overall responsibility and accountability for all aspect of security governance. The SIRO is supported by an Information Security Steering Group (ISSG) which is headed by the Security Manager and has representatives from all areas within the organisation. The ISSG is responsible for agreeing policies with the SIRO and ensuring they are implemented across the business.
An operational Security Working Group (SWG) is responsible for managing any incidents that may occur and in an advisory capacity to provide advice and guidance to the organisation.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We have an ISO20000 certified service management system. The components of the service are created as Configuration Items and added to our Configuration Management Database when the Change Request has been completed. As part of the Change Management Process, when future Changes affect the components our CMDB is updated accordingly throughout the lifetime, up to and including decommissioning and disposal.
We hold a weekly Technical Change Advisory Board, which is attended by at least one member of the Security Team, who will assess any security implications.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We have Symantec Endpoint Protection anti-virus software installed that assesses potential threats to our services. We deploy patches to our services in a timely manner. Critical security patches are applied as soon as possible, and all other patching is done on a quarterly cycle. Our Security Team have signed up to various security alert subscriptions, who alert us to potential threats that may affect our services.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use the protective monitoring tool LogRhythm to identify potential compromises. We have a team of Security Administrators who regularly review the audit logs and take relevant action.
When a potential compromise has been identified, it is reviewed by the Security Team and an investigation is carried out. This may result in a Major Incident or a Service Change being raised, and these are managed in accordance with the relevant process.
Speed of incident response is dependent on the severity, any critical incidents are prioritised and an emergency remedial plan will be put in place.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident Management is part of our ISO20000 certified Service Management system.
All incidents are handled within the same process. Users report incidents through the Service Desk, and a Security Incident document is then raised. This is reviewed by the Security Team and is managed in accordance with the Incident Management Process.
At regular times Incident Reports are provided to the user, and once the Incident is closed a full report is produced which is used to identify any lessons learnt.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)

Pricing

Pricing
Price £2.06 per transaction per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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