The Very Good Email Company

MessageBunker

Email is the life-blood of any organisation so it’s imperative that it's backed up securely – not only to meet legal compliance, but also for your own sanity and business continuity should your email platform go down.

MessageBunker provides a simple, secure, in-the-cloud email archiving and discovery platform.

Features

  • Unlimited Storage!
  • POP3 and IMAP supported
  • Microsoft compatible: Office365, Exchange, Outlook
  • Mobile - access via smart devices wherever you are
  • GMail compatible
  • Fast Search - email and attachments
  • Cloud Based - no Hardware
  • Use as an Email Migration Tool
  • Recover and Restore direct to your email account
  • Disaster Recovery

Benefits

  • Compatible with most email platforms
  • Mobile - access via smart devices wherever you are
  • Lightning fast Search and Restore

Pricing

£2 to £3 per unit per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

6 0 7 4 9 1 3 2 5 6 8 9 1 6 6

Contact

The Very Good Email Company

Iain Ogilvie

01442 927470

iain@verygoodemail.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
  • Client device/software
  • Internet/web access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard support requests - max 4 hour turnaround, 09:00 - 17:30 weekdays.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Standard support via email ticketing system/phone - UK based support engineers 09:00 - 17:30 weekdays.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Download via web.
End-of-contract process
Transfer email to new platform/storage device direct from MessageBunker.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
N/A
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
24 x 7 network monitoring and capacity planning.

Analytics

Service usage metrics
Yes
Metrics types
Graphic representation of recent activity - emails archived, connections and errors, where applicable.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Via web, or MessageBunker archive.
Data export formats
Other
Other data export formats
Email
Data import formats
Other
Other data import formats
Email

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Should The Very Good Email Company fail to achieve its stated target of 99.5% service uptime during any calendar month, the following discounts will be automatically applied to the Customer’s bill for that period.

98% - 99.5% 10%
97% - 98% 20%
96% - 97% 30%
95% - 96% 40%
Less than 95% 50%
Approach to resilience
Available on request.
Outage reporting
Email alerts
Website
Twitter feed

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Tiered hierarchy of Access; Administrator and End User access levels/rights.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
At The Very Good Email Company your email is in a safe place. Our servers our hosted within two world-class data centres which are amongst the most secure in the UK: Telehouse London and Pulsant (formerly BlueSquare), Milton Keynes. More information can be found here: https://www.verygoodemail.com/about/secure/
Information security policies and processes
Internal policy - managed and overseen directly by Managing Director.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Internal Change Management process - defines change reasons, possible impact and mitigation + testing and sign off.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Real-time system monitoring and updates to software as required.
Protective monitoring type
Undisclosed
Protective monitoring approach
Real-time 24/7 system monitoring and response via automated alerts.
Incident management type
Undisclosed
Incident management approach
Internal.

Users report via ticketing system - or telephone.
Incident reports via Email Alerts, Website and Twitter Feed.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2 to £3 per unit per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Full service test account - 1 month.

Service documents

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