Bentley Systems (UK) Limited

Business Collaborator Common Data Environment (BC CDE)

Bentley provides the leading AIM CDE for Clients wanting to securely digitise and optimise asset and estate performance. The BC CDE supports the capture and assurance of supplier-delivered project information, maintaining this throughout the asset lifecycle, helping Government departments procure asset information in accordance with UK and international industry standards.

Features

  • Client Asset Information Management Common Data Environment (AIM CDE)
  • Supports CAPEX (project) and OPEX (asset) information lifecycle workflows
  • Templated ISO19650 (PAS1192-2) CDE supporting official/sensitive and secret classifications
  • Supports client and supplier information delivery planning and sssurance
  • Collaborative document, drawing and email management with version control
  • Supports supplier check, review, approve and client acceptance workflows
  • Tendering, procurement and contract communications (NEC, RFIs, TQs, Site Instructions)
  • Realtime visual dashboard reporting of project performance and risk
  • Integration API for CAD/Design tools, MS-Office, ERP/Finance, CAFM and IOT
  • Integrated mapping interface for CDE and external geospatial data

Benefits

  • Quick to mobilise and easy to use facilitating client adoption
  • Secure, controlled access to trusted project and asset related information
  • Reduce risk of mistakes and rework using templates and standards
  • Improve decision making through online searching and real-time reporting
  • Drive project-wide benefits through best practice and knowledge sharing
  • Improve compliance by driving use of industry/organisational standards
  • Structure and track information deliverables across programmes and projects
  • Deliver team-wide access to geospatial information and connected data sources
  • Improve quality of project (PIM) to asset (AIM) digital handover
  • Reduce costs and risks of client and supplier information exchange

Pricing

£30.00 a user a month

Service documents

Framework

G-Cloud 12

Service ID

6 0 7 0 4 1 2 8 3 0 3 0 4 8 6

Contact

Bentley Systems (UK) Limited Simon Horsley
Telephone: +447899852176
Email: simon.horsley@bentley.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
The current and previous release of the software are supported.
System requirements
  • Access to the Internet
  • Up-to-date web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
As described in the SLA agreement
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard English office hours service is included in the pricing. The Premium Service provides out of hours 24/7 support for Priority One calls and access to cloud support engineers at a cost of £12k per annum.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training and eLearning courses are available. Custom materials can be provided - for example, client specific eLearning courses, webinars etc.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Any authorised user can download the data to which they have access via a selectable download option. We can also optionally provide an online archive.
End-of-contract process
There is a commitment to help transition to an alternative system if required at additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The interface is a fully responsive HTML 5. The majority of the core functionality is available on both desktop and mobile.
Service interface
Yes
Description of service interface
Full secure systems administration via the web
Accessibility standards
None or don’t know
Description of accessibility
The user interface is built using the Bootstrap 3 interface framework which provides a responsive view across desktops, laptops, tablets and phones. The interface can be zoomed/scaled as required. The interface is partially compliant with WCAG 2.1 A. The interface partially passes items defined in (Web) EN 301 549.
Accessibility testing
There has been no testing with users of assistive technology.
API
Yes
What users can and can't do using the API
A set of worked examples using the API can be found here:
https://gitlab.com/groupbc/webservice-examples

A set of available API endpoints is documented and available for users of a BC server. This is documented in the examples above.
API documentation
Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Selected Admin users can customise aspects of the look and feel of the system. These include Logo, Home Page Image, Portals and Views. Client Terms and Conditions of use can also be maintained.
Selected Admin users can configure myriad aspects of the solution including folder structures, metadata, workflow and reports.

Scaling

Independence of resources
Systems are logically separated in a virtual cloud environment. All systems are monitored for performance and availability.

Analytics

Service usage metrics
Yes
Metrics types
Server loading, Usage by organisation, Disk usage, Document upload and revision statistics, use of the Support service
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Download is a standard feature of the application using a web browser
Data export formats
  • CSV
  • Other
Other data export formats
  • In the original format of uploading.
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • IFC
  • No restrictions to the MIME types of associated uploaded files

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Service Credits are due in case pof failure to meet the SLA 99.95% uptime assured by contractual commitment.
Approach to resilience
Available on request.
Outage reporting
An emailed report of outages is available on request.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Bastion hosts on a management network.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
AC Approachable Certification
ISO/IEC 27001 accreditation date
03/04/2020
What the ISO/IEC 27001 doesn’t cover
The whole service is covered.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • JOSCAR

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information Security Management system sponsored by Senior Director, Project and Asset Collaboration

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Potential threats and information about threats are identified by using Internet Security Communities such as OWASP and by making the knowledge and defensive coding against threats part of the development team responsibilities. The level of threat will determine the speed of the deployment of the patches.
Protective monitoring type
Undisclosed
Protective monitoring approach
Enhanced Intrusion Protection and Detection can be provided at additional cost.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are managed in an Incident Database solution that stores, tracks and reports on incidents. Where an incident involves a customer interaction, the interaction is logged and tracked through the online help-desk system.
The support team will respond in a common fashion to events reported by the automated monitoring tools.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£30.00 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents