Free Rein Limited

FR Forms

FR Forms lets you create your own forms in a drag-and-drop editor, which can be delivered to one or multiple tablets or smartphones. Data is captured back to our secure server for onward merge to your CRM or project database. Service starts as a free account (with restricted functionality).


  • A simple and logical self-service admin website
  • Easy to create forms using drag-and-drop builder
  • Free iOS and Android mobile Applications
  • App can be used anywhere, even without Internet connection
  • Data is secure – only synced over secure network connections
  • App Data is encrypted for each Organisation and User
  • Data is encrypted in transit and secure on-site
  • Extensive form elements including image, audio, video and signature


  • No coding skills required!
  • Website and Apps kept simple and focused on gathering data
  • Four simple product packages with clear dimensions and limits
  • Optional “Plus Packs” for larger organisations
  • Can be provided as a private, standalone system
  • Fits iOS and Android tablet and smartphone screens


£0 to £1000 per unit per year

Service documents


G-Cloud 11

Service ID

6 0 6 5 5 1 0 6 5 0 3 8 6 0 8


Free Rein Limited

Tony Addison

01473 810002

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Working Hours: 60 minutes
(Monday to Friday excluding bank holidays from 8.30 am to 5.30 pm)

Outside Office Hours: 4 hours
(Monday to Friday 5.30pm to 8.30 am)

Weekends: 4 hours

Bank Holidays: 6 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/A
Web chat accessibility testing The web chat is currently undergoing testing and validation.
Onsite support Yes, at extra cost
Support levels Support is available generally Mon-Fri 9-5:30 to solve any user issue or technical problem to registered users. If we get repeated questions we would rather solve the cause than the symptom.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All online in application with supporting bite-sized videos
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All data, templates and user accounts are self-managed and removed
Complete, final closure is simple request to Free Rein and removed within 2 hours during Mon-Fri 9-5:30
End-of-contract process Account closure is final and cannot be recovered.
Anything client has deleted is final on contract closure.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Length of scroll to view whole page contents on Admin site.
Perfect for mobile App.
Service interface No
What users can and can't do using the API Added as requested to match client individual requirements. No standard configuration yet.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Client may have dedicated white label version to allow self-branding or higher security control and top level administration.


Independence of resources Managed cluster loading of virtual servers – most automated except under DDOS conditions where manual intervention often required.


Service usage metrics Yes
Metrics types All event data is reported on dashboard and in personal reports.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Option in Admin site at all levels.
Mobile App does not store data once sent, only keeps form templates as long as Admin allows.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • XML
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 100% availability excluding planned maintenance
Refunds automatic as double proportion of the monthly or annual contract, no claim required.
Approach to resilience All data centre elements are redundant with automatic fail-over. Further detail available on request.
Outage reporting Email alerts available on a request for subscription basis

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Organisations are created by the client first registering and then self managed for admin and user roles.
Systems are created with a core group of users from the client organisation who act as administrators and manage all other users in compliance with their own internal policies.
User capabilities are determined by the roles they have been assigned and the privileges granted to each role.
Support channels are limited to authorised admin individuals. No external management is available on support channels.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • We don't store payment information in the cloud services

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials accredited moving up to Plus en route for IASME
Information security policies and processes The ISMS contains policies and processes that are critical to provide assurance that data is handled consistently and securely. These cover all aspects including asset management, application usage, accounts, emails, storage devices, access controls, and the handling of data.
Procedures exist to ensure actions comply with the defined policies and what to do in the event of non-compliance.
In the event of a suspected incident, the IT manager (or nominee) is responsible for authorising access to equipment, services and data to allow investigations to proceed.
Wherever possible, policies are enforced by automation but in many cases manual intervention is necessary. In these situations procedures define the process required to ensure each policy is being followed and the frequency the process is to be executed.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach On receipt of a documented change request, a risk assessment is performed to determine the potential effect the change will have on system components, security and running costs.
Changes will then be implemented in a controlled test environment, where testing and reviews can performed. All changes are be retained within source control.
Once approved, changes will be announced and documented as required before release.
Vulnerability management type Supplier-defined controls
Vulnerability management approach OS and application patches are constantly monitored and when available they will be assessed and implemented. For critical patches an emergency process is in place to action quickly.
Announcements of potential threats and exploits are received through numerous notification services including CVE databases and OS maintainers.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Networks and systems are monitored for abnormal performance and resource usage which may indicate a potential attack or system malfunction. Automated alerts are sent when defined thresholds have been reached.
Activity logs are retained to allow for forensic analysis of actions if an issue arrises.
AntiVirus software is used to scan incoming files and emails to the environment with regular full system scans as an extra measure.
Incident management type Supplier-defined controls
Incident management approach Incidents can be raised by users through the support channels or from the automated monitoring systems, all of which have a process to be followed.
Many incidents can be handled either automatically or manually by help desk staff but for complex or time critical incidents, specialist technical support staff will be assigned to ensure a timely resolution.
Incident reports will be made available upon request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0 to £1000 per unit per year
Discount for educational organisations No
Free trial available Yes
Description of free trial The free version is available for life - there is no trial period restriction.
Full FR Forms services with limitations of data and form elements to:
Text line, Text area, Check boxes, List Box, Content area, Email, Date. for options
Link to free trial

Service documents

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