D M Innovations

LPWAN network provision (IOT)

We provide secure, end-to-end, low power long range wireless networks including sensors, gateways, network servers, data storage and Application Servers. We can collect data locally and securely transfer it to the Cloud using a variety of LPWAN networks including LoRaWAN, Sigfox and NB-IOT.


  • Real-time access to remote sensor data.
  • Secure, long-range, low-power data collection.
  • Wire-free environmental monitoring.
  • Securely transfer connected-health data to the Cloud.
  • Remotely monitor facilities, buildings and personnel movements in real time.
  • Track or count the movements of assets and people.
  • Remotely monitor and test safety alarms and predict fire risks.
  • Remotely monitor attendance e.g. community care providers.


  • View live sensor or environmental data in real time .
  • Collect data from battery-powered devices in remote locations.
  • Reduce the cost of facilities management.
  • Track assets worldwide over an extended duration.
  • Reduce fire risks through predictive analysis of live data.


£5000 to £50000 per instance

  • Free trial available

Service documents


G-Cloud 11

Service ID

6 0 6 3 1 7 4 1 3 1 9 3 0 1 4


D M Innovations

Mike Little



Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Our service can extend the reach of other networks by acting as a bridge from other localised networks to the Cloud.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times 24hr email support, 48hr at weekends as standard. Shorter response times are negotiable.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide technical support for all Cloud-based components plus support for end device configuration. The levels of support provided are negotiated for each contract.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide full documentation supported by onsite training and telephone/email support.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Users normally retain a live copy of their data. Where we store any data this will be supplied to users at the end of a contract in the requested format e.g. .csv
End-of-contract process Our service is for the provision of real-time data. This ceases at the end of the contract. If a user changes to another provider then we will charge for any reconfiguration work that is needed .

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference.
Service interface No
Customisation available Yes
Description of customisation We can customise all the component parts of our service including sensor design, data storage and any user interface. Users are not able to make any changes themselves.


Independence of resources Each user's service is maintained on a dedicated server.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach We do not retain data.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach We provide users with near real time data which is continuously exported to their own servers.
Data export formats
  • CSV
  • ODF
Data import formats Other
Other data import formats Formats accepted by the relevant LPWAN technology

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks All data is encrypted.
Data protection within supplier network Other
Other protection within supplier network All data on our network remains encrypted.

Availability and resilience

Availability and resilience
Guaranteed availability The level of guaranteed availability depends on the type of LPWAN network connection being used. The expected availability level will we included in any purchase agreement.
Approach to resilience Available on request.
Outage reporting Service availability is displayed on a public dashboard. Email alerts/SMS can be made available.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels All accessible parts of our service are protected by OAuth-2 level access control.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We agree and apply whatever security controls a particular user requires.
Information security policies and processes Our responsible board member applies and oversees all security policies.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We retain an automated log of any relevant changes. All changes are assessed to ensure that data remains encrypted at all times.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our service is designed to only accept data from known devices. All of the LPWAN networks that we support operate to agreed International standards. Any changes are applied immediately they are released.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our service does not retain any user data.

If a server was to be compromised we would transfer our service to a new server as soon as the incident occurred.
Incident management type Supplier-defined controls
Incident management approach The nature of the service that we provide limits the opportunity for the network to be misused for common security attacks. We will investigate any reported incident and submit an incident report in the format required by the user.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Other
Other public sector networks Our service is accessible from any network


Price £5000 to £50000 per instance
Discount for educational organisations No
Free trial available Yes
Description of free trial We provide time limited access to a fully functional online demo version of our service. This time limit is negotiable.

Service documents

Return to top ↑