Allocate Software Limited

247 Time

247Time is a workforce management solution that enables healthcare, local authority, facilities management and logistic organisations to achieve maximum effectiveness of workers sourced from external agencies, with the surety of compliance. Our customers use the solution to ensure that resources are applied with maximum efficiency at all times.


  • Legally compliant Direct Engagement model
  • Agency worker booking and vendor management system
  • Payroll services for temporary and permanent workforce
  • Multiple staff groups (medical, allied-health-professional, nursing, health-sciences and clerical)
  • Integrated with Allocate Software’s healthcare workforce management platform
  • Real time information on filled/unfilled, suggested candidates and booking status
  • SaaS application providing scalability and flexibility with self-service capability


  • Integrated with Allocate Software’s healthcare workforce management platform
  • Removes duplicative effort, reducing administrative costs therefore increasing efficiency
  • Control over end-to-end worker booking process, including payroll
  • Faster informed decision-making and planning activities
  • Security levels to control user access to data
  • Consistent, accurate Management Information at all times
  • Effective operational cost management and changes to workforce optimisation
  • Provides workforce and planning efficiencies through faster informed decision-making
  • Sophisticated audit trail provides evidence aiding regulatory requirements compliance


£0.29 to £0.57 per transaction per hour

Service documents

G-Cloud 11


Allocate Software Limited

UK Health Sales

+44 (0)20 7355 5555

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Second line support provided during normal working hours and outside public holidays. Planned maintenance for version releases, likely every 3 months. The support team requires visibility of configuration.
System requirements
  • Internet access to public cloud
  • Compliant standard web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times There is a maximum response time of 6 working hours. Working hours are 09:00 – 17:00 (UK time) except UK public holidays and weekends.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Free Implementation. Free Extension of Service . Additional support can be purchased (see SFIA rate card). An Account Manager is provided throughout the contract duration.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Free Implementation. Allocate Software provides bespoke onsite training and online training according to customer requirements. Documentation is standard and available from the Support website.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customers have access to their data. During notice period, Allocate Software will provide free access to download data as required. After contract closure, data is archived and can be retrieved by Allocate Software on written request.
End-of-contract process Termination: Within 14 days of an Agreement end the rights and licenses granted to Customers shall terminate, Customers shall cease all use of relevant Services and return all related copies of Documentation, and other Confidential Information in its possession provided by Allocate Software. Customers shall furnish Allocate Software with a certificate verifying that the same has been done. - 2 On termination: - 2.1 Services will become inoperative and the Users will be unable to access any data stored by the Services or used the Services; - 2.2 all rights granted to the Customer and Users under this Agreement shall cease; - 2.3 Customers shall ensure that the Users cease all authorized activities by the Agreement; - 2.4 Customers shall destroy or return to Allocate Software all copies of Documentation or Confidential Information in its possession or that of the Users and certify to Allocate Software that it has complied. - 3 Where practical, Allocate Software shall provide the necessary tools for the Customers’ extraction of its data using the Services prior to or on termination or expiry of the Agreement. It shall be Customers’ responsibility to extract all such data.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There is no difference to end-users between mobile devices and workstations.
Accessibility standards None or don’t know
Description of accessibility The solutions attribute a number of accessibility standards, including the use of colour, text resize, focus order, link purpose, headings and labels.
Accessibility testing No other interface testing has been completed.
Customisation available Yes
Description of customisation Customers can configure features to optimise the user experience; this occurs during implementation.


Independence of resources Provision is made within the application to upscale server size, space and memory demands as required.


Service usage metrics Yes
Metrics types Key Performance Indicator (KPI) reports are configured during implementation in accordance with customer requirements.
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Using a compliant standard browser.
Data export formats CSV
Data import formats Other
Other data import formats Customers can upload in any format to defined fields

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The planned service availability is 99.8% availability, which equates to 87 minutes downtime per month. This is the total availability of Cloud Services measured on the successful response of virtual services, which is continually measured over each month. If the service is unavailable through Force Majeure in excess of two months the customer may terminate the agreement.
Approach to resilience Such information is confidential and is not available for release in the public domain. We do, however, have a technical brief available which outlines the standards to which we adhere. 247 Time has Cyber essentials accreditation and discrete security measures in place to protect assets and data. Datacentre resilience is available on request.
Outage reporting In the event of an outage or failure of the service, Allocate Software will endeavour to provide the Customer advance notification if possible and be managed in such a way as to have minimum impact on the Customer's operations via email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Access to software is controlled by log-in and password; access to certain data is restricted by user level permissions.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials Accreditation
  • Department of Health - Information Governance Accreditation

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials Accreditation and Department of Health - Information Governance Accreditation.
Information security policies and processes The company executes security procedure under direction of the Board Level Security Contact: CEO with the following appointments: - Chief Information Officer - Company IT Installation Security Officer: Infrastructure Manager - Company Security Controller & Company Clearance Contact Access Controller: Office Coordinator. The company has a published Policy and Procedures. Security warnings and updates are provided at log on and off. Security training is provided as part of induction training with updates notified by email to all staff when they occur. Company security manuals include: 1 Company Security Policy, 2 Company Security Instructions, 3 Risk Management and Accreditation Document Set, 4 Employee Handbook, 5 Disaster Recovery Plan (DRP), 6 Information Security Management System (ISMS).

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach New items are subject to penetration testing. All product components are similarly subjected to penetration testing.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Threat to Allocate Software’s services are assessed and responded to in accordance with ISO27001. In the event of the discovery of a vulnerability Change Advisory Board may execute an unscheduled change to remediate the situation. Every change to the Allocate Software Cloud Infrastructure, including operating systems, computer hardware, networks, and applications, is subject to the Change Management Policy and follows Change Management Procedures. Patches can be deployed in less than 24 hours. Information from potential threats is derived from open source material and the National Security Secretariat on cyber security.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Antivirus and malware protection is in place on all systems. Dual layers of firewalls secure the network layer from intrusion and provide a basic form of IDS in accordance with Cloud ISMS Policy, Antivirus Protection. Automated alerts are in place for Antivirus alerts. Daily reports show updates process.
Incident management type Supplier-defined controls
Incident management approach Allocate Software has a defined process for incident management set out in Cloud information Security Policy. This sets out a hierarchy of responsible persons and action to be taken. The Software’s Data Controller’s notification registration number is available on the public register of data protection notifications at
Incident reports and action are provided by telephone, email. Thereafter action approving the procedure should be received in writing or approved verbally and confirmed in writing during the incident follow-up.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.29 to £0.57 per transaction per hour
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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