Sorsix Health UK & Ireland

Software Contracting & Outsourced Management (sample NHS National Health System client below)

Sorsix has contracted and maintains the entire national EHR systems in Macedonia and Serbia. 10m people have their integrated Health Care delivered with Pinga. Our Motorway Dashboard is currently in use on Sydney's largest orbital motorway. We maintain the digital education system for Macedonia 260,000 students

Features

  • Realtime Modular National and Small scale EHR for Integrated Healthcare
  • Clinical workflow and management system full stack API
  • ePrescription
  • Enterprise Scheduling, Local and National Waiting list management module
  • Medical Diary and Doctor’s Record, HIS (ward and surgery)
  • Diabetes Module, Maternity Module
  • LIS, RIS & PACS
  • Billing, Real-time Epidemiology & Data Analytics
  • Patient portal web & mobile, Preventative Screening Modules
  • Immunology & Scheduled checkups

Benefits

  • Single Platform Integrated Digital Care
  • Shared Care Record for 10m patients
  • Managed Expert services in Healthcare
  • Managed Development Intergration
  • Single Platform EHR
  • Healthcare Data analytics
  • Managed and Turnkey outsourcing
  • Experience Team running 2 national EHR's & Software Integrating
  • National EHR Platform for Serbia 7.2 million users
  • National EHR Platform for Macedonia 2.3 million users

Pricing

£240 to £250 per person per day

Service documents

G-Cloud 10

605049798129678

Sorsix Health UK & Ireland

Marc Butterly

+353878055267

marc.butterly@sorsix.com

Service scope

Service scope
Service constraints None it our contracting and managed services are offer on an hourly, annual or retainer basis
System requirements As appropriate

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 5 minutes
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing We manage the National Patient record in Serbia and Macedonia and provide assisted web chat for various Assistive technology service users through our 'my Doctor' service
Onsite support Yes, at extra cost
Support levels TBD By Client
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training, online training, shadowing and user documentation.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Webinars
  • Shadowing and behavior development
End-of-contract data extraction The Database is open source Postgres SQL.
The Data belongs to the customer.
End-of-contract process A Managed Service Transition occurs at the end of any contract, scope is to be determined by the client

Using the service

Using the service
Web browser interface Yes
Using the web interface Sorsix's Pinga provides a full API for Service Users and over 400 applications are already integrated.
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing Extensive Testing in Serbia as a National Platform. Further details on request.
API Yes
What users can and can't do using the API We operate our API's as a managed service.

Over 400 Third party Healthcare (such as diagnostics) and Civic applications (such as exchequer payment platforms) are integrated with Pinga via our API which receives on average about 100 million requests per day.

See Serbia dashboard live.
https://live.mojdoktor.gov.rs/en

See Macedonia Live
https://livedashboard.zdravstvo.gov.mk/en
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface TBD by client need

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources TBD by Client
Usage notifications Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Patient Data level Epidemiology
  • Individual clinician bahaviour records
  • Pharmaceutical Record and effectiveness
  • Service Effectiveness
  • Pay for Performance Metrics for Consultants & GP's
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up All records
Backup controls TBD by Client
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability TB Confirmed
Approach to resilience TB Confirmed
Outage reporting TB Confirmed

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels TB Confirmed
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 TB Confirmed
ISO/IEC 27001 accreditation date TB Confirmed
What the ISO/IEC 27001 doesn’t cover TB Confirmed
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 TB Confirmed
ISO 28000:2007 accreditation date TB Confirmed
What the ISO 28000:2007 doesn’t cover TB Confirmed
CSA STAR certification Yes
CSA STAR accreditation date TB Confirmed
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover TB Confirmed
PCI certification Yes
Who accredited the PCI DSS certification Yes
PCI DSS accreditation date Depends on Customer
What the PCI DSS doesn’t cover TBD based on Customer
Other security certifications Yes
Any other security certifications ISO

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes TB Confirmed

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach TB Confirmed
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach TB Confirmed
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach TB Confirmed
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach TB Confirmed

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate TB Confirmed

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £240 to £250 per person per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial As per user requirements
Link to free trial TB Confirmed

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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