Inspired Mobile

Inspired Digital Transformation Platform

Via a single login access solutions for research building, managed QR codes, Events , Email/SMS , & over 2500 digital publishers for advertising

All wrapped with a Creative Studio and CRM engine to better understand your customer.

No longer work with 10 platforms and support Small businesses become digital

Features

  • GDPR Compliant Platform
  • Single Source platform - No longer work with 10 platforms
  • Omni Channel Reporting
  • Big Data Solutions
  • Digital Transformation Solutions
  • Artificial Intelligence & automation
  • Campaign Management
  • Digital Solutions
  • Connected Cities
  • Email, SMS, Research, Advertising, QR Codes all in 1

Benefits

  • GDPR Compliant Opted in Customer Data Experiences
  • Digital Content Creations
  • No need for Coding (drag and drop)
  • Mobile first solutions
  • Empowerment of Small & Medium Sized Businesses
  • Simplification of too many technologies
  • Quick and easy to use
  • Free Sign up
  • Resell Inspired services
  • Test and Learn

Pricing

£0 to £1000 per person per month

Service documents

Framework

G-Cloud 11

Service ID

6 0 4 6 7 2 6 3 6 3 4 1 8 6 1

Contact

Inspired Mobile

Pratick Thakrar

07970310910

pratick@byinspired.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Internet Connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is currently Mon to Fri but can be extended to Weekends
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provided dedicated support based on client needs. We need more information before confirming costs
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training is predominately online (tool tips) but we do provide webinars and onsite training for key clients.

Subject to contracts, dedicated account management teams will also be set up to support accordingly
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We have an export feature and can supply an API if required (pot. at extra cost)
End-of-contract process
At the end of the contract, the login will expire.

All data must be exported prior or additional fee's will apply

The data is owned by the customer/client

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The platform is not accessible via mobile (tablet yes) but the output produced from the platform is mobile first focused.

Users can customise the experiences accordingly.
Service interface
Yes
Description of service interface
Each user has a unique login to access the platform (via byinspired.com) which takes the user to the campaigns management dashboard
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
We have a dedicated Q&A team that constantly test the platform
API
Yes
What users can and can't do using the API
Subject to requirements, & GDPR compliance, APIs exist to manage customer engagement strategies

Each customer also has dedicated portal to giving their customers access to the data they hold on that customer via Inspired
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The platform is ultimately a shell for customers to shape around their needs.

Additional development might be required, as we did for Department of International Trade at the last Mobile World Congress

https://ditmwc.inspired-mobile.com/login

Scaling

Independence of resources
Services are load balanced and we provide end points within all major regions of the world.

We have stress tested the platform and we're confident of no service impact.

Analytics

Service usage metrics
Yes
Metrics types
Usage data is provided within platform with the admin console.

Master users and logins can be created with restrictions around services purchased by user types can be applied also
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
There is an export functionality to Excel
Data export formats
  • CSV
  • Other
Other data export formats
Excel
Data import formats
  • CSV
  • Other
Other data import formats
Excel

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We have a detailed SLA that can be sent to you (over 200 words)

Clients are compensated in accordance with the SLA
Approach to resilience
Available upon request.
Outage reporting
Email alerts are sent to the development team and outages addressed immediately, due to offices, in other countries

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Limited access is provided to users dependant on role requirements.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Amazon AWS
  • We work with Stripe for payment processing

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are in the process of becoming IS27001 compliant
Information security policies and processes
We are looking to adhere to IS27001

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Services & changes are tracked & assessed via AWS.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Services are provided through AWS who would advise us of any security risks and servers are updated as required.

We have real time monitoring as well
Protective monitoring type
Undisclosed
Protective monitoring approach
We log all incoming traffic to the platform and KPIs are put in measure.

Anything out of the ordinary is flagged within our system and checked
Incident management type
Undisclosed
Incident management approach
The incidents are logged and real time measures are in place to address immediately

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0 to £1000 per person per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We offer a free package that has limited access to certain channels but can be upgraded depending on needs.
Link to free trial
Byinspired.com

Service documents

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