Equiniti ICS Ltd

MicroFocus Content Manager and HP TRIM Record Manager Implementation Services

Equiniti provides Business Analysis, Technical Architecture, Solution Architecture, Development, Quality Assurance and project management services for Microfocus content manager and HP TRIM / Record Manager. Including ongoing support, migrations to / from and upgrades.

Equiniti works with clients who currently use HP or MicroFocus and can also onboard new clients.

Features

  • Upgrades of legacy TRIM platforms to Content Manager
  • Migration of content to Content Manager from any repository
  • Migration of content from Content Manager / TRIM to SharePoint
  • Ongoing support of legacy and current platforms to defined SLA
  • Issue resolution e.g. slow running platforms
  • Road Mapping on platform usage or offboarding
  • Integration with line of business applications or Microsoft SharePoint

Benefits

  • Continued support of legacy TRIM platforms
  • Provides a route to future content and record management
  • Improved performance of slow running platforms
  • Cost savings on TRIM / Microfocus farms due to overspecifying
  • Handover of complex migration projects
  • Compliance with HP and Microfocus supported versions
  • Cost effective support model

Pricing

£225 to £1,200 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@equiniti.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 0 4 1 5 7 0 2 1 7 3 9 5 5 9

Contact

Equiniti ICS Ltd Julie McMenemy
Telephone: 028 9694 6058
Email: G-Cloud@equiniti.com

Planning

Planning service
Yes
How the planning service works
Equiniti have specialised resource covering Business Analysis, Technical Architecture, Infrastructure Architecture, Enterprise Architecture and Solutions Architecture. Through use of this resource, Equiniti can provide appropriate workshops, discovery exercises or non-functional requirements extraction and definition to help buyers determine the cloud hosting or software services that are appropriate to them. These services can be independent of solution purchase or design. Our outputs for buyers included; Requirements definition, Non-Functional Requirements definition and design, Roadmapping, GAP Analysis, Information Architectures, Technical Architectures, Discovery recommendations and justifications. We would look to provide recommendation on the cloud hosting solution and software services required, through these mechanisms.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Equiniti provide numerous up skilling and training options including ‘Train the Trainer’ based classroom training and ‘End User’ based classroom training. These include comprehensive user manuals and separate sessions cover administrative and end user usage separately. We also provide Just in Time training via a series of short (1 min) videos which actively show specific features and capability of the solution as and when required by end users. Storage of these videos is within the solution platform itself.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Equiniti have a defined and demonstrable migration methodology which it applies to any migration requirements. This methodology can be utilised to migrate from onPrem line of business applications or repositories, to cloud based Microsoft SharePoint and Dynamics platforms Or from current cloud repositories and platforms to SharePoint and Dynamics. This methodology is driven by Project management, Business Analyst, Infrastructure and Solutions Architect within Equiniti. We use a combination of SSIS (SQL Server Integration Services), client side service API or content import via open standards to drive migration.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
All services and solutions delivered by Equiniti are subject to a QA (Quality Assurance), Performance and security testing. Any customisation or configuration carried out by Equiniti or its partners is initially subject to ‘Unit testing’ by the appropriate development or configuration team. This tests the specific technical capability of changes made. A formal FAT (Factory Acceptance Test) is then carried out on a dedicated environment and/or tenant. This is subject to and agreed test strategy and test plan detailing all Quality, performance and security testing requirements. It is carried out by automated scripting based on volume where possible, by a dedicated quality assurance team with Equiniti. It is subject to defined time lines and process in terms of testing and resultant changes and/or fixes. Upon completion a formal UAT (User Acceptance Test) phase is actioned, where the buyer is supplied with our test strategy and plan, from which they can test the service or solution against their functional and non-functional requirements. At this juncture we can also offer penetration testing and load testing on agreed volumes.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide a single contact point for all problems, including advice on all aspects of the solution.

Support is requested via a ticketing service, with response and target resolution times, agreed per SLA.

Support is also provided by dedicated Service Managers, where applicable.

Service scope

Service constraints
None identified

User support

Email or online ticketing support
Email or online ticketing
Support response times
Equiniti’s service levels for incident response and restoration, are defined by Priority Level (P1 – P4) for time taken to provide an automated response (Acknowledge), in-person response (Respond) and Fix / Restore. Standard response times are : P1 – Critical Acknowledge - 30 minutes Response - 1 Hour Target Resolve - 4 Hours P2 – High Acknowledge - 1 Hour Response - 4 Hours Target Resolve - 8 Hours P3 – Medium and P4 – Low response times, are agreed per contract. The response times are applicable during 09:00 – 17:00, Monday to Friday and excludes public holidays and weekends.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Equiniti’s service levels for incident response and restoration, are defined by Priority Level (P1 – P4) for time taken to provide an automated response (Acknowledge), in-person response (Respond) and Fix / Restore.

Equiniti’s standard response times are as follows:

P1 – Critical
Acknowledge - 30 minutes Response - 1 Hour
Target Resolve - 4 Hours

P2 – High
Acknowledge - 1 Hour Response - 4 Hours
Target Resolve - 8 Hours

P3 – Medium and P4 – Low response times, are agreed per contract.

The above response times are applicable during 09:00 – 17:00, Monday to Friday and excludes public holidays and weekends.

We provide a single contact point for all problems including advice on all aspects of the solution.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£225 to £1,200 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@equiniti.com. Tell them what format you need. It will help if you say what assistive technology you use.