AdEPT Telecom plc

Cloud DR

A reliable cost-effective cloud-based Disaster Recovery (Cloud DR) solution that enables businesses of all sizes to safeguard their business critical data and minimise downtime.

Features

  • Fast flexible failover of a single VM or entire site
  • Secure SSL/TLS encrypted data transfer
  • Data safely backed-up and replicated
  • Back up and running quickly
  • Quickly activated and restored in the event of a disaster
  • Low-cost alternative to a traditional hardware-based disaster recovery solution
  • Ability to fail back once the disaster has cleared
  • Recovery assurance including failover testing

Benefits

  • Physical IT systems virtualised and replicated in a secure cloud.
  • Includes applications, email, data and your network configuration.
  • Data and applications restored at any time to any location
  • No ongoing internal training is required
  • Simple and secure, automated backup and recovery process.
  • Flexible subscription / licensing options
  • Bandwidth saving features including optional WAN Acceleration
  • Off-site Cloud Back-up can be combined with on-premise backups

Pricing

£262.80 per terabyte per month

Service documents

G-Cloud 10

603829594368280

AdEPT Telecom plc

The Tenders Team

0344 55 77 200

tenders@adept.co.uk

Service scope

Service scope
Service constraints All common servers are supported.
System requirements
  • Software supported on Windows or Mac
  • Web based utility for other operating systems

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 2 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide a technical account manager to customers
Support levels are:
1 hour response for system downtime related issues;
4 hour response for minor fixes and on-site break/fix;
8 hour response for re-configuration service requests.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training, online training and user documentation available. Fully managed service available.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Transition assistance can be provided if required.
End-of-contract process If the client does not want to renew, transition assistance can be provided if required. We will securely erase all data thereafter.

Using the service

Using the service
Web browser interface Yes
Using the web interface Web interface allows users to view their job statistics.
Web interface accessibility standard None or don’t know
How the web interface is accessible Via encrypted https connection.
Web interface accessibility testing Not applicable.
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Proactive monitoring by our support team
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Other
Other metrics Statistics on storage content.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls Users are in complete control of their back-up strategy.
Datacentre setup Multiple datacentres
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% availability SLA
Approach to resilience Tier 3 and tier 4 data centres. Primary facility is 2(n+1)
Outage reporting A public dashboard

Identity and authentication

Identity and authentication
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
Access restrictions in management interfaces and support channels Nominated staff are responsible for approving and deploying access rights.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 CIS
ISO/IEC 27001 accreditation date 28/09/2016
What the ISO/IEC 27001 doesn’t cover The certificate applies to the provision of trusted and managed information security services to internal and external customers. All products and services are covered without exclusions.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All tickets and change requests are logged through our service management system and tracked through their lifetime.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Severity of threat assessed by senior management. Patches are deployed dependent on severity assessment.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We keep detailed logging of monitoring alerts and incidents.
Incident management type Supplier-defined controls
Incident management approach The incident management process is documented to enable first line to capture incidents, prioritise according to severity or priority and track the incident through to resolution and acceptance testing. Users can report incidents by phone, email or online tickets.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Each organisation has their unique VMware.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £262.80 per terabyte per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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