Selected Interventions Ltd

ECHO Service Management Framework

A service management framework utilised in the management of refuse and recycling services to plan, deliver and manage front line services.
Elements include office and mobile systems.

Features

  • Resource management
  • Event and Service management
  • Integrated mobile operations
  • Round and route planning and scheduling
  • Real time task management and confirmation
  • Integrated weighbridge
  • Comprehensive APIs

Benefits

  • Identify the working state of vehicles and crews
  • Review routes and work completed
  • Plan resources and identify exceptions
  • Allocate and administer envoronmental service tasks
  • Manage waste, recycling and streets services
  • Track resources in real time
  • Integrate with other systems
  • MNage commercial and trade operations

Pricing

£1000 to £15000 per server per month

Service documents

Framework

G-Cloud 11

Service ID

6 0 3 7 1 3 6 7 3 4 4 8 9 9 1

Contact

Selected Interventions Ltd

David Roberts

07810543700

david.roberts@selectedinterventions.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
ECHO is subject to regular updates and maintenance. Hosting enables this to be undertaken with zero down time
System requirements
  • None
  • None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Subject to SLA level selected
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Training
Installation
Consultancy
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On site training, user documentation and consultancy service to configure services where required.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Exports of services are available or can be provided if required
End-of-contract process
Client data is extracted and returned or deleted.

Using the service

Web browser interface
Yes
Supported browsers
Internet Explorer 11
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile devices use a local application with a local database to enable operation in a disconnected environment
Service interface
Yes
Description of service interface
ECHO utilises a browser interface for office based users,
Accessibility standards
None or don’t know
Description of accessibility
Fonts can be adjusted and scaled. Some text to speech is supported
Accessibility testing
None
API
Yes
What users can and can't do using the API
The API enables developers of third party applications and systems to integrate with the ECHO framework.
Typically the API is used to integrate resident portals and CRM systems.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The framework requires configuration of tasks and events

Scaling

Independence of resources
Yes, the system is designed as an N Tier application and the environments managed to maintain service

Analytics

Service usage metrics
Yes
Metrics types
Concurrent users and connected devices
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Selected data extracts can be operated like reports to generate flat file data
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Standard system availability is 99.5% through Azure
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Management access is restricted using 2 factor authentication and secure connections
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
A documented test and deploy model is followed
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability scan results are reviewed by the in house team and assessed for criticality. High level issues are prioritised by the development teams.
Protective monitoring type
Undisclosed
Protective monitoring approach
Available on request
Incident management type
Supplier-defined controls
Incident management approach
Issues are raised and resolved using a ticketing system exposed to the clients and other stakeholders.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1000 to £15000 per server per month
Discount for educational organisations
No
Free trial available
No

Service documents

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