Big Blue Door Ltd

Drupal Content Management System (CMS) Design and Development

Big Blue Door will empower your team to take full control of your site so that they do not have to rely on external agencies to support its evolution. Through a mixture of workshops and meetings, we will train them on everything from basic CMS use to complex workflow manipulation.

Features

  • Cyber Essentials certified
  • Tailored and targeted Drupal training programmes
  • Courses supported by comprehensive documentation and screencasts
  • On-site and off-site options available
  • Training conducted by our specialist team

Benefits

  • Bespoke Drupal training programmes pitched at team experience level
  • Fully flexible based on your needs; duration, location and focus
  • Personalised training documentation and specific instructional screencasts provided
  • Internal capacity increased after training
  • Enables you to take complete ownership of your system
  • Provides basis for cycle of continuous platform improvement
  • Public sector specialists with over a decade of experience

Pricing

£550 to £750 per person per day

  • Education pricing available

Service documents

G-Cloud 10

603444078605214

Big Blue Door Ltd

Paul Jenkins

0203 773 6040

paul@bigbluedoor.net

Planning

Planning
Planning service Yes
How the planning service works Our team can discuss your exact requirements and help you plan out technical implementation approaches, including supporting the development of technical diagrams and discussions with hosting partners as needed.

As part of any planning service we can support a full business analysis of your technology stack requirements as well as solution designs and discussions with potential suppliers.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works In the run-up to the launch of the new site, and throughout its life cycle as required, we would train your team on how to use the new system effectively. We would agree the exact approach with you directly, but we would typically:

1) Put on classroom-style training sessions (which can be facilitated by skype if face to face contact is not viable) - tailoring each session to the group level, from advanced users who will update the site on a constant basis to those with little to no knowledge of web editing who may only use the CMS once or twice a month;

2) Provide easy to follow, but in-depth step-by-step CMS guides - these written guides are ‘How Tos’ and include screenshots of the system and instructions on how to make updates.

3) Put together accessible screencasts - narrated videos of our team using the service to achieve tasks explained in the sessions and guides.

BBD is committed to empowering clients to take control of their systems and their integration into wider business operations.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works As part of any service we are able, as needed, to support clients in migrating to the cloud. This can involve undertaking these tasks independently or supporting in-house teams as needed.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works The quality of our products is ensured by the approach we take to managing our projects. Not only do our clients have the opportunity to check that they are happy with what they have commissioned as it develops, and to give feedback throughout the delivery process, but they are also given a period of time before launch to test the product and point out to us any functional issues. We will fix these issues before launch and provide a 30 day warranty so that, if anything were to go wrong in the month after the site has gone live, we would attend to it at no extra cost.

Technically, our code is developed to agreed coding standards, and we pay particular attention to formatting and naming conventions. On completion of a project, code is run through the Coder Review module - part of http://dgo.to/coder. This analyses code and gives a line-by-line breakdown of where it doesn’t match coding standards, enabling us to make the necessary improvements before any developments are launched.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Big Blue Door can install, configure and manage hosting solutions for clients as part of an ongoing support and maintenance package. This support package can be tailored to your exact project requirements.

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Questions are responded to based on our SLA, with the majority of questions replied to within one hour.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing All of our services are tested using screen readers.
Support levels Our service desk operates in-office-hours support only (08:30 to 17:30) Monday – Friday (excluding Bank and Public holidays), although we undertake basic monitoring of both email and voicemail outside of these times. Where an incident is reported at the end of a working day, we will attempt to remedy the situation according to the severity of the incident. Where this requires out-of-hours work, we will not undertake any activity without explicit client approval of any additional charges, otherwise, the incident will be resolved during the next working day (as required).

The client is requested to provide out-of-office escalation contacts in case of emergencies.

Support requests are split into the following categories: critical, severe, minor with associated response times for each category. Each account is supported by a project director and project manager.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £550 to £750 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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