Solidsoft Reply Ltd

Microsoft Azure Site Recovery and Microsoft Azure Backup Implementation

Azure Site Recovery and Backup are the services used to back up and restore data in the Microsoft cloud. They replace existing on-premises or off-site backup solutions with a cloud-based solution that is reliable, secure, and cost-competitive. Solidsoft Reply provide support and guidance in the implementation of Azure Backup.

Features

  • Automatic storage management
  • Unlimited scaling
  • Multiple storage options
  • Unlimited data transfer
  • Data encryption
  • Application-consistent backup
  • Long-term retention

Benefits

  • No capital expenditure is needed for on-premises storage devices.
  • Backup uses the underlying power and scale of the Azure.
  • No charge for any outbound data transfer during restore

Pricing

£800 to £960 a person a day

Service documents

Framework

G-Cloud 12

Service ID

6 0 3 3 9 0 3 5 9 0 1 2 4 0 1

Contact

Solidsoft Reply Ltd

Mark Usher

+44 1256 375700

m.usher@reply.eu

Service scope

Service constraints
Only pertains to Microsoft Azure
System requirements
Azure Subscription

User support

Email or online ticketing support
Yes, at extra cost
Support response times
The response times are within 1 business hour. Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays) Response times outside of these hours is next business day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Solidsoft Reply provide a bespoke approach to on site support levels.

Standard remote support service coverage is as follows:
Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays)
Out of Hours Support 8am - 9am, 5pm - 8pm 5 days per week, Monday to Friday (excluding English Public Holidays)
Optional Public Holiday Coverage Should this option be chosen, Solidsoft Reply
will provide 24-hour support for all English public holidays that fall within the term of the agreement.
Optional 24 x 7 Managed Service Should this option be chosen, Solidsoft Reply will provide 24-hour support for High/Medium/Low Priority Incidents as determined in the agreement.
Optional Technical Design Authority consultant can be offered within the terms of the Managed Service agreement.
Managed Service Pricing is determined by the individual customer requirement based on the options detailed above.
Support available to third parties
No

Onboarding and offboarding

Getting started
Onsite training + user documentation
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Using any of the interfaces provided
End-of-contract process
N/A

Using the service

Web browser interface
Yes
Using the web interface
All features avaialble
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
Microsoft provided
API
Yes
What users can and can't do using the API
All features
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
All features available

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
By design of the service
Usage notifications
No

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
Other data at rest protection approach
FIPS assured encryption
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Data
  • Databases
  • Virtual machines
Backup controls
Using one of the interfaces provided
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.99, assured by contractual commitment
Approach to resilience
Datacentre location: EU, assured by contractual commitment
Data management location: EU, assured by contractual commitment
Legal jurisdiction of service provider: EU, assured by contractual commitment
Datacentre protection: Yes, assured by independent validation of assertion
Data-at-rest protection: FIPS-assured encryption, assured by independent testing of implementation
Secure data deletion: Other secure erasure process, assured by independent validation of assertion
Storage media disposal: Other secure erasure process, assured by independent validation of assertion
Secure equipment disposal: Yes, assured by independent validation of assertion
Redundant equipment accounts revoked: Yes, assured by independent validation of assertion
Service availability: 99.99, assured by contractual commitment
Outage reporting
Outage reporting is by a public dashboard, an API and email alerts.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
All accounts for the Microsoft Azure Cloud subscription to be operated on a Roles based approach ensuring access I restricted to only those who require it.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
28/03/17
What the ISO/IEC 27001 doesn’t cover
All covered
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
QMS
ISO 28000:2007 accreditation date
28/03/17
What the ISO 28000:2007 doesn’t cover
All covered
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
UK PGA Accreditation

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
As per the Solidsoft Reply Information and security policy produced and audited in conjunction with ISO 27001 and ISO 9001 guidance.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All configuration and change management is controlled by our ISO 9001 assured Quality Management System Standard Operating Policies.

For more information the Change Management and Configuration Management SOPs can be provided.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management is controlled by our ISO 9001 assured Quality Management System Standard Operating Policies. Microsoft Azure is protected by Microsoft accredited vulnerability processes
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Provided as part of the Microsoft Azure cloud.
Incident management type
Supplier-defined controls
Incident management approach
Incident management is controlled by our ISO 9001 assured Quality Management System Standard Operating Policies and based on ITIL 3 approach. For more information the Incident Management SOP can be provided.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Hyper-V
How shared infrastructure is kept separate
Cloud deployment model is Public cloud assured by contractual commitment.
Services separation is assured by intendant testing.
Services management separation is assured by intendant testing.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Microsoft is committed to driving innovation that helps people and organizations improve the environment. We achieved carbon neutrality in 2014 and have met our goal of averaging 1.125 power usage effectiveness (PUE) for any new datacenter—exceeding the industry average by more than 30 percent.

Pricing

Price
£800 to £960 a person a day
Discount for educational organisations
No
Free trial available
No

Service documents

Return to top ↑