CDW Limited

CDW Adobe Creative Cloud

You can download the latest versions of all the key Creative Cloud Apps, save projects in cloud storage, share them with clients to speed up approvals and sync content between all your devices. It lets you purchase, manage, and assign permissions via an easy to use console.

Features

  • aborate and share with ease Deploy and manage without hassles
  • Get expert help when you need it
  • Jump-start the design process with creative resources

Benefits

  • Administrator Console for License Management
  • Direct Support
  • Immediate Access to Application Updates

Pricing

£1.68 a transaction

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 0 3 1 3 8 9 4 4 1 7 8 9 3 0

Contact

CDW Limited Andy Wood
Telephone: 0161 837 7744
Email: tenders@uk.cdw.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Users can work offline for a maximum of 99days
No Planned Maintenance details in place, all updates available immediately on release
The cloud service does require internet access sporadically to verify user license verification
System requirements
  • Each available application has particular specification requirements
  • Internet access required for user license verification
  • Valid email address required for license allocation
  • Internet access required to use all functionalities included

User support

Email or online ticketing support
Email or online ticketing
Support response times
Dependent on SLA
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Dependent on contract
Support available to third parties
Yes

Onboarding and offboarding

Getting started
After a need has been identified, our experienced Software Team will look at the best options for licensing that is available to you - both in terms of price and which options provides the best service for your needs. CDW can then set you up and guide you through the license allocation and access process.
Service documentation
No
End-of-contract data extraction
All data is held within the cloud programme direct with the vendor (if stored there) or downloaded to a nominated location. Data extraction is not required as part of this service.
End-of-contract process
All licenses will expire if not renewed. After 28 days of the anniversary date access to the software will be revoked and the users will no longer have access. This is handled direct by Adobe. Before this happens CDW will supply a renewal quote and confirm the process

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Adobe software does have varying features between desktop and mobile devices, in some cases there are interactive features to enhance experience. Not all the Adobe software has mobile device functionality and some have some limitations due to the complex nature of the software.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
N/A

Scaling

Independence of resources
Adobe manage their service demand by load balancing across servers whilst maintaining a minimum level of redundancy.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Adobe

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
Not Required with this service
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be held on the cloud storage facility and easily downloaded to a saved location of the users choice. This is dependent on the type of licensing structure purchased and any device management controls/policies in place by the buying organisation. There are license access controls available on the enterprise versions of the software
Data export formats
Other
Other data export formats
  • Ai
  • Indd
  • Psd
  • Bmp,gif,jpeg,jpg,png,tif,tiff
  • Xls,xlsx
  • Ppt,pptx
  • Doc,docx
  • RTF
  • Txt,form, pdf
Data import formats
Other
Other data import formats
  • Ai
  • Indd
  • Psd
  • Bmp,gif,jpeg,jpg,png,tif,tiff
  • Xls,xlsx
  • Ppt,pptx
  • Doc,docx,
  • RTF
  • Txt,form, pdf

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99%
Approach to resilience
Adobe have multiple web servers for accessing the system, with optimum levels of redundancy. There has been no reports of service outage.
Outage reporting
N/A

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
N/A
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance Limited
ISO/IEC 27001 accreditation date
01/08/2017
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
N/A
PCI DSS accreditation date
31/12/2016
What the PCI DSS doesn’t cover
N/A
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
CDW Global Privacy Policy

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
ITIL
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
N/A
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
N/A
Incident management type
Supplier-defined controls
Incident management approach
N/A

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.68 a transaction
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
28 days free trial is possible before payment is due for continuation of usage. Please call to discuss options

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.