Invotra offers a full suite of Collaboration services to drive engagement of staff in any organisation. Bringing together the people directory, intranet, and extranet, Invotra Collaboration Services enable increased Communications and Collaboration between your content and staff. Our collaboration suite helps many government departments tackle silo-based working.
- Group collaboration capability
- Complete Collaboration Control (Configuration)
- Social Collaboration - Following, @mentioning, #hash-tagging
- Secure documents to enhance collaboration
- Bulletin Board / Message Wall
- Personalised feeds
- In-platform notifications
- Enterprise-ready Mobile app for collaboration on-the-go
- Ideas application
- Real-time analytics for measuring interactions
- Combat silo-based working by driving collaboration across departments
- Our mobile app allows staff access on the go
- Enable colleagues to collaborate together on documents
- Congratulate employees easily on the Message Wall
- Allow employees to form Groups to work together
- SSO integration increases adoption and engagement
- Dashboards allow all users to view engagement metrics
- Easy to set up and manage
- Enable innovation and drive engagement between staff and partners
- All communications and collaboration in one, secure platform
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||All constraints are agreed as part of the mutually agreed Service Design.|
|System requirements||Modern personal computer|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Our tickets are categorised into different priority levels, each with the corresponding response and target resolution time. The times listed below are the average response times.
Priority 1 Level = 30 minutes
Priority 2 Level = 1 hour
Priority 3 Level = 4 hours
Priority 4 Level = 8 hours
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Onsite support|
At Invotra, service is everything. We take great pride in the ways in which we deliver a superlative service to our customers. Invotra Cloud Software customers will have a Technical Account Manager who will provide regular reviews of the customers service and SaaS performance.
See our Invotra Cloud Software Service Definition Document for full details of our support levels offered.
|Support available to third parties||Yes|
Onboarding and offboarding
Invotra is locally based and travels extensively throughout the UK to meet its many UK Government customers.
Through regular face-to-face meetings, Invotra supports new customers with discovery, stakeholder engagement and training of intranet and digital workplace administrators.
Invotra then supports the project management teams responsible for delivery. This extends to teams responsible for security and architecture, content and people data migration and integration into live service management teams.
Throughout onboarding, Invotra provides detailed documentation for product descriptions, APIs and training.
End user education is available as well.
|End-of-contract data extraction||Users can extract their data via the APIs at any point in time in the Service. If requested, Invotra will provide a zip file of this data at the end of the contract.|
|End-of-contract process||Any documentation or support required by a sufficiently competent developer will be provided to ensure a smooth off-boarding process.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||None. All Invotra Services and Products are fully responsive to support access via multiple devices.|
|Description of service interface||We have a service interface that is available to customers and can be provided if requested.|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
Invotra takes a large amount of pride in what we are doing to support accessibility within our Invotra products.
Simply saying that we meet WCAG 2.1 ‘AA’ standards is not enough. We like to think that we aren’t just being compliant but we are creating an ‘accessible experience’ for all users.
We not only rigorously test our product with a number of accessibility end users who have to use our product every day of their lives. The accessibility in our system is compliant to WAI 'AA' standards for all anonymous users who access the system, any further accessibility requirements for logged in users or administration screens can be agreed.
|What users can and can't do using the API||With Invotra Cloud Software, customers can use APIs to exchange data relating to people, content and taxonomies.|
|API documentation formats||Open API (also known as Swagger)|
|API sandbox or test environment||Yes|
|Description of customisation||
Invotra is built to be flexible.
The customer controls the information architecture. Customers also have full control of branding and taxonomies for their intranets and digital workplaces.
Invotra also offers in-place editing for content publishers to move widgets and content on pages and site sections.
Distributed publishing is available for larger customers.
See the Invotra Cloud Software Service Description for more details.
|Independence of resources||The platform is designed and scaled with excess capacity up to 50% above anticipated requirements of all customers. This is monitored and adjusted appropriately.|
|Service usage metrics||Yes|
For customers of Invotra Platinum, Gold & Silver, Invotra has the analytics application Piwik integrated and included.
Alternatively, Invotra supports connectors for both Google Analytics and Piwik.
Invotra also has data visualisation for several features of the intranet, extranet and digital workplace to show the usage of various areas like Blogs, Teams, Groups, Message Wall and Extranet areas. This is powered by Invotra Search.
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||Physical access control, complying with CSA CCM v3.0|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Invotra supports APIs for data extraction for all user data. These APIs are available throughout the contract.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
Availability and resilience
99% uptime is guaranteed by Invotra for both Invotra Platinum and Invotra Gold. 98% uptime is guaranteed for Invotra Silver.
In the event of a failure to meet the specified service levels a service credit can be applied for by the customer. The details of the service credits available are detailed in Invotra's Terms & Conditions.
|Approach to resilience||Both high and low level designs are available to appropriately security cleared individuals upon request.|
|Outage reporting||Email alerts|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Alcumus|
|ISO/IEC 27001 accreditation date||25/08/2016|
|What the ISO/IEC 27001 doesn’t cover||Any elements of the business not directly related to the Invotra Service and Support.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||This information is made available in both high and low level designs which are available to appropriately security cleared individuals upon request.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach|
|Incident management type||Supplier-defined controls|
|Incident management approach|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||Yes|
|Other public sector networks||GSI|
|Price||£1.67 per person per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Free trials are available upon request. Contact Invotra for more information.|
|Link to free trial||https://www.invotra.com/invotra-book-a-demo|