Invotra

Collaboration Services

Invotra offers a full suite of Collaboration services to drive engagement of staff in any organisation. Bringing together the people directory, intranet, and extranet, Invotra Collaboration Services enable increased Communications and Collaboration between your content and staff. Our collaboration suite helps many government departments tackle silo-based working.

Features

  • Group collaboration capability
  • Complete Collaboration Control (Configuration)
  • Social Collaboration - Following, @mentioning, #hash-tagging
  • Secure documents to enhance collaboration
  • Bulletin Board / Message Wall
  • Personalised feeds
  • In-platform notifications
  • Enterprise-ready Mobile app for collaboration on-the-go
  • Ideas application
  • Real-time analytics for measuring interactions

Benefits

  • Combat silo-based working by driving collaboration across departments
  • Our mobile app allows staff access on the go
  • Enable colleagues to collaborate together on documents
  • Congratulate employees easily on the Message Wall
  • Allow employees to form Groups to work together
  • SSO integration increases adoption and engagement
  • Dashboards allow all users to view engagement metrics
  • Easy to set up and manage
  • Enable innovation and drive engagement between staff and partners
  • All communications and collaboration in one, secure platform

Pricing

£1.67 per person per month

Service documents

Framework

G-Cloud 11

Service ID

6 0 2 0 4 0 6 1 7 3 5 7 1 4 9

Contact

Invotra

Ross Blythe

+44 (0)20 3789 2900

sales@invotra.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints All constraints are agreed as part of the mutually agreed Service Design.
System requirements Modern personal computer

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our tickets are categorised into different priority levels, each with the corresponding response and target resolution time. The times listed below are the average response times.

Priority 1 Level = 30 minutes
Priority 2 Level = 1 hour
Priority 3 Level = 4 hours
Priority 4 Level = 8 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels At Invotra, service is everything. We take great pride in the ways in which we deliver a superlative service to our customers. Invotra Cloud Software customers will have a Technical Account Manager who will provide regular reviews of the customers service and SaaS performance.
See our Invotra Cloud Software Service Definition Document for full details of our support levels offered.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Invotra is locally based and travels extensively throughout the UK to meet its many UK Government customers.

Through regular face-to-face meetings, Invotra supports new customers with discovery, stakeholder engagement and training of intranet and digital workplace administrators.

Invotra then supports the project management teams responsible for delivery. This extends to teams responsible for security and architecture, content and people data migration and integration into live service management teams.

Throughout onboarding, Invotra provides detailed documentation for product descriptions, APIs and training.

End user education is available as well.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users can extract their data via the APIs at any point in time in the Service. If requested, Invotra will provide a zip file of this data at the end of the contract.
End-of-contract process Any documentation or support required by a sufficiently competent developer will be provided to ensure a smooth off-boarding process.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None. All Invotra Services and Products are fully responsive to support access via multiple devices.
Service interface Yes
Description of service interface We have a service interface that is available to customers and can be provided if requested.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Invotra takes a large amount of pride in what we are doing to support accessibility within our Invotra products.

Simply saying that we meet WCAG 2.1 ‘AA’ standards is not enough. We like to think that we aren’t just being compliant but we are creating an ‘accessible experience’ for all users.

We not only rigorously test our product with a number of accessibility end users who have to use our product every day of their lives. The accessibility in our system is compliant to WAI 'AA' standards for all anonymous users who access the system, any further accessibility requirements for logged in users or administration screens can be agreed.
API Yes
What users can and can't do using the API With Invotra Cloud Software, customers can use APIs to exchange data relating to people, content and taxonomies.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Invotra is built to be flexible.

The customer controls the information architecture. Customers also have full control of branding and taxonomies for their intranets and digital workplaces.

Invotra also offers in-place editing for content publishers to move widgets and content on pages and site sections.

Distributed publishing is available for larger customers.

See the Invotra Cloud Software Service Description for more details.

Scaling

Scaling
Independence of resources The platform is designed and scaled with excess capacity up to 50% above anticipated requirements of all customers. This is monitored and adjusted appropriately.

Analytics

Analytics
Service usage metrics Yes
Metrics types For customers of Invotra Platinum, Gold & Silver, Invotra has the analytics application Piwik integrated and included.

Alternatively, Invotra supports connectors for both Google Analytics and Piwik.

Invotra also has data visualisation for several features of the intranet, extranet and digital workplace to show the usage of various areas like Blogs, Teams, Groups, Message Wall and Extranet areas. This is powered by Invotra Search.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Invotra supports APIs for data extraction for all user data. These APIs are available throughout the contract.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99% uptime is guaranteed by Invotra for both Invotra Platinum and Invotra Gold. 98% uptime is guaranteed for Invotra Silver.

In the event of a failure to meet the specified service levels a service credit can be applied for by the customer. The details of the service credits available are detailed in Invotra's Terms & Conditions.
Approach to resilience Both high and low level designs are available to appropriately security cleared individuals upon request.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
Access restrictions in management interfaces and support channels All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus
ISO/IEC 27001 accreditation date 25/08/2016
What the ISO/IEC 27001 doesn’t cover Any elements of the business not directly related to the Invotra Service and Support.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach This information is made available in both high and low level designs which are available to appropriately security cleared individuals upon request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Incident management type Supplier-defined controls
Incident management approach All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Other
Other public sector networks GSI

Pricing

Pricing
Price £1.67 per person per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Free trials are available upon request. Contact Invotra for more information.
Link to free trial https://www.invotra.com/invotra-book-a-demo

Service documents

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